Customer Service Office Manager
Resume:
Elizabeth Greely
*** ***** **, ************, ** *1457 - 601-***-**** - ***************@*****.***
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Accounts Payable and Receivable
Compliance Monitoring
Credit and Collections
Customer Relations/Customer Service
Report Preparation
Data Entry
Invoicing and Billing
Experience
Skyplex Construction November 2022 to Current
Office Manager
Supervise staff members, organize schedules, and delegate tasks.
Maintain a filing system for records, correspondence, and other documents.
Order supplies and equipment to maintain adequate inventory levels.
Answer phone calls, respond to emails, and route mail.
Process payroll accurately to ensure all employees are paid on time.
Track invoices and payments to ensure accuracy of accounts receivable and payable information.
Resolve customer inquiries in a timely manner while maintaining positive relationships with clients.
Coded and entered daily invoices with in-house accounting software.
Fairway Independent Mortgage August 2020 to October 2022
Loan Officer Assistant
Assisted loan officers with preparation of loan documents.
Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
Input data into the loan origination system accurately and timely.
Monitored loan applications for completeness and accuracy prior to submitting to the underwriting department. Ordered, prepared, and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
Liaised between borrowers and realtors, title companies and loan company management.
Southern Scripts
Accounting Assistant July 2019 to March 2020
Assisted with accounts receivable activities such as invoicing and payments.
Provided support to upper management with special projects to upload new accounts.
Worked closely with auditors during year-end audits to provide necessary documentation.
Utilized automation system to process payments and invoices to streamline transactions.
Northwestern State University October 2016 to July 2019
Administrative Coordinator
Oversaw the maintenance schedule of state vehicles, including services, logbooks, fuel cards, etc.
Records Clerk – Scan and file daily police reports, assign files to detectives as needed, forward documents to various departments as required.
Organized and maintained filing systems for sensitive documents.
Answered phones and routed calls to appropriate personnel.
Processed invoices from vendors in a timely manner.
Gathered, entered, and updated data to maintain departmental records and databases.
Researched and prepared reports required by management or governmental agencies.
Regions Mortgage October 2002 to July 2016
Account Management
Bank owned property management, overseeing the various stages of foreclosing on a property, including maintaining property and preparing for resale.
Coordinating payments and repayment plans with delinquent customers to ensure best possible outcome for both bank and customer.
Created and maintained up-to-date records of customer accounts and interactions.
Performed data entry tasks related to customer transactions and billing information.
Responded promptly to customer inquiries via phone or email.
Attended training sessions on topics related to account management best practices.
Assisted in resolving any disputes between customers and the company.
Education and Training
University of Southern Mississippi
Hospitality Management
Chi Omega Sorority, Soccer Varsity team, Spirit Organization for Men's Basketball
Activities
Team Captain and Committee Member American Cancer Society Relay for Life
Chairperson and Mentor USM Women's Basketball
Volunteer, Red River Special Olympics at NSU
Board Member, Les Amies Service Organization
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