Nunciata A. Spayne

***** ** **** ******* ****

Ocala, Florida 34473

Cell: 774-***-**** ad36yo@r.postjobfree.com

Customer Service, Marketing Event & Project Manager & Administration Dynamic, creative, innovative, self-motivated, highly energetic, seasoned professional providing excellence in leadership with strong communication skills in highly competitive markets. Detail Oriented.Exemplary project manager with strong analytical skills. Outstanding event manager for scheduling, planning, organizing, executing and delivering special events. Exceptional mentor and coach for improving team performance and tenacious in building customer and client relationships, securing customer loyalty and forging strong business relationships. TECHNICAL SKILLS

All Microsoft Platforms MS Project/Scheduling Cvent Customer Satisfaction certified Lean Six Sigma Green Belt Lotus Notes MS Excel PMI/PMP PMBOK 5 Active Network

MS PowerPoint & Visio Risk Management Internal/External Web Site Kaizen Quickbooks

Five-9

Webinars and Webex

Sales Force

ACCOMPLISHMENTS & ACHIEVEMENTS

Led 6 direct reports and 13 matrix reports supporting the Senior Vice President of 1,200 employees in a $3.35 billion account to introduce, initiate and host all newly created special events for the engineering organization.

Coordinatedseveralstrongmancompetitionsandraisedover$40K to benefit local municipalities’ emergency personnel departments.

Increasedrevenueandgrewdistributionandcirculationfrom5Kto15,000K.

Earned highest level of recognition and awards for outstanding level of employee performance.

Successfully scheduled scores of local, regional, national tradeshow, conferences, symposiums, leadership, executive workshops, employee and entertainment events via Cvent simultaneously managing aggressive event schedule from initial application to execution and post-mortem review always delivering on-time and within budget.

PROFESSIONAL EXPERIENCE

WEST SHORE HOME, Remote & Onsite, Ocala, Florida March 2023 - March 2024 L1-L2 & L3 Inside Sales Agent, Coach, Trainer, Mentor, Customer Service - Hired as an L1 Inside Sales agent initially managing hundreds of Inbound and Outbound sales calls as well as customer service inquiries. Scheduled homeowners for outside sales Design Consultants in-home consultations resulting in millions of dollars of sold shower/bath/window projects. Provided all customer service solutions. Escalated calls to appropriate departments to garner customer satisfaction and promote resolutions. Facilitated service related issues. Interacted with at least 200-300 customers daily including new customers and return customers. Surpassed all goals and objectives leading to a promotion to L2 in September 2023. All performance expectations were exceeded in this role assisting with the L1 and L2 training and mentoring which led to the promotion to a newly established role as an L3 Coach, Trainer and Mentor to all newly hired agents. Facilitated all orientation, training, coaching, shadowing, live call listens, QSA’s and professional development while also managing all customer service roles and responsibilities providing outstanding contributions to the overall success of the team and company. Recognized routinely for exceptional service, QSA’s, metrics and all development goals. Increased productivity. Utilized Sales Force and Five-9. AXION CONTACT CENTER, Remote, Contract/Temporary July 11 to December, 2022 Project Manager/Customer Service Call Center Supervisor and Project Team Lead - Supervise key projects remote from home VPN access providing leadership and supervision of contact center employees requiring strong leadership skills and excellent communication with consistent contact via phone, chat, and email. . Manage the day-to-day call center activities. Manage a minimum of twenty agents. Health care outbound and inbound calls representing the healthcare industry. United Health Care insurance credentials. Must train, coach, monitor all agents regarding HIPAA, private and confidential information. Process all scheduling, timesheets, time off requests, daily attendance and payroll approval. Do all live call monitoring and coaching and recorded customer service agent audits. Host daily Zoom, Gotomeeting and Microsoft Meetings.Agents required to perform at least 100-150 outbound calls per day review all metrics expectations with them. Compile all daily and weekly reports on call center activity and performance. Excellent interpersonal skills and tact required. Strong Oracle, Five-9, PayChex, Microsoft Word, Excel and Meet, Zoom, GotoMeeting and technical troubleshooting use and ability. Promotion to Optum Medicaid program in four states and Centauri Medicaid project as lead Project Manager over 5 supervisors, 15 case managers and 50-90 inbound and outbound agents. LiveVox.

