Call Center Data Entry
Resume:
Isaac Williams-Serrano
Kennesaw, GA
***********@*****.***
• Knowledge of Microsoft Office (Word, Excel, and PowerPoint), Internet Explorer, Outlook, and Lotus Notes.
• Skills include the following: Call Center Supervisor, leadership, Bi-lingual -fluent in Spanish, and English, translator, exceptional typing skills, and strong data entry. Authorized to work in the US for any employer
Work Experience
Estate care specialist
Phillips & Cohen Associates - Wilmington, DE
March 2021 to Present
• Liaising with customers and client maintenance of accurate account information
• Operate compliantly within clearly defined guidelines
• Ability to establish good working relationship Monitor the accounts receivable and identify overdue accounts
• Contact customers with overdue accounts and attempt to collect overdue amounts or negotiate a payment plan to collect installments Using credit bureau data, post office information, and internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress Intake Specialist
Cambre & Associates
January 2020 to April 2020
• Processed paperwork for new clients efficiently and in accordance with protocols.
• Collected data to help Attorneys with the admission process of client referrals working in a health or mental care facility.
• Communicated with Investigators, and case managers constructively in order to reduce conflict and enhance the resolution of issues
• Demonstrated excellent customer service skills and the ability to calm patients and/or clients who may be distraught.
• Proficient with computer programs which include Microsoft Word, Excel, PowerPoint, Outlook and others.
Bilingual Lead Call Center Representative
Fidelity Bank
October 2016 to January 2020
Provided team leadership when needed, while coordinating and processing payoff requests for various title companies or customers
• Examined documents such as deeds, assignments, and mortgages, to verify that all documents are correct prior to discharging the mortgage lien.al guidelines
• Assisted in monitoring non escrow accounts for payment of taxes and insurance by mortgagor
• Assisted in maintaining customer insurance information for Property, Liability, Flood, PMI
• Annual escrow analysis and year end statements letters, forms and other documents used for discharging liens
Bilingual Call Center Supervisor
SunTrust Bank
July 2014 to October 2016
• Supervised a team of 15+ CSR's Trained/Developed a culturally diverse workplace
• Investigated fraud cases, Removed, blocked, and closed compromised accounts
• Promoted additional benefits of service portals, and windows of the bank
• Engaged in exceptional customer service through ethical guidelines, solutions
• Served as a liaison for SunTrust products, disclosures, services, policies and integrity
• Serviced credit card increases, decreases, balance transfers, and establishing credit Bilingual Lead Call Center Representative
The Linde Group
March 2014 to June 2014
• Maintained professionalism at high standards.
• Received inbound calls or respond to leads from interested customers or from our lead generating partners and to follow-up with leads generated from other sources.
• Educated and answer any customer inquiries and successfully schedule delivery appointments.
• Worked closely with hospitals and in-home care patients to schedule deliveries of oxygen cylinders in a manner for interested customers.
• Maintained accurate records and completes necessary documentation and paperwork into applicable systems.
• Completed appropriate customer follow-up both during and at the completion of projects as requested by management.
• Participated in company meetings and continuing education to further skill set and knowledge
• Represented Company in professional manner and strives for exemplary customer satisfaction ratings. Bilingual Call Center Specialist
Peak Health Solutions
August 2013 to February 2014
Peak Health Solutions)
• Maintain professionalism at high standards while exceeding 60-100 calls daily.
• Make arrangements for nurse practitioner to do assessments via client's home, or client's primary physician address.
• Do follow up calls to confirm client's satisfaction with quality of the service received
• Following protocol related to services, policies, processes, and procedures to ensure the satisfaction of the client
Education
High school diploma
Lincoln College of Technology Medical
2007 to 2007
Skills
• Translation
• Escrow
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