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K. S. MAMUN

Address: House # 32, Road # 5, Block-F, Banasree,, Khilgaon, Dhaka Primary Mobile No: 017********

Primary Email : ad36wj@r.postjobfree.com

Career Objective:

I would like to have a job as per my knowledge and experience in an international level hospital, hotel, noted group of Company or any other noted organization .

Career Summary:

Project manager in King khalid hospital in Riyadh, May 2001-April 2004. Asst. Director of Support Service division, May 2004 - till 16th March 2015 in Al Hammadi Hospital in Riyadh, K.S.A. which is accredited by JCI, Canadian health council, Australian health council,British health & safety council,CBAHI, NCCI, Saudi ARAMCO and ISO 9001. DGM-Hospitality management in Apollo Hospitals-Dhaka.DGM-Hospitality & Support service in BRB Hospitals & GM - Operations in I SHINE ENTERPRISE,Dhaka Special Qualification:

In service training:

- Infection control & safety

- Basic managerial skill

- Stress management

- Effective management of time at work

- Sound Computer skill.

- Fire safety & fire demonstration training

- Patient safety summit

- HACCP

- Etc.

Employment History:

Total Year of Experience : 22.4 yrs

1. General Manager (2.2 yrs)

(December, 2021 - Continuing)

I SHINE ENTERPRISE

House # 34, Road # 1, Block # A, Banasree, Rampura, Dhaka. Area of Expertise

Operations

Duties/Responsibilities

- Develop the Organization to maintain proper neatness, Hygiene, infection control rules and safety awareness as per international standard.BR- 3 tier training to Managers, Supervisors,Housekeeping staff, Laundry staff, PCA staff, Room service staff, Food service staff and Office messengers.BR- QC visit all the sites by monthly schedule to monitor and orient the staff that, they have good practice of maintaining proper service.BR- Visit the sites to discuss with top management regarding our service.BR- Responsible for monthly to annual budget of the Organization.BR- Maintain Supply Chain and procurement, controlling cost by minimizing and without compromise.BR- Responsible for Company`s growth, profitability, brand, value and image.BR- Assist the owner for select the best equipment durning procurement.BR- Check and Verify accounts related bills and expense voucher.BR- Control Company`s entertainment expenditure.BR- Etc. 2. Deputy General Manager & Head of Department. (2.11 yrs)

(October, 2018 - August, 2021)

BRB Hospitals Limited. A concern of BRB group.

Dhaka, Bangladesh.

Area of Expertise

Hospitality & support services

Duties/Responsibilities

- Arrange a perfect environment in food production area.BR- Monitor the operations in Food and Beverage, Housekeeping, Laundry,Room service,patient care attendant ( PCA ), Hospitality store, Transportation, waste management procedure, Pest control. On cost center every month In case of deviation, seek reasons & take initiate action.BR- Observe & monitoring the maintaining of hygiene & safety in food production area, during food production and serve.BR- Daily activity of F & B staff, way of their services, dealing with patient, attendants, visitors, office staff and top management, maintaining of personal hygiene, food safety etc.BR-Approve patient`s menu. BR- Finalize staff cafeteria menu and event menu. BR- Finalize iftre and sehri menu for the cafeteria and on duty staff during holy Ramadan with costing . BR- Finalize special menu for both Eid day with Costing. BR- Minimising client complain. BR-Checking the rooms, units per day target on cleanliness.BR- Observe and monitoring clean and well maintained of floors and the surrounding atmosphere. Implementation of infection control policy in critical areas, IPD, OPD and other areas.BR- Monitoring the laundry operation, proper linen management & proper disinfection of isolated linen. staff uniform request & washing and delivery process.BR- Monitoring the activity of room service staff, duty schedule and quality of their service.BR- Monitoring PCA activity, respond to patients, dealing with critical patient and patient attendants, maintaining of infection control policy.BR- Observe & monitor the stock, quality and quantity of all items, expiry date, inventory, discard of items etc. in store.BR- Approve the duty schedule of all drivers, supervisor, overtime, repairing of cars, ambulance service, check fuel consumption log book, etc.BR- Hold weekly meeting with all departmental heads.BR- Orient all the staff by power point presentation under the authority of department.BR- Prepare job description for each designation in the department.BR- Prepare SOP for all the departments.BR- Check and approve all duty schedule of staff, departmental requirements.BR- Report to CEO regarding departmental crisis.BR- Etc.BRBR 3. Deputy General Manager & Head of department. (1.8 yrs)

(March, 2017 - October, 2018)

Apollo Hospitals- Dhaka. ( Today Evercare Hospitals - Dhaka, A concern of STS Group ) Dhaka.

