Daylon John

**** ****** ****** *******, ** ***** Cell:209-***-****

ad36zm@r.postjobfree.com

Overview

Driven Operations Supervisor with 4 years’ experience in operations and supply chain. Skilled at communicating and developing relationships with operation supervisors as well as support teams. (Quality, Safety, and Training) Creating continuous improvement alongside all departments to ensure to meet KPIs for the warehouse.

Professional Experience

Operations Supervisor September 2023- Present

DHL Supply Chain/ Lam Account (Stockton, CA)

•Managed a group of 50 associates to achieve operational goals

•Managed all aspects of Inbound, Outbound and Inventory control departments

•Maintained high dollar technology inventory $500 million

•Managed outbound operations to keep the quality standard at 99%

•Monitor Key Performance Indicators (KPIs) to ensure customer satisfaction, as well as to track trends to create continuous improvements

•Supported multiple sites (ASML SD, LAM Stockton) to support operations and achieve company goals

•Worked directly with customers and managed all escalations, responded in a timely manner to mitigate risks.

•Supported the team’s development through the endless learning opportunities DHL Supply Chain offers

•Dedicated to providing exceptional customer services with an emphasis on customer satisfaction and conflict resolution

•Balanced time between escalations, and continuous improvement of workflows and mechanisms for handling escalations

Operations Supervisor October 2022- September 2023

DHL Supply Chain/ Lam Account (Livermore, CA)

•Managed multiple areas with multiple priorities and multiple stakeholders

•Provided guidance toward continuous improvement

•Supported the team’s development through the endless learning opportunities DHL Supply Chain offers

•Ensuring to hold the Supervisors accountable for daily/ monthly tasks

•Monitor Key Performance Indicators (KPIs) to ensure customer satisfaction, as well as to track trends to create continuous improvements

•Worked along with management to implement ways to improve quality, reduce redundancy and increase customer satisfaction

•Dedicated to providing exceptional customer services with an emphasis on customer satisfaction and conflict resolution

•Managed all escalations, responded and engaged on critical issues that are time-sensitive

•Balanced time between escalations, and continuous improvement of workflows and mechanisms for handling escalations

HSE Supervisor April 2021- October 2022

DHL Supply Chain/ Lam Account (Tracy, CA)

•Responsible for monitoring and analyzing safety performance at the Tracy facility as well and supporting three sites in Livermore and identifying improvement opportunities

•Develops more complex action plans and operational safety strategies and uses judgment to implement

•Acts as an expert resource to develop and promote innovative methods to drive a safety culture change

•Functions as a subject matter expert for safety at the site

•Under limited supervision, performs assigned tasks from detailed instructions, established policies and procedures

•Provides HS&E leadership and helps establish safety culture within the program

•Assist staff with the preparation of site specific Job Safety Analysis (JSA)

•Assists Investigates personal injury and property damage accidents; gathers and logs information

•Co-ordinate and facilitate specialized regulatory and non-regulatory safety training courses for affected employees in order to increase overall safety awareness and reduce incident reoccurrence

Operations Supervisor May 2019 – April 2021

DHL Supply Chain/ Lam Account (Tracy, CA)

•Managed all aspects of the outbound department and ran the Priorities Team (Pick, Pack, Audit and international shipping and US shipments), Also manage the receive department on weekends.

•Maintained high dollar technology inventory $195026353.16

•Worked with multiple online platforms of inventory control such as (SAP and Select Upgrade)

•Managed and creating processes for non-inventory supply for the entire site.

•Quality standard kept at 99% and OTD SLA meet daily.

•As part of the launch team for this DHL site, I helped create the OB processes.

•Safety Champion Supervisor for 1st shift. Initiated Safety Committee for site, ensuring all monthly meetings and maintenance is completed and logged.

•Security Champion for the site. Managing security audits for site. (Six step site certified)

•Being a part of the Business continuity management team (BCM) ensuring if an emergency happens we have a plan in place.

•Managed group of associates from 50- 60 associates

Receive Lead PA (Tier III), Inbound Operations January 2019 – May 2019

Amazon Fulfillment Center SJC7 (Tracy, California)

•In absence of counterpart receive PA, acted as the Receive Lead for both departments.

•Lead coordination of both receive departments and served as primary POC for all dock clerk escalations.

•Served as acting receive AM during receive AM’s LOA.

•Developed standards of practice for Pallet stow rotation to ensure that each team member was held accountable for daily performance.

•Coordinated all receive shift staffing planning. Served as single contact point for proper balancing of shift and overall headcount allocation.

•Developed staffing structure for lean processing within each-receive (LP Receive)

Pallet Dock PA (Tier III), Inbound Operations September 2016 – 2019

Amazon Fulfillment Center SJC7 (Tracy, California)

•Launched Building as IB PA and supported multiple receive areas.

•Trained new associates in Pallet receive process and led overall pallet dock structure rollout.

•Developed tier I associates to serve as process guides to lead the team in my absence.

•Trained in dock clerk process and became fully certified in second PA role.

•Self-taught myself in each-receive process in order to fill PA gap (tertiary PA role).

•Taught associates amazon specific safety practices (Safety School).

Skills/ Certificates:

CPR certified

Certified Train the Trainer for General Dangerous Goods

Certified 49 CFR, General Awareness

Certified Dangerous goods transportation

International Maritime Dangerous Goods

OSHA30 General Industry Certified

Certified in NES Universal Waste and NES Basic Hazardous Waste

Certified on 30+ courses through JJ Keller safety site

Detail-oriented with strong organizational skills

Ability to make decisions and prioritize in a multi-task environment with limited supervision

Ability to provide leadership in establishing and sustaining a safe work place by effective interaction with internal and external clients

Ability to communicate appropriate safety messages effectively at all levels within the corporation

Strong verbal and written communication skills

Strategic operations and management professional with proven experience creating, developing and sustaining successful business enterprises.

Extensive management experience including; shipping,receiving, sourcing, ordering, hiring, managing diverse staff populations, overseeing inventory, implementing comprehensive Human Resources policies

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