Erin Salafia

*-** ***** ****** **** Lawn, NJ ****0 201-***-**** ad36yx@r.postjobfree.com

Detail-oriented Administrative Professional & Account Manager

Customer service-oriented administrative professional with experience performing account management, financial support, and sales administration. Proven abilities to effectively manage client data, financials, projects, and business operations activities. Coordinates workflows and communicates cross-functionally with internal teams and departments and external clients, vendors, partners, and other stakeholders. Thrives in fast-paced environment and adheres to company policies, procedures, and guidelines to ensure quality.

EXPERTISE

Business Operations Office Administration Account Management Client Relationship Management

Project Management Financial Services Financial Analysis Accounts Payable/Receivable Accounting

Payroll Scheduling Organizational Leadership Staff Training & Development Process Improvements

Scheduling Sales Sales Administration Customer Service Customer Retention

PROFESSIONAL EXPERIENCE

New World Aviation - Fair Lawn, NJ 12/20 - 8/23

Charter Sales Specialist

Sourced aircrafts and prepared personalized quotes for requested trips and ancillary services (ground transportation and catering)

Provided creative and effective solutions, which aligned customer needs with company resources

Answered inbound phone calls, responded to email and web inquiries, and maintained knowledge of marketing programs

Managed and built relationships with charter operators and high-net-worth private clients to generate new business

Provided consultative, concierge support for local services and amenities

Oversaw billing, completed data entry work, and helped with collections

Processed payments, expedited invoicing, tracked expenses, and revenue

Delivered high-quality customer service to ensure high customer retention rate

HERU Aviation - Fair Lawn, NJ 12/20 - 10/22

Sourcing and Accounting Department Processor

Managed the day-to-day financial activities and reporting for the aircraft charter brokerage

Facilitated full cycle Accounts Payable and Accounts Receivable processes

Accurately maintained accounting data, financial reporting, financial analysis, and bank reconciliations

Utilized accounting principles and helped collect aging accounts

Created, sent, and followed up on invoices

Received and reviewed vendor bills

Paid out commissions, sent proof of payment to vendors, updated Accounts Payable, and sent wire and ACH transfers

Generated month end reports for revenue and finance; work closely with CFO to balance reports

Fielded inbound and outbound calls, processed payments, located aircraft, and maintained training records

Executive Jet Management - Teterboro, NJ 10/03 - 04/20

Charter Services Manager

Responsible for increasing and expanding EJM’s Aircraft Management Services activity/market share through sales, marketing, and business development initiatives and programs

Managed and responded to 400+ incoming calls and 200+ web inquiries daily; maintained new inquiry process

Consistently closed 20-25% of quotes issued, yielding annual sales of $5-7M

Led the preparation of accurate, personalized quotes and proposals for clients

Followed up on every lead and business development opportunity

Prepared and communicated presentations, materials, and proposals to qualified prospective customers

Partnered with various departments to ensure overall positive client experience

Executed customer retention and development campaigns in coordination with sales team

Contributed feedback to management to enhance company offerings of services and products

Prepared weekly sales activity reports to include sales activities

Assisted and expedited invoicing by tracking all expenses and revenue

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2021

High Academic Honors

Relevant Coursework: Practice Structure, Leadership & Management, Medical Administrative Procedures,

Healthcare Ethics, HIPAA Compliance, Insurance Verification, CMS 1500, Billing & Collections, UB-04, Insurance Billing Procedures, Insurance Claim Cycle, Medical Terminology, Electronic Health Records (EHR), Electronic Medical Records (EMR), Health Records Management, Medical Records Management, Human Resource Management

SOFTWARE & CAPABILITIES

QuickBooks Pro 2021; Salesforce; SAP; various CRM platforms; Microsoft Teams and Zoom communication platforms; Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook

VOLUNTEER EXPERIENCE

Bergen County Committee - Fair Lawn, NJ 01/2018 - Present

County Committee Member

Elected in a bi-annual primary election to represent Fair Lawn and its constituents in county-wide decision making

Memorial Middle School - Fair Lawn, NJ 07/21 - 07/23

Parent Teacher Organization (PTO) President

Planned events and fundraisers to support school mission of academic growth and personal development

Delegate tasks to members and organize various fundraisers

Work with the principal and lead PTO and board meetings

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