Steve Dalton

484-***-**** • ad36wc@r.postjobfree.com • www.linkedin.com/in/stephenedwarddalton

Head of Information Technology & Continuous Improvement

A dynamic and transformational IT leader with proven track record of success in leading and optimizing all aspects of information technology, including software applications, IT security, and infrastructure to achieve operational excellence.

Technologically savvy, analytical, and solutions-focused strategist with 25+ years of experience in orchestrating and implementing technology-enabled IT and business strategies and processes to drive innovation and success. Possess specialized expertise in promoting and using Lean Six Sigma, Shingijutsu practices, Continuous Improvement, and Problem-Solving methodologies to achieve predefined performance targets and goals. Proficient in overseeing the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, storage, and cloud services.

A hands-on and engaging executive with extensive experience in leading, training, and developing teams to understand business priorities and deliver exceptional results. Proven capabilities in leveraging emerging technologies, industry trends, and best practices to generate innovative digital solutions.

An intuitive and results-driven leader with strong skills in translating business requirements, data, and metrics into predictable, value-added business insight and IT solutions. Smart, driven, and creative individual with proven ability to deliver multiple high-profile technology projects within stringent time, budget, and quality constraints goals.

Strategic Planning & Implementation • Technology & Infrastructure Optimization • Program & Project Management

Agile Methodologies • Resource Optimization • Value Stream Mapping Leader • Budget Management

Data-Driven Decision Making • Staff Training & Development • Team Building & Leadership • Digital Transformation

Career Highlights

Steered Lean Startup implementation within Boeing's IT organization, persuading a senior director to establish an agile team dedicated to enhancing ITIL processes. Improved 22 processes and achieved $2.5 million in cost savings.

Managed a team of 40 IT asset management professionals in developing an end-user application for asset updates, which geared the focus of asset managers towards higher-level responsibilities.

Established and oversaw an Order Fulfillment team of IT asset managers in South Carolina, responsible for managing over a million dollars’ worth of IT network storage and servers for Boeing.

Directed a team of certified Shingijutsu Lean practitioners to transition into SAFE product managers, ensuring successful delivery of over 250 workshops and generating $2.5 million in cost savings. This was a smaller agile team of 5 employees driving productivity and improvements in organizations, which was very rewarding.

Collaborated with three technical fellows to author a technical paper titled "Lean by Design," integrating Value Stream Mapping (VSM) and Design Thinking methodologies. Recognized for excellence and published in a Boeing Frontiers article. Facilitated 25 Lean by Design workshops, resulting in $5 million in cost savings.

As Manufacturing Lean Liaison (Boeing), performed mechanic technician tasks were performed from installation of floorboard to kitchens on 787 models. This manufacturing experience while at Boeing allowed me to lead numerous Lean activities for manufacturing supply chain, supporting Obeya rooms activities from various aspects.

Orchestrated the training and implementation of lean 10x methodology for the Boeing Enterprise Shipping System global software application The results were a 25 percent improvement to the supply chain and distribution of parts using the application.

During my career of managing teams ranging from 25 to 200 of union and non-union employees at Boeng and Triumph group over 25 years.

Professional Experience

Triumph Group, Multiple US Locations, 2022 – Present

United States APS Info Tech Manager

Spearhead the planning and execution of digital strategy, encompassing system analysis, database concepts, programming, and architectural and infrastructure design. Lead end-to-end management of all IT projects, from conceptualization to final implementation, while instilling and executing best practices. Identify and proactively resolve issues to ensure seamless project execution and delivery. Strategically plan and allocate project resources and operations, while meticulously scheduling tasks to ensure timely completion and adherence to quality standards. Deliver timely status updates on key IT operations to senior executives to facilitate informed decision-making.

Built, managed, and inspired six dynamic IT teams supporting Actuation Products and Services nationwide by leading recruitment efforts, fostering development, and conducting performance evaluations.

Formulated strategic recommendations to enhance IT infrastructure and systems, while actively leading the negotiation and administration of vendor and consultant contracts and service agreements. This aligned with the project to upgrade the Linux and Cisco servers. Additionally managed the cyber security of the firewalls and switches to drive compliant for the environment

Conducted thorough reviews of system performance to analyze operational costs and productivity levels, as well as instigate recommendations for upgrades to maximize efficiency.

Utilized my prior active directory management experience as a system admin for the 6 six locations – primarily a windows environment

Created Power BI dashboard utilizing the Avanti metrics, compliance one trust system, PMO and VMware simulations present to site leadership during our monthly meetings.

