RAMIRO PIZARRO

Boston, MA 857-***-**** ad36xq@r.postjobfree.com

OBJECTIVE

Highly skilled and customer focused- hospitality professional with 34+ years of delivering outstanding service in the luxury hospitality industry. Trained and excelled at two of Boston’s finest 5-star hotels. Seeking to leverage my extensive expertise, customer-centric approach, and leadership skills to contribute to a prestigious hospitality establishment.

CERTIFICATION

Tips Alcohol Beverage Training, Intercontinental Hotel Boston, MA April 2023

Bartending Training Course, Boston Bartending School Boston, MA Feb 2007

WORK EXPERIENCE

In-Room Diving Server, Boston Harbor Hotel Boston, MA June 1989 - Current

•Demonstrate thorough knowledge of the hotel’s menu, including specialty items, dietary restrictions, and wine pairings over the phone and in person.

•Deliver Forbes Five Star hospitality to discerning guests by ensuring enhanced guest experience through personalized recommendations, responsive, and timely service in accordance with hotel policies and guidelines.

•Remove serving trays from guest rooms to maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.

•Perform side work including polishing silverware and glassware, coffee service items, assist in loading and unloading of catering trucks.

•Received consistent and positive feedback from guests for delivering food promptly, accurately, and with utmost professionalism.

•Participate in ongoing training and professional development programs to stay updated on the latest industry trends and standards.

Part Time Banquet Server, Intercontinental Hotel Boston, MA Nov 2006 - Current

•Uphold the hotel’s strict standard of cleanliness and presentation, ensuring tables, linens, and dining areas are meticulously prepared and maintained throughout events.

•Adapt to dynamic event environments with grace and efficiently, employing problem solving skills to promptly address and resolve guest concerns and special requests- ensuring guest satisfaction.

•As Team Leader, ensure clear understanding of tasks and expectations by guiding a team of banquet servers and ensuring smooth operations during events.

•As Bartender, prepare and mix a wide range of alcoholic and non-alcoholic beverages based on guest preferences and event requirements. Ensure accuracy in measurements and maintain consistency in drink quality.

SKILLS

•Exceptional customer service and interpersonal skills

•Attention to detail and ability to deliver personalized service.

•Ability to work efficiently in fast- paced and high-pressure environments.

•Knowledge of food safety and hygiene standards,

•Knowledge of alcoholic beverages and mixing of drinks

•Fluent in English and Spanish

EDUCATION

High School Diploma, Colegio de Rosario Medellin, Colombia Graduated: 1984