Customer Service Representative
Resume:
Monica Hernandez
Weslaco, TX *****
**********@*****.***
Seeking a position with your company where I may have the opportunity to use my skills and achievements to advance in your company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
TTEC - McAllen, TX
December 2021 to October 2022
Bank of America dealing with deposits, closing accts, refunds, dispute claims, giving out balance, resetting passcodes,
CCR
MAXIMUS - Edinburg, TX
September 2019 to June 2020
Determines requirements by working with customers. Answers inquiries by clarifying desired information by researching, locating, and providing information. Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions, and forwarding requests. Maintains call center database by entering information. Keeps equipment operational by following established procedures, and reporting malfunctions. Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
CSR - Customer Service Representative
Black Turtle Services - McAllen, TX
October 2017 to January 2018
Call center service re for Fema
Front Desk Clerk
Palm Aire Inn & Suites - Weslaco, TX
March 2015 to September 2016
Greet, register, and assign rooms to guests of hotels and motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping and maintenance staff when guests report problems. Make and confirm reservations. Issue room keys and escort instructions to bellhops. Keep records of room availability and guests' accounts, manually and using computers. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Post charges, such those for rooms, food, liquor, and telephone calls, to ledgers manually and by using computers. Compute bills, collect payments, and make change for guests. Record the guest comments and complaints, referring customers to managers as necessary.
Phone Banker
Hidalgo County Democratic Women - Pharr, TX
October 2013 to November 2013
Ensure phone banking activities inclusive of but not restricted to any candidate, encouraged the constituents to vote and have a say on the elections. Routed them to their precint, assisted them with any questions on any particular candidate.
Office Clerk/Loan Officer
CashFLOW USA - Weslaco, TX
October 2011 to February 2013
Answer telephones, direct calls, and take messages. Maintain and updated filing, inventory, mailing, and database systems, either manually and using a computer. Compiled, copy, sort, and file records of office activities, business transactions, and other activities. Review files, records, and other documents to obtain information to respond to loan applications. Evaluated loan applications and documentation to confirm credit worthiness. Rejected loans by explaining deficiencies to applicants and approves loans by issuing checks or forwarding applications to loan committee. Completed loan contracts by explaining provisions to applicant; obtaining signatures and notarizations; collecting fees, customers by answering questions; responding to requests and maintains customer confidence by keeping loan information confidential.
Sales Assoicate
Sally's Beauty Supplies - Weslaco, TX
October 2006 to July 2007
Greet customers and help them with questions on products we had, on the specific volume and color that they would ask for. Cashier, make orders do inventory, stock, clean, answer phones Office Clerk
Regional Radiologists P.A. - McAllen, TX
June 2001 to September 2006
Billing, Coding, Insurance claims for Medicaid and Medicare, I would file make copies take payments, do collections make sure our patients would pay on time. Education
GED
Weslaco High School - Weslaco, TX
Skills
• Customer Service
• Customer Care
• CSR (6 years)
• Bilingual (10+ years)
• Call Center (5 years)
• Loan Officer Experience (2 years)
• Office Administration (2 years)
• Medical Coding (2 years)
• Word Processing (10+ years)
• Loan origination
• Credit analysis
• Banking (1 year)
• Front desk (7 years)
• Financial Services (2 years)
• Microsoft Outlook
• Office Management (1 year)
Languages
• Spanish - Intermediate
• English - Expert
Additional Information
Ten plus years of working experience in the office industry also have experience in retail/sales associate, cashier, and customer service representative. Computer Skills
Typing Speed: 45 Words Per Minute
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• EMail Software (Outlook, Thunderbird, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, Flash, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc)
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