NATIONAL HOME CRAFT/LUXURY BATH, Ocala, Florida August 2021 – December 2021 Event Manager – Scheduled and facilitated from execution to delivery 18 large trade related events for a national franchise distributor within four months as well as confirmed 32 events for 2022 with a goal of over 50 scheduled. Managed all marketing, brand awareness, promotions, advertising including social media, print ads, radio and OTT. Increased leads resulting in over $400K in sales within in three months. Implemented creative marketing projects and promotions. Coordinated multiple marketing campaigns. Strategically planned brand awareness increasing products and services in the target audience within the demographic area identified as highest volume. Monitored, measured, andreported on all marketing and event activities, effectiveness and ROI results. Strategized increasing premier image with careful selection of venues and through aggressive networking. Recruited, hired and trained brand ambassadors to work all events increasing volume of leads obtained. Met all deadlines. Ordered all show materials staying within the allocated budget. Managed Sales & Marketing Events, all external, including all setup and breakdown. Worked with a myriad of advertising agencies to schedule and monitor advertising including designing ads and visuals. Managed all communications internal and external including writing press releases and articles featured on social media platforms and upscale magazines including copywriting, proofreading and design services. Analyzed and tracked all results to ensure goals were achieved to make necessary recommendations for needed adjustments. One of four pillars of the management team worked in collaboration with Sales, Customer Service and Production to realize goals and objectives. Utilized Lead Perfection for Marketing reports, event scheduling, time recording, data collection, Outlook calendars, Microsoft platform with Microsoft Teams, Zoom meetings, and SharePoint.

PLEXOS GROUP, Remote Temporary Contract May 2020 – July 2020 Customer Service Call Center Supervisor for the Florida DEO – Remote from home during Covid 19 pandemic managed a call center directly managing over 35 customer service representatives along with supervising over 50+ daily scheduled CSR’s. Daily telecommunication meeting with leadership team to update on daily Florida and Federal guidelines. Fielded escalated customer calls demanding supervisor assistance. Coached, trained and developed team to facilitate scores of incoming unemployment questions and concerns. Calls were escalated to my attention when the CSR could not effectively facilitate claimant’s concerns. Worked entirely from home fielding questions, managing teams and training.

BETH ISRAEL DEACONESS LAHEY HEALTHCARE WAYLAND/Wellesley February 2018- June 2019 Practice Assistant - Athena trained and certified. Manage all front desk responsibilities. Check-in/checkout of patients. Patient cases. Scheduling. Executive Administrative support to busy multiple physician’s office. Facilitate prescription orders and trouble shoot patient issues. Instrumental in launching startup of new multiple physician practice/location from setting up of physical office to installing all equipment, setting up call center, computer system and programs, preparing office for day-to-day operations while registering and scheduling patients. Incorporating all Best Business practices. Assisting in training of all new personnel. Introducing patients to Beth Israel policies and procedures. Boosting new patient confidence and comfort to acclimate to new environment. CEREBRAL PALSY OF MASSACHUSETTS, Business Manager August 2014 – July 2017 Managing all aspects of full-time caregiving of elderly parent with Alzheimer's including recruiting, training and supervising over a dozen part time personal care assistants. Coordinate schedules. Supervise and facilitate all training according to program. Manager of scheduling, time sheets, I-9 maintenance and follow-up, all new hire documentation, created candidate screening criteria, and payroll processing. Member of 1199SEIU UNITED HEALTHCARE WORKERS EAST Union.

ANP Software Services, Inc., Newark, CA November 2012 -July 2014 Marketing Event Manager and Senior Project Manager

● Performed as a remote consultant/contractor for APN Software on project basis with GE Healthcare, IT.

● Supervised, scheduled and managed entire project delivery for all pre-event, on-site and post-event activities for Health Care Industry User Group Conference of over 1,000 attendees hosted in Boston. Simultaneously, handled all phases of major health care conference in Washington, D.C. garnering over 3,000 attendees.

● Led daily, multiple teleconferences and WebEx meetings with entire marketing and cross functional team (remote users) and all stakeholders.

● Navigated from initial phases to launch of Active Network Registration tool build out including training of all GE cross functional teams.

● Established daily communications with, Mobile App team, IT, Sales, Exhibit department, service, nursing and all critical to launch personnel.

● Implemented a well organized system to assign, track and follow-up on multiple projects for all key stakeholders.

● Created and executed Cvent surveys for over 180 speaker sessions. Led bi-weekly check-in calls.

● Generated QR codes using Esponce QR Code Generator and worked with logistics team for pre-show, on-site and post show actions.

● Communicated and negotiated with several Washington Speaker Bureaus to contract high profile keynote speakers including political figures and television personalities.

● Maintained for upper executive management and black belts all reports and presentations throughout project processes.

● Facilitated Call for Speakers, including speaker agreements, video permission agreements and Executive Track agreements. Monitored receipt of all event presentation slides for internal and external speakers to be critiqued by legal department.

● Controlled and forecasted updated budget reports in excess of $5m per event to provide to executive leadership.

● Acted as lead project manager on several ongoing projects and tracked sub-teams.

● Conducted communications with numerous high-level customers (C-Level) and GE internal executives including GE legal department on contractual policies.

● Co-facilitated with the internal communications team and provided updates on internal/external Connect site for all conference/event news.

PANalytical Westborough, MA January 2010 – November 2012 Marketing Specialist & Event/Trade Show Manager/Project Manager

● Spearheaded and facilitated project to streamline and reduce on-site service calls process across sales, logistics and service team involving customer service visits.

● Scheduled and Delivered over 40 high profile industry annual trade show events with Cvent each year within budget and deadline directly supervising every step from inception, show services, installation and tear down, to post show ROI tracking.

● Piloted executive training & leadership meetings for all management conferences, events and off-site training

● Launched several key customer events.