Area of Expertise

Food and Beverage, Housekeeping-Laundry-Room service, Patient Care-Security service Duties/Responsibilities

1. Operational Activities:BR- Arrange a perfect environment in food production area.BR- Monitor the operations in Food and Beverage, Housekeeping, Laundry,Room service,patient care attendant ( PCA ) and security services. On cost center every month In case of deviation, seek reasons & take initiate action.BR- Making departmental heads responsible & accountable for the results regarding cost center.BR- Monitor the implementation of the F & B action plan.BR- Observe & monitoring the maintaining of hygiene & safety during food production and serve. BR- Regular Inspection in all wards & floors.BR- Standardizing policies & procedures.BR- Checking the rooms, units per day target on cleanliness.BR- Hold regular meeting with the departmental heads, maximize training is carried out in all departments.BR- Observe and monitoring clean and well maintained of floors and the surrounding atmosphere.BR- Monitoring the laundry operation, proper linen management & proper disinfection of isolated linen.BR- Monitoring waste management protocols during collection and discard. BR- Identifying areas for development and training needs.BR- Preparing budget for all departments.BR2. Client/Patient satisfaction:BR- Analysis of all clients/patients feed back done once a week and necessary action initiated. Periodical super cleaning of all rooms.BR- Visit patients for their feed back on Food & service. Periodical quality inspection of all operational areas.BR- Maintain standards as per the SOP departmental wise.BR- Observe and monitor that required hygiene standards are maintained.BR- Observe and monitor the prompt and efficient service of all meals and snacks are to the required standards.BR- Take place to avoid a recurrence regarding complains or problems are without delay and that effective follow up action on corrective and preventive action.BR- Etc. 4. Manager, Housekeeping service & Support Service In-Charge (1.11 yrs)

(April, 2015 - February, 2017)

Asgar Ali Hospital, A concern of City Group

Gandaria, Dhaka-1204

Area of Expertise

Food and Beverage, Housekeeping, Laundry, Security Management Duties/Responsibilities

- Responsible for overall neat & cleanliness,orderliness and appearance of the entire hospital rooms, facilities, vicinity etc.

- Maintain safety and hygiene.

- Prepare the rooms as per the hospital standard.

- Preparing departmental SOP and monitoring of implementation.

- Prepare policy & procedure of critical areas, Cabin, Wards, Opds, Blood spill, terminal cleaning,room service duties, waste management,pest control and mortuary Etc.

- Prepare annual departmental budget.

- Assist purchasing department in selecting supplies for items related to housekeeping, Laundry, Room service and others.

- Orient the staff & Supervisors how to disinfect critical areas.

- Maintain per stock of supplies,Linen,Patient gown,staff uniforms.

- Organize inventories with finance & ware house for linen, uniforms & fixed assets.

- Develop and implement housekeeping system & procedure.

- Recommend recruitment of new staff and prepare personnel requisition form and submit to HRD department.

- Hold monthly meeting/lecture and orientation with departmental staff on various subjects.

- Manage and monitor Laundry and Linen management as per IC rules.

- Observe and monitor the activity of Room service staff.

- Monitoring the segregation of waste disposal.

- Monitoring the system of dead body receive & delivery including disinfection of the room and fridge by using of proper disinfectant solution.

- Approve duty schedule and station of security department, monitoring daily activity, orient all security staff, etc.

- Observe the F & B action plan, maintaining of hygiene during production & serve, implementation of food safety rules, etc. in F & B section.

- Approve duty schedule of drivers, repairing of cars, monitoring fuel consumption, checking log book, etc.

- Evaluate the staff in the end of probation period.

-Etc.

5. Director of HK, operation & adminstration. Asst. director of support service divission. (10.11 yrs)

(May, 2004 - March, 2015)

Al Hammadi Hospital

Riyadh, Saudi Arabia.

Area of Expertise

Administration, Operations, Hospitality Management, patients take care Duties/Responsibilities

- Manage & monitor all the non medical departments Like: Housekeeping, Laundry, Room service, porters, Kitchen, F&B, Maintenance, Security, Safety, Transportation, Housing, Purchasing Etc.

- Monitoring the Eng`ring staff and daily activity including approval of maintenance work request,maintenance purchasing request and verify the items with concern Eng`r.

- Approval of all work request, purchasing request for Eng`ring, Food services, security, safety, transportation, housing Etc.

- Monitoring security & safety duty schedule and daily activity.

- Approving transportation duty schedule, repairing request etc.

- Approving housing requirement regarding work schedule and renovation.

- Reliver of head of material management.

- Etc.

6. Project Manager (3 yrs)

(May, 2001 - April, 2004)

King Khalid Hospital

Riyadh, Saudi Arabia

Area of Expertise

Administration & Operations

Duties/Responsibilities

- Manage & monitor all the non medical departments Like: Housekeeping, Laundry, Room service,Kitchen, F&B, Maintenance, Security, Safety, Transportation, Housing, Purchasing Etc.

- Approve duty schedule of all non medical departments.

- Monitor the daily activities of all non medical departments.

- Approve purchasing request before purchase.

- Approve all store request from all departments.

- Approve all leave request for all non medical departments.

