Education:

DeVry University Online

****

Bachelor’s Degree in Human Resources

Certifications:

●Notary, 2018

●Unit Secretary Certified, Forsyth Tech, 1996

Job Experience:

Sup. Sr. Executive Assistant for CEO, COO, CFO November 2021- Present

Ochsner Medical

Baton Rouge, LA

●Functions as a strategic partner and liaison to the CEO, providing support for innovative ideas and initiatives and serves as a sounding board, maximizing the CEO's reach across the organization

●Works closely with the CEO on various projects, managing progress on short-term and long-term key priorities and leads meetings, managed agendas, and tracks project progress to ensure timely completion

●Builds, develops, and supports relationships with key stakeholders internally and key external partnerships while collaborating with other senior executives and their Business Operations teams

●Formulates and compiles succinct reports for the CEO, providing insights into the business and advising on situations requiring additional support or escalation

●Coordinates projects across multiple functions, planning large, high-profile events such as product launches, global all-hands productions, off-sites, and team-building activities

●Conducts research, fact-checked existing work, and prepares regular briefing reports and summaries on various projects

●Drafts talking points and emails on behalf of the CEO, managing extremely confidential and sensitive information

●Creates travel itineraries, considering time zones, weather delays, and traffic and continuously reviews the CEO's schedule to build in time for thinking, follow-ups, and travel time

●Performs additional responsibilities as needed, demonstrating flexibility and adaptability

●Managing team of Executive Assistants and Administrative Assistants that support leaders within the organization in clinic roles or hospital roles.

Executive Assistant to Senior Chief Clinical Office July 2021-November 2021

Novant Health Forsyth Medical Center

Winston Salem, NC

●Greeted and assisted visitors to the department, providing courteous and helpful information, answered all incoming telephone calls, routing each caller to the appropriate destination and typed all correspondence for leaders, including memos, letters, minutes, and agendas

●Scheduled, coordinated, and organized executive calendars, meetings, events, conferences, conference calls, and video conferences and attended meetings, recorded minutes, and maintained attendance records

●Sent requests for disbursement to Accounts Payable and filed expense reports and collected invoices for department services and developed, checked, and reconciled the budget

●Prepared agendas, presentations, and minutes for Board of Directors meetings and maintained all Board-related documents and records

●Maintained an organized filing system for easy access to information as needed

●Ordered supplies, kept inventory for the department, and completed requisitions for the Purchasing Department or vendors and received and distributed supplies as needed

●Collected and organized material for presentations in final form and aided in the creation of electronic presentations, including charts, tables, graphs, PowerPoint, and other reports

●Managed medical student rotations, organized physician evaluations, maintained student/resident files, and facilitated orientations and coordinated events and conferences for the Medical-Dental staff, including retreats, seminars, and Continuing Medical Education sessions

Administrative Specialist III September 2016- July 2021

Novant Health Forsyth Medical Center Winston Salem, NC

●Provided administrative support for Maya Angelou Women’s Health and Wellness Center Director and Nurse Managers and managed day-to-day tasks to ensure smooth operations and efficient workflow

●Collaborated with Wake Forest Baptist Medical Center staff to coordinate Obstetrics/Gynecology Grand Rounds weekly educational seminars and ensured seamless communication and coordination between teams for educational events

●Coordinated information for multiple meetings, including preparing agendas, recording, and distributing minutes and managed meetings for OB/GYN Division, Joint Practice, Women’s BPET, Clinical Ladder Committee, and CNA Council

●Prepared PowerPoint, Excel, and Word documents as needed for various purposes

●Managed accounts receivable and payable processes, including voucher payment requests and employee expense vouchers

●Managed conference rooms in the Maya Angelou Women’s Health & Wellness Center. Oversaw the scheduling and organization of meeting spaces

●Acted as the User Access Liaison for Women’s Services, ensuring proper access to systems and resources

●Served as the backup Timekeeper for all women’s services departments. Supported timekeeping processes to ensure accuracy and timeliness

●Participated as a Giving Serving Together Champion, contributing to community service initiatives and assisted in coordinating March of Dimes events, supporting community engagement and awareness

Administrative Specialist II/Timekeeper September 2007- September 2016

Novant Health Forsyth Medical Center

Winston Salem, NC

●Documented human resource information and managed employee files for multiple departments and ensured accurate and organized documentation of personnel records

●Processed Accounts Payable (A/P) transactions, including Voucher Payment Requests

●Tracked attendance, maintained documentation, and completed disciplinary forms for multiple departments and ensured compliance with attendance policies and supported disciplinary processes

●Managed the ordering of office supplies to maintain adequate inventory levels

●Served as backup for Charge Entry, ensuring accurate and timely processing of charges

●Provided support to UCIC (Unit Clerk in Charge) for Labor and Delivery operations

●Maintained physicians' call schedules, ensuring accuracy and coordination

Medical Unit Secretary for Labor and Delivery November 2007 - September 2015

Novant Health Forsyth Medical Center

Winston Salem, NC

●Answered telephones and call bells promptly and professionally communicating patient needs effectively to the appropriate staff members while responding to requests and needs of the healthcare team and other departments

●Initiated calls and work requests to service departments, including Plant Engineering, Bio-Med, TMU, Transport, EVS, and Food Nutrition

●Supported annual competency according to department policies, procedures, and protocols and performed duties in adherence to facility policies, procedures, and commitment to personal excellence

●Assisted teams as needed: contributed to bed readiness by communicating patient movements, ran reports and provided support for departmental data needs, supported audits and Process Improvement (PI) initiatives as requested by Team Leads, Clinical Unit Leaders, and Nurse Managers, and facilitated communication between departments, fostering a collaborative team-based environment for the facility

Accounts Receivable Manager and HR Manager May 1999 – May 2007

Cavalry Medical Transport, Inc.

Winston Salem, NC

●Managed accounts receivable exceeding $1.2 million annually and conducted weekly budget meetings to ensure financial accuracy and efficiency

●Processed and electronically filed all transport files to Medicare, EDS, and private insurance companies, all incoming invoices and maintained organized records

●Collaborated with Medicare and EDS on regular audits and documentation and processed daily revenue reports, ensuring accuracy and compliance

●Managed Collection Accounts and and sent patient invoices on a weekly basis for timely processing

●Maintained employee files (including time, attendance, and disciplinary records) and managed full cycle recruiting (conducted interviews, hired employees, and processed terminations)

●Developed and supported the company Handbook and Policy and Procedures Manual

●Conducted yearly evaluations and maintained education files for all employees while leading staff meetings to communicate policy and procedure changes and education updates

●Coordinated Employee team building outings to foster a positive work environment and taught documentation classes for employees to enhance skills and compliance

●Attended monthly Hospice board meetings, collaborating with board members on company partnerships

●Met with County Officials monthly to discuss State Contracts and ensure compliance and collaborated with the Owner and VP on marketing strategies and expansion into other counties.

Skills:

Proficient in Microsoft Office (Word, Excel, Visio, and PowerPoint), Lawson, Ember, Kronos Timekeeping, Zoom and Concur

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