● Facilitated all training and user group meetings for internal and external customers.

● Selected and facilitated all marketing media including advertisements, giveaways and incentive gifts.

● Introduced team building project to reduce conflict and increase communication throughout national service, sales, and corporate office employees.

● Negotiated all venue, printing, catering vendor contracts reducing budget by 10%.

● Interfaced very closely with all marketing, sales, customer service, logistics and product management.

● Implemented cost saving RFP’s process with all vendors. KNF&T – Temp to Perm at PANalytical, Westborough, MA August 2009 – December 2009 Marketing Specialist & Event/Trade Show Manager

● Assigned as a contractor to a billion dollar global leader in X-Ray materials analysis systems.

● Reported directly to the Marketing Manager and Regional Director of the Americas.

● Inventory Management of promotional items, negotiated contracts for all services and materials related to events.

● Planned, scheduled, executed and delivered all aspects of meetings, seminars, executive conferences, trade shows including site selection, contract negotiation, catering, housing management, show services, transportation, budgeting and onsite logistics using Cvent.

EMC2, Hopkinton, MA September 2004 – April 2009

Administrative Manager/ Project/Event Manager and Executive Assistant to SVP of Engineering

● Identified multiple innovative improvement methods of operating administrative processes and business solutions.

● Launched numerous projects from initial stages through entire delivery and execution to streamline processes to reduce waste and deliver more effective and efficient projects.

● Recruited, trained and managed all administrative personnel supporting team of Directors, VP’s and SVP.

● Promoted individual and team growth in developing cross-functional teams throughout transitions.Designed consistent professional development, ongoing training and team building of all administrative personnel to ensure high level of professional support to executive level management.

● Established a rewards and recognition program Above and Beyond for all administrators within the engineering department not previously recognized.

● Created the “Spirit Committee” to host employee morale boosting events.

● Developed, designed, edited and published monthly organization news bulletin “The Spirit Bulletin”.

● Organized and scheduled quarterly business off-site, all-hands meetings, and annual meeting for Year-In-Review presentations using Cvent involving media, net conferencing, videotaping, and telepresence equipment.

● Planned and hosted a vast collection of employee morale boosting, charity and fund raising events, leading the

“Spirit Committee” through all planning stages remaining within designated budget.

● Purchased all organization materials, promotional materials, services and goods. Inventory control and management.

● Solved cross functional challenges bridging diverse cultures and communities through successful restructures. Alpha 2 Omega - Marketing, Events and Promotions, LLC., December 2021 Officially launched LLC business.

EDUCATION & TRAINING

Becker College – Associates in Science in Communications Worcester, MA Worcester State College – Bachelor’s of Arts in Communications Worcester, MA Boston University – Management/Leadership Development Program: Management Certificate Tyngsboro, MA QPS, Institute – Advanced Project Management Leadership Certification Training 2013 - 2014 Marlborough, MA PROFESSIONAL DEVELOPMENT

Six Sigma Yellow Belt

Lean Six Sigma Green Belt

Sandler Sales Training Program

SOCIAL NETWORK

Creator and Founder of 4,300+ member Patriots Facebook Fan group All Day Pats Talk Newsgroup with Kevin & Nuncy Nuncy Speaks – A Facebook social media motivational, inspirational, spiritual – personal life coaching page containing messages, graphics, and poignant sayings self-written and designed by me. Former Notary Public in The Commonwealth of Massachusetts LINKED IN RECOMMENDATIONS

David G Coler

Accomplished Product Manager and Business Development Executive I worked closely with Nuncy as a product manager at PANalytical in planning events and marketing campaigns related to my products. Nuncy is a consummate professional; she is well organized and very efficient in planning events. She worked well with a myriad of people from different backgrounds and departments to insure that everyone knows their jobs at a show and has all the information they need to support a successful event. Nuncy also brought enthusiasm and creativity to her role that goes beyond just getting the job done well. She was great at proposing new ideas to showcase products and challenging the product managers to think beyond just the technical aspects of their products. Nuncy was a great collaborator and a joy to work with.

October 30, 2012, David G managed Nunciata indirectly at PANalytical Matthew Mullin

Marketing Manager – Demand Generation Programs

Nunciata Sullivan was a dedicated colleague that I had the pleasure of working with for almost two years. In the time of her employment with PANalytical, Nunciata was a detail oriented, hard-working, diligent, and positive presence within our Marketing Group. Nunciata was incredibly organized and made sure that no stone was left unturned when coordinating an event. Nunciata is an effective communicator and the consummate professional. I would highly recommend Nunciata Sullivan.

October 24, 2012, Matthew worked directly with Nunciata Andre Balogh de Galantha

Experienced Business Operation Manager at PANalytical Inc Nuncy is a very committed, organized and driven professional who ensures preset goals are achieved. Open communication combined with her sense of urgency allows her to run high level projects and run these effectively. Nuncy is not only creative but also gets the job done. Anybody who has her on their team will immediately recognize the clear added value!

October 24, 2012, Andre managed Nunciata indirectly at PANalytical

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