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Customer Service Inventory Control

Location:
Gates, NC
Posted:
March 07, 2024

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Resume:

ANGELIQUE T. CODRICK 252-***-****

*** ****** **** **., **** NC 27935

E-Mail - ad36zt@r.postjobfree.com

CAREER INTEREST

I am seeking a long-term opportunity to work closer to my home in North Carolina. My goal as an employee is to provide dependability and overall excellence. I currently have over 13 years’ experience as a wholesale Parts Sales Professional with exceptional knowledge and experience using the required sales ordering platforms OEC, OPS and CCC. I have a vast understanding of the OE price match programs that ensure maximum value to customers. I have acquired my technical skills through professional training and daily practical experience while performing my job duties and responsibilities. I am a motivated manager, trainer and a self-starter, I have good customer service skills and enjoy working with others. SKILLS

• Proficient with Microsoft Word, Excel and ADP Claims Accounting programs

• I am very knowledgeable and train other managers and employees on the use of Key Auto Industry Parts data collection and ordering systems: o CCC1 estimating system.

o CDK/ADP inventory and Invoice billing system

o Parts Trader

o Collision Link

o Parts Bridge

o Auto soft

o Global Connect

• Insurance estimator experience

• Knowledgeable with the Purchase Order processes.

• I am skilled with Incoming and Outgoing freight Management.

• I am familiar with Occupational Hazards and Safety Precautions

• I have completed all required and additional Automobile training courses as required. EMPLOYMENT HISTORY

January 2021 to Present – Parts Pro, Priority Chevrolet Newport News Va. Currently managing the dealership’s parts counter to include customer walk-in orders and service requests. Process all wholesale orders and sales for multiple mechanic’s shops and collision centers in the Virginia area, utilizing Collision Link, Parts Trader and Repair Link data base programs.

• Place Parts orders

• Inventory control

• Research and Order all parts need for technician’s and collision center repair orders through the General Motors snap on catalog and Data base programs.

• Process Auto part credits, returns and core refunds

• Provide necessary assistance to service writers and insurance estimators.

• Train co-workers as necessary

January 2019 to December 2020– Parts Manager, Franklin Chevrolet Buick, Franklin Va.

• Place Parts orders

• Inventory control

• Research and Order all parts need for technicians repair orders through the General Motors snap on catalog

• Train co-workers as necessary

• Proficient with the GM PASE program

• Run parts a sales reports for percentage averages ensuring gross profit percentages remain above the minimum requirements outlined by the general managers expectations

• Maintain dealership Parts department expense reports for business meeting reporting

• File and maintain all records associated with parts department purchases, sales and service department needs

May 2016 to December 2018 - Parts Manager, Priority Collision Center, Newport News Va.

• I am responsible for ordering, receiving, inspecting and distributing all vehicle parts and components needed for the repair of any type, make or model vehicle processed through our collision center that has approximately 25 employees, 8 mechanic bays and 4 insurance estimators.

• It is my responsibility to satisfy the insurance company contract requirements for completion deadlines and cost while providing excellent customer satisfaction.

• I routinely audit / review all vehicle work order files to include any vehicle supplements to ensure they are processed correctly, appropriately annotated and filed in a timely manor.

• I Audit closed tickets, process and file applicable forms to ensure proper billing

• I work alongside Geico, Allstate, State Farm, USAA and Progressive Insurance company estimators and managers to ensure customer satisfaction and insurance company timelines are achieved.

• Train employees and Department Managers on how to use the CCC1 estimating system,

CDK/ADP inventory and Invoice billing system, Parts Trader, Collision Link and Parts Bridge systems.

2011 to 2016 - Inventory Control Manager, Hutchens Chevrolet Newport News Va.

• Purchase Order Processing, Automobile Parts sales and delivery.

• Freight Management for incoming and outgoing material.

• Manage Product Damage Claims and Parts Order Returns.

• Manage Parts department Annual Inventories.

EDUCATION

• Honors GED – Indian River High School, Graduate 1996



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