Communicative Sr. Systems Engineer
CRAIG “BEN” COMFORT
Get in Contact -
Mobile: 904-***-**** Email: ad3715@r.postjobfree.com
*** ******** **. **. ***** Florida 32259
PERSONAL PROFILE
Highly communicative Systems Engineer with hands-on experience in all levels of troubleshooting & testing. Seeking opportunity to grow w/a company using my extensive knowledge, customer service excellence and technical problem-solving skills
AREAS OF EXPERTISE
Hands-on Basic Skill w/PL/SQL Programming for Oracle 9i
Microsoft Certified Systems Engineer /Windows Server
Powershell Scripting and modification of complex scripts.
Working knowledge of Microsoft Teams/Migration, SCCM, SCOM, Active Directory, DNS, DHCP
Currently Studying for Security+, Microsoft Azure and AWS Certifications
OTHER SKILLS
The ability to analyze complex technical information
Advanced troubleshooting skills on Hardware, VMs & Cloud Servers
Well versed in Monitoring software
Above Average Problem Solver
Teaching w/ ability to communicate with all level of coworkers including non-technical personnel.
Dedicated to Personal & Customer Excellence
Studying for Security+, expected Mid March
Familiar with ITIL Practices and ISO Documentation
Setup and Management of Google Workspace / Google Play for Developers / Firebase.
EDUCATION
ITT TECHNOLOGY
Associate of Science, Computer Networking Systems, 2010
Graduated w/ High Honors
Teachers Assistant
Member, Technical Honor Society
Member, Student IT Helpdesk
WORK EXPERIENCE
LOGISTIC SERVICES INSTERNATIONAL
IT Systems Administrator 2 Dec 2022 – Oct 2023
Patching with SCCM and Manage Engine
Management of the Office 365 environment for the enterprise along with management of all licensing.
Migration of ON-Prem Exchange to Exchange online along with maintenance of all accounts, mailboxes and resources.
Construction of hardware and software for entire new environments
Administration of Classified areas for DOD within LSI
Troubleshooting of VMWare, Office, Windows Server 2022, Trellix, Qualys, Veeam, Intune, San systems
Implementation of RSA token system and administration / Troubleshooting
TIAA / SYNECHRON INC.
IT Systems Manager April 2021 / June 2022
Senior Member of the Vulnerability Remediation team keeping the company safe from outside attackers. Server Hardening and installing security baselines based on my CVE (vulnerability database) research. Nexpose was my primary scanning and verification tool.
Research of reported and non-reported vulnerabilities to schedule and implement steps for remediation. Once identified, I would utilize the Change control process to schedule the remediation.
Windows Server Hardening including implementing KRI Metrics. Creating, Configuring, and troubleshooting Failover Clusters.
Monitoring computer virus reports to determine when to update virus protection systems.
Astadia Inc
SR SYSTEMS ENGINEER Oct 2019 – Nov 2020
Directed troubleshooting teams w/ Azure, Teams, Active Directory and Exchange related issues
Managed client account for accuracy and proficiency
Evaluated Proprietary Software for clients
Advised clients of potential issues regarding maintenance of network connectivity systems
Delegated/Trained incoming Jr. level engineers
Prepared Detailed Reports for Upper management on Priority Issues
Developed plans to safeguard computer files against modification, destruction
SYSTEMS ENGINEER II SITE LEAD
Black Knight Financial Services 8/2014 – 10/2019
Advanced skills in Custom server Building
Trained Advanced Troubleshooting skills of Monitoring Software. Microsoft Monitoring Agent, Systems Edge, SCOM, CA Products
Advanced troubleshooting skills across multiple platforms (Hardware, VMs, File Cluster & SQL Cluster. Windows Server 2003/2008/2012//2016. Windows 7/81/10.
Advanced skills in deployment of server systems including the use of Altiris, HPMan, HPPro, iLO, Firmware Patching, Chassis Setup/Upgrade/Patching, and hardware troubleshooting/replacement/and upgrading.
I performed the tasks that were necessary to keep projects on target and mitigate as much risk as possible.
On-Call whenever required by the team. Our team is the front line for any issues, we call in resources and coordinate as needed depending on the scope of the issue.
On Prem Exchange Administration and troubleshooting.
Lead for Disaster recovery exercises for department, coordinating resources and establishing scope.
Implementation and Maintenance of VMWare vSphere hardware and infrastructure for versions 5.1 – 8.0.
Creation of entire VMWare Sites / Environments, Patching, Failover, and resource balancing. Including HP Blade enclosures, Blade servers, Installing the VMWare abstraction layer, The needed OS and services, Hardware and VMWare networking with VLans.
Cisco firewall configuration and Log file inspection. (Secondary role)
Super user for Symantec Altiris. Policy and Software package creation for complete Workstation and Server remote rollouts.
Monitored use of data files and regulated access to protect secure information.
Web server creation based in Windows Server and IIS. Configuration of IIS per provided Specs. Performance and capacity monitoring of all servers for site reliability and hardware needs (VMWare/EMC). Traffic and performance monitoring with Solarwinds.
Developed plans to safeguard computer files against modification, destruction or disclosure.
Baptist Health Systems 4/2007 – 8/2014 - Information Services Support Specialist
Advanced skills troubleshooting Hardware, Software, and Account based issues in a large scale, multi-site, 24-hour Enterprise Level Health System
Utilize multiple types of monitoring tools/software to ensure system health of network and Servers.
Advanced troubleshooting skills involving Registry Manipulation, Citrix, VMWare, Remote Administration, Network Troubleshooting, Thin Client Terminals, Cerner Classic/Millennium, Dragon, Windows XP/7/8, Windows Server 2000/2003/2008, Active Directory, DNS, DHCP Administration.
Convergys Corporation - 4/2006 - 3/2007 Command Center Administrator
Monitoring and troubleshooting call center traffic flow between multiple international call centers.
Engage and coordinate with Software and WAN vendors for remediation of slowness and site outages.
CitiStreet 4/2005-2/2006 Business Analyst
Advanced Skills utilizing Microsoft Access (SQL) and Excel
Troubleshooting Database Issues, differences between data across multiple database types, Custom Script Writing
Documentation and Testing of Client Processes
United States Army Reserves 1992-1995
Combat Engineer based out of Fort Leonard Wood, MO.