Customer Service Office Clerk

Erinn Sanderson

**** ********* **** ** *********, TX 77539 832-***-**** ad36wa@r.postjobfree.com

Profile

I’m a caring and compassionate person, that is dedicated and detail-oriented; looking to obtain and grow my career in a fast-paced care setting.

Experience

OFFICE CLERK MEGA STORAGE KERRVILLE, TX

·MARCH 2014 – SEPTEMBER 2019

·Delivered helpful and kind customer service to guest, maintaining composure in stressful situations to maximize customer satisfaction.

·Kept Office records organized and supplies well-stocked for optimal team performance.

·Complied with confidentiality regulations in handling customer information.

·PATIENT SVCS SPECIALIST PETERSON REGIONAL MEDICAL CENTER KERRVILLE, TX

·APRIL 2011 – JUNE 2014

·Oversaw patient registration by collecting information, verifying benefits, and submitting paperwork.

·Organized and maintained patient charts with proper classification and filing system.

·Troubleshoot and resolve department issues to maintain patient satisfaction and keep optimal patient flows.

·Answered 60+ calls per day to schedule appts and answer patient questions.

·Fielded customer complaints and worked diligently to resolve issues promptly.

Education

CNA / PHLEBOTOMY CERTIFICATION / CPR CERTIFICATION ACTIVE NURSING ASSISTANT TRAINING AUGUST 2022 SEABROOK, TX

Hard Skills:

·Vital signs and patient monitoring.

·Total patient care.

·Infection control.

·Privacy/HIPPA regulations.

·Dietary responsibilities and feeding.

·Administrative duties.

·Activities of daily living.

Soft Skills:

Problem solving, organization, detail-oriented, team player, leadership, customer relations, interpersonal communications, dependable, ability to work under pressure, time management.

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