SWETHA TALLURI

(Salesforce Administrator)

Email: ad36vu@r.postjobfree.com

Phone: +1-310-***-****

PROFESSIONAL SUMMARY

Having 3+ years of experience in the Salesforce.com CRM space, that includes Administration,Testing, and Support activities.

Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.

Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.

Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.

Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.

Extensive business knowledge and customization experience on various salesforce. Com standard objects

Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.

Experienced in configuring Products, Price lists, Bundles and Bundle Pricing

Experience in salesforce Sales Cloud, Service Cloud Applications

Provided customer with best practice solutions as related to Salesforce.com and CRM.

Exposure towards all phases of Software Development Life Cycle (SDLC).

Experienced in working on methodologies such as Agile-SCRUM.

Created several reports and dash boards.

Experience in Service cloud working with ticketing system in customer portal.

Involved in configuration, Implementation of Force.com.

Used Data loader for data management in Force.com platform.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com. Used it to read, extract, and load data from comma separated values (CSV) files.

Awareness on Apex(classes, triggers, Batches) and Visual studio development tools.

Awareness in CPQ and CLM Managed Packages.

Configured and maintained user security permissions according to organizational needs.

Involved in data migration of data to SalesForce.com to various sandboxes by using DevOps tool Copado.

Experience in Performing Functional, System, Integration, Regression, API, and Workflow testing and developing, execute and maintain test plans, test scenarios, test suites and test cases using Salesforce Tools.

Actively involved in Requirement Analysis, Root causes analysis, Risk score analysis, Involved and developed comprehensive Test Strategy and documented them in QUIP.

Awareness on Web Services and testing of web services using POSTMAN SOAP UI tools.

TECHNICAL SKILLS

Salesforce Technologies

SalesForce.com, Force.com, Sales Cloud, Service Cloud, CPQ, Classes/Controllers, Apex Triggers, SOQL, SOSL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools

Force.com IDE (Eclipse), Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform, MS Azure Devops,CPQ

ETL Tools

Data Loader, Sales force-to-Sales force, Apex

Languages

Apex, C/C++,Java, J2EE, HTML, XML, CSS.

Database

SQL Server 2008, Oracle, MySQL.

Web

HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools

MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers

HTML, XML, CSS, JSP, JavaScript, SOAP.

Platforms

UNIX and Windows (NT/2000/XP/Vista/7)

EDUCATION

Masters in Computer Applications from Andhra University, India.

CERTIFICATIONS

Salesforce certified administrator.

Salesforce certified App Builder.

Salesforce sales cloud

Salesforce service Cloud

WORK EXPERIENCE

Salesforce, California Oct 2022 – Oct2023

Salesforce Admin

Responsibilities:

Participate in sprint planning, daily standups, and other SCRUM activities.

Participate in user requirement sessions and document user requirements to address changing business needs. Review design approach with Product Manager

Customized User Roles, Role-hierarchies, Public Groups, Profiles and Sharing settings to ensure that the protected data is available to only the authorized users

Responsible for data integration from 3rd party applications to salesforce.com.

Created custom links, formulas, Layouts, workflow, and approval processes. Set both object-level and record level security.

Worked real-time troubleshooting on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components to suit to the needs of the application.

Worked on basic administrative functions including user account maintenance, reports and other routine tasks

Testing on various standard/custom objects like Cases, Contacts, Scan documents, UUU, Refunds, etc.

Analyzing business requirements, Figma UX designs for better understanding of application workflow.

Executing test cases and validating business requirements, API calls using dev tools.

Peer reviewing test cases and testing user stories of other team members.

Testing user stories in QA, UAT & Int environments to ensure end to end flow is working as expected.

Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.

Serve as daily monitor for the internal Salesforce Support inbox, acting as Tier 2 help desk researching and diagnosing user issues. Disposition of items as Hot Fixes or deferred to the backlog.

Worked in creating permission sets and configurations required for QA testing.

Worked on basic administrative functions including user account maintenance, reports and other routine tasks.

Worked with UAT in understanding the user story details and provided test data for UAT testing.

Environment: Salsforce.com platform, Agile board, Data Loader, API, Postman Workflow & Approvals, Reports, Standard and Custom Objects, Custom Tabs, Email Services, Security Controls, Record types, Excel, Validation Rules, Confluence, Workflows, Page layout, Copado Migration Tool.

Client: Kaiser Permanente, Los Angeles, California Jun 2021 – May 2023

Role: Salesforce Administrator/ Business Systems Analyst.

Responsibilities:

Experience in detailed writing of unit test cases in word and Excel.

Worked on various Salesforce standard and OOB objects like Accounts, Contacts, Agreements and Agreement Document Output Format.

Created various custom fields, Query templates, custom buttons, custom settings.

Configuring Clause Level Approval rules to match the criteria and conditions.

Participated in QA, UAT and Production releases.

Migrated Templates using Template Migration Tool.

Experience in detailed writing of unit test cases in word and Excel.

Experience using Apttus X-Author Excel for Bulk generation of Agreements.

Worked on standard and custom objects on the Salesforce.com (SFDC) with a deep intent to meet the requirements and enhancements to the existing system architecture.

Created several Custom Reports on fields, templates and profiles to better assist managers and report folder to provide report accessibility to appropriate personnel.

Experience in DocuSign tags, Document custom fields, Add Users and Custody Transfer.

Participated in new updates of tools

Prepared all training documentation, Test Case Document as well as Solution Design Document.

Experience in story creation, schedule story pointing sessions.

Participated in Training sessions to end users.

Environment: Salsforce.com platform,JIRA, Data Loader, Workflow & Approvals, Reports, Standard and Custom Objects, Custom Tabs, Email Services, Security Controls, Record types, Excel, Validation Rules, Confluence, Workflows, Page layout, ANT-Migration Tool, Apttus Template Migration Tool, Docusign, Copado Migration Tool, Apttus XAE, Opero Bulk Fax

Client: Bellsoft LLC, Atlanta, Gorgia Mar 2020 – May 2021

Role: Salesforce Admin/ Business Systems Analyst.

Responsibilities:

Configuring Products, Price lists, Bundles and Bundle Pricing, Attributes and Constraints Rules.

Involve in gathering business requirements from sales/marketing team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard and custom objects of Salesforce.

Interacted with client day to day basis, presented sprint demos by preparing slide deck, discussed/translated requirements, and lead UAT, acted as liaison between client and developer in order to get requirements done as expected, delivered action items on time.

Experience in detailed writing of test scripts/decks in word, PowerPoint and Excel.

Experience in preparing solution design documents with required screenshots.

Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Opportunities, Quotes, and Quote Line Items.

Configuring Advanced Approval rules to match the criteria and conditions.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com. Used it to read, extract, and load data from comma separated values (CSV) files.

Worked in Production support, handling defects using JIRA defect tracking system, interacting with end users on daily basis.

Created Workflow rules and defined related tasks, email alerts, and field updates.Created several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel

Environment: Salsforce.com platform,CPQ, X-Author, JIRA, Data Loader, Workflow & Approvals, Reports, Standard and Custom Objects, Custom Tabs, Email Services, Security Controls, Record types, Excel, Validation Rules, Workflows, Page layout

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