Presented the Data Center Manage, AWS and Azure Cloud as additional tools based upon th success from my Boeing experience

Self Employed, Charleston, SC, 2020 – Present

High Performance Coach

Play a key role in the development of structured five-step programs aimed at empowering clients to overcome obstacles and achieve their full potential. Cultivate sportsmanship, social development, and positive relationships among athletes, while creating an environment conducive to personal growth and success.

Achieved remarkable results by pinpointing wellness requirements and crafting tailored programs to effectively reduce unhealthy behaviors, resulting in improved overall well-being for clients.

Craft-Bilt, Souderton, PA, 2022

Director of Information Technology Services

Instrumental in envisioning and implementing a forward-looking digital strategy aimed at aligning organizational needs with emerging technology trends to set and plan the future direction of IT infrastructure. Directed and managed all aspects of IT functions, including software, hardware, network, and application development to ensure seamless operations and enhance efficiency.

Streamlined IT human resource processes by overseeing onboarding, succession planning, employee relations, and compensation and rewards, resulting in enhanced team productivity and satisfaction.

Successfully negotiated agreements with third-party vendors to secure software, hardware, and networking support services, which helped in ensuring cost-effective solutions and seamless IT operations.

Provided mentorship to a geographically dispersed team of eight employees to ensure the successful delivery of communication capabilities across various local area networks (LANs), wide area networks (WANs), and campus-area networks (CANs).

Formulated and executed an innovative IT security strategy to safeguard IT assets from evolving threats and vulnerabilities.

Boeing Information Technology & Data Analytics (IT & DA), North Charleston, SC, 1996 – 2020

SAFe Product Manager, 2019 – 2020

Hand-picked by the leadership team to drive Agile adoption by focusing on SAFe practices and Lean principles within an infrastructure transformation organization. Worked closely with cross-functional teams to pinpoint operational and regulatory needs and seamlessly integrate cutting-edge systems and applications. Conceptualized transformative cultural initiatives, laying the groundwork for a Lean/Value of Quality (CVQ) model and assembling a dedicated team of Lean leaders.

Provided crucial support to the 787 Lean Department by implementing Accelerated Improvement Workshops (AIW) and Value Stream Mapping (VSM), which helped in standardizing manufacturing policies and procedures.

Led and empowered three geographically dispersed workstreams, integrated lean methodologies, and shared task-oriented approaches, which resulted in achieving cost savings of $5+ million.

Pioneered organizational change initiatives aimed at swiftly aligning ServiceNow with strategic organizational objectives to ensure seamless implementation and alignment.

Engineered an innovative application-driven intake system for Information Technology projects, which resulted in amplifying visibility and usability by 75%.

Helmed the Automation Community of Practice, which aided in delivering substantial savings of $1.5 million, boosting automation rates by 25%, and slashing duplication by 80%.

Oversaw a globally distributed virtual team to ensure seamless management of $500k in IT global capital ordering.

Cultivated a culture of continuous improvement and lean practices across the production floor by actively facilitating lean events and Kaizens as a certified coach.

SAFe Product Owner, 2018 – 2019

Played an integral role in adopting agile methodology within the Infrastructure Transformation organization, leveraging SAFe certifications as Product Owner and Scrum Master to drive multiple impactful programs. Led the development of an Enterprise Work Intake process improvement initiative for the IT & DA organization, while collaborating closely with IT Leadership, DevOps, and users to create an application-driven intake system using JIRA and Confluence.

Achieved 75% increase in visibility and usability of Information Technology projects through the implementation of the application-driven intake system.

Managed the Automation Community of Practice for the IT & DA organization, resulting in 25% increase in automation within Information Technology and 80% reduction in duplication, leading to cost savings of $1.5 million.

Acted as a champion for SAFe practices and Lean principles, fostered agile development, and provided coaching and instruction to increase awareness and adoption of SAFe methodologies.

Portfolio & Service Management Integration (P&SMI) Team Lead, 2018 – 2019

Appointed by senior-level management to lead three statements of work for a geographically dispersed team, focusing on Lean+ Capturing the Value of Quality (CVQ), Metrics and Measures, and Capacity Management initiatives. Employed a Relational Oriented, Change Oriented, and Task Oriented approach to effectively lead the team in achieving project objectives.

Assisted senior-level management in developing Business Goals and Objectives, which contributed to the achievement of significant cost savings and cost avoidance totaling over $5 million.

Service Now Organizational Change Manager, 2018

Entrusted by two directors to expedite Organizational Change necessary for the acceleration of ServiceNow adoption.

Spearheaded the rapid induction of ServiceNow within the Information Technology sector, which resulted in driving alignment across the organization.