- Approve working schedule of maintenance department.

- Approve salary and over time sheet of all non medical departments.

- Etc.

Academic Qualification:

Exam Title Concentration/Major Institute Result Pas.Year Duration Achievement Bachelor of Business

Administration (BBA)

Accounting

America

Bangladesh

University,

Dhaka.

First Class,

Marks :77%

2000 03 3.55

Diploma in Tourism &

Hospitality

Management

Hospitality

Management

Bangladesh Hotel

Management &

Tourism Training

Institute

First Division,

Marks :62%

1992 02 1st Division

HSC Science

Barura Shahid

Smrity Govt.

College, Cumilla.

Second

Division,

Marks :49%

1988 02 2nd Division

SSC Science

Chandina Pilot

High School

Second

Division,

Marks

:52.2%

1985 05 2nd Division

Training Summary:

Training Title Topic Institute Country Location Year Duration Master of Project

Academi

Six Sigma

Training

Online Online 2019 Online

Fire & safety.

Fire fighting, Fire

Prevention, Rescue and

First Aid.

Bangladesh Fire

service & Civil

Dhaka,

Bangladesh.

BRB Hospitals

Limited, Dhaka.

2019

02

days.

Defence

Directoriate

Hospitality

Management.

HACCP

Apollo Hospitals -

Dhaka.

Bangladesh Dhaka. 2017 5 Days

Selected "TOT" (

Trainer of Trainer )

Professional

WARD ( World

Academy for

Research and

Development).

Bangladesh. Dhaka. 2016 7 days

HK.service, infection

control, safety,

communication skill,

bsic managerial skill

and etc.

Al Hammadi

hospital, security

forces hospital and

Dahran health

center.

Saudi Arabia

Riyadh &

Dammam

2008

60

days+

Hospitality

Management & HACCP

Saudi Aramco Saudi Arabia Dammam 2008 15 days

Career and Application Information:

Looking For : Mid Level Job

Available For : Full Time

Preferred Job Category : General Management/Admin, Hospitality/ Travel/ Tourism Preferred District : Dhaka

Preferred Organization Types : Hospital, Hotel, Group of Companies Specialization:

Fields of Specialization Description

Operations

Hospitality Management

General Management

General Administration

Other experience:

- Facilitator- in Environmental, health & safety committee at Al Hammadi Hospital.

- Member- in Infection control committee at Al Hammadi Hospital.

- Member- in HRD committee at Al Hammadi Hospital.

- Member- in patient service committee at Al Hammadi Hospital.

- Member- in best employee selection committee at Al Hammadi Hospital.

- Member- In Executive Leadership Committee at Apollo Hospitals-Dhaka.

- Member - Infection control committee in Apollo Hospitals Dhaka And BRB Hospital.

- Chairman - sales committee of hospital used items at BRB Hospitals Ltd Dhaka.

- Member- Hospital management Committee at BRB Hospitals limited, Dhaka.

- Advisor- Incident Management Committee at BRB Hospitals limited, Dhaka.

- Convener - Environmental, Health & Safety committee at BRB Hospitals limited, Dhaka.

Extra Curricular Activities:

- Actively participated in JCI accreditation

- CBAHI accreditation

- Canadian health council accreditation

- Australian health council accreditation

- British health & safety council accreditation,

- ISO-9001 accreditation,

- NCCI accreditation &

- Saudi ARAMCO accreditation.

- Appreciated by MOH with complements due to most neatness and excellent organized of the hospital and rooms.

- Appreciated by all national and international health council accredited organization regarding preparing policy and procedure including master cleaning schedule as per MOH and international standard and proper maintain of neatness in the hospital, excellent arrangement in the patient rooms and other areas, proper maintain of housekeeping, safety and infection control procedure and excellent departmental arrangement.

Language Proficiency:

Language Reading Writing Speaking

English High High High

Arabic Medium Low Medium

Hindi Low Low High

Urdu Low Low High

Bengali High High High

Personal Details :

Father's Name : Md.Abdur Rashid

Mother's Name : Mrs.Mafia Khatun

Date of Birth : July 31, 1970

Gender : Male

Height (Meter) : 1.7

Weight (Kg) : 77

Marital Status : Married

Nationality : Bangladeshi

Religion : Islam

Passport No : B00219990

Passport Issue Date : 8/21/2022

Permanent Address : Miazi Bari, Khoshbash., Barura, Cumilla Current Location : Dhaka

Reference (s):

Reference: 01 Reference: 02

Name : Dr. Abu Altaf Hussain Mr. Ahsan Habib

Organization : BRB Hospitals Limited BRB Hospitals Ltd, Dhaka. Designation : Former CEO AGM - Marketing & Business Development. Address : Panthapath,Dhaka Panthapath, Dhaka.

Phone (Off.) :

Phone (Res.) :

Mobile : 017******** 017********

E-Mail :

Relation : Professional Professional

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