Lean+ Capturing the Value of Quality (CVQ) Manager, 2017 – 2018

Served as the Lead certified Facilitator, Coach and Instructor of Shingijutsu value stream mapping, AIW, Kaizen and Supply Chain workshops and implemented changes through effective project management to optimize ITIL services, such as Audio Video, Software, Hardware, and change management. Instigated cultural change within the IT & DA Organization through leading comprehensive lean training aimed at fostering a mindset of continuous improvement and delivering higher quality services to customers.

Developed and implemented a Lean+ CVQ Business Model, leveraging lean principles to accelerate affordability and productivity opportunities, resulting in $170 million value captured, including $30 million in cost savings and $140 million in cost avoidance.

Facilitated high-visibility process improvement workshops, including the Infor Sec Alignment project that yielded 75% cost savings.

Transitioned IT & DA reporting into an automated program by replacing paper-driven models with streamlined automation practices, which resulted in slashing costs by over 50%.

IT & DA IT Asset Capital Order Fulfillment Manager, 2015 – 2018 – IT asset Management

Directed staff management duties, including recruitment, retention, performance reviews, resource assignments, and mentoring. Provided strategic program leadership to establish and maintain comprehensive IT Asset Management processes, policies, and procedures to ensure alignment with regulatory, operational, audit, and reporting standards.

Orchestrated the full lifecycle management of assets, encompassing requirements planning, order fulfillment, invoice management, capitalization, change management, and disposition, to optimize asset utilization and compliance.

IT & DA Information Technology Service Management (ITSM) Continual Service Improvement Manager, 2016 – 2018

Oversaw the Continual Service Improvement Portfolio and ensured adherence to rigorous measures and compliance standards for services. Monitored CSI entry records to confirm alignment with Service Mission and Goals as directed by the Service Owner Strategy.

Proactively tracked CSI activities on the service owner scorecard, while driving initiatives to reduce operational costs and uphold Functional Excellence.

IT & DA Information Technology Lean+ Business Partner Rotation Program, 2015 – 2017

Provided comprehensive support to various Lean initiatives including the 787 Site Lean Kaizen Promotional Office, Interior Responsibilities Center, Center of Excellence, Lean Global Production System, and Employee Engagement team. Acted as the IT Lean+ Business Partner and offered guidance and leadership in numerous Lean activities to support these groups effectively. Collaborated with stakeholders to gather IT-related requirements, while ensuring their appropriate assessment by the IT PMO.

Facilitated knowledge sharing among participants of the BCA IT Lean+ Rotation Program at different sites to foster collaboration and continuous improvement.

Served as the primary contact for various areas at BSC (Aft Assembly & Integration, Mid-Assembly & Integration, Final Assembly, and Delivery Center), ensuring smooth communication and coordination.

Boeing 787 Industrial Engineering (IE) CORE Office Lean Practitioner, 2013 – 2015

Played a vital role in supporting the 787 Lean Department by standardizing manufacturing policies and procedures through dynamic Accelerated Improvement Workshops (AIW) and strategic Value Stream Mapping (VSM) sessions.

Led six highly impactful Shingijutsu Sensei consultant-guided workshops as the principal AIW facilitator, driving initiatives aimed at optimizing shop floor operations and achieving significant reductions in lead and cycle times.

Assumed a leadership role in facilitating complex and high-profile process improvement endeavors, including the prestigious BSC Site executive visioning exercise and Tier 1 Value Stream Mapping (VSM) initiative for BSC manufacturing Assembly & Integration.

Other Roles at Boeing Company: IT Asset Management Program Office Manager Lean Practitioner Lean Certified Facilitator My Computing Program Manager IT Program Manager IT End User Support Executive Video Conference and Multimedia Lead Lead Computer Operator

Early Career: Health Care Manager, Pennsylvania Hospital Programmer Banking Lead & Manager, Provident National Bank

Education & Credentials

Master of Business Administration, Eastern University, Expected Completion: 2025

Bachelor of Science, Business Administration and Computer Science, University of Phoenix

Licenses / Certifications

Scaled Agile Framework (SAFe) Scrum Master Scaled Agile Framework (SAFe) Product Manager

Certified High-Performance Coach Green Belt Six Sigma Certification, Villanova University Online

Lean Instructor, Boeing Lean Accelerated Improvement Workshop (AIW) Coach, Boeing

Lean Value Stream Mapping (VSM) Coach, Boeing Certified Instructor, Boeing

Certified Lean AIW Instructor, Boeing SAP ERP Essential Training Supply Chain Basics, LinkedIn

Technical Skills

Microsoft Office (Excel) Power BI ERP (Epicor & Syteline) SQL Querry ServiceNow Cherwell

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