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Customer Service Team Lead

Location:
Hartselle, AL
Posted:
March 07, 2024

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Resume:

Shipping and Receiving Qualifications

*+ years previous materials management experience

Demonstrated people leadership experience

Knowledge of lean manufacturing processes

Proven leadership, influence, and communication skills

AS400 Experience

Experience in COLTS (Catalog Online Logistics Tracking System- Military Programs)

Experience in DPAS (Defense Property Accountability System)

Experience in PBUSE (Property Book Unit Supply Enhanced – Material Management)

Experience with RFID and IUID

WORK EXPERIENCE

Sr. Logistics Database Analyst, CSR Huntsville, Alabama

INSUVI (06/18/2018 to 10/18 due to change in contract)

Supervisor: Tony Lewis Contact: Yes; 256-***-****

Duties: Responsible for supporting the efforts of The CRAM (Counter Rocket Artillery Mortar) helpdesk for COLTS (Catalog Online Logistics Tracking System) and to help implement the database of DPAS (Defense Property Accountability System) to interface with COLTS. Ensured adherence to inventory compliance, receiving, and shipping policies and procedures. Participated in preparation of annual forecasts and planning.

Logistics Analyst, Huntsville, Alabama

WYLE CAS (6/22/2013 to 06/18/2018)

Supervisor: Jason Gillespie Contact: Yes; 256-***-****

Duties: Responsible for supporting the efforts of implementation and sustainment

of client supply software that manages contractor spares and GFE (government furnished equipment) on behalf of government customers. Managed equipment for the ADAM/RESET programs. Utilized COLTS for shipping and receiving and cycle count audits. Loaded and unloaded incoming and outgoing commercial carriers at the C-RAM distribution center. Transported ADAM/RESET equipment to and from locations on Redstone Arsenal and in Huntsville.

Completed tasks assigned by CAS team lead and government lead. Ensured that customer service and time objectives are achieved within existing financial constraints. Actively communicated with executive, administrative, and line management personnel to gather and convey relevant information. Managed all inventory and shipment of Shelters. Processed all

FAAD (Program) COLTS requisitions and received new equipment via COLTS purchase orders and supported FAAD training events. Unloaded incoming Cargo trucks and loaded outgoing

Cargo trucks.

Transported equipment to and from locations on Redstone Arsenal and in Huntsville. Completed tasks as assigned by CAS team lead and government lead. Loaded and unloaded aircraft for OCONUS. Also used the RFID tracker to track shipments incoming and outgoing. Trained in COLTS (Catalog Online Logistics Tracking System). Used PBUSE (Property Book Unit Supply Enhanced) in support of material management requirements. Knowledge of CUAS system

Logistics Analyst, Ballad, Iraq

NORTHROP GRUMMAN/PKMM C-RAM (03/25/2009 – 11/30/2012)

Supervisor: Carl Deans Contact: Retired – No contact information

Duties: Responsible for supporting the efforts of implementation and Sustainment

of client supply software that manages contractor spares and GFE (Government Furnished Equipment) on behalf of government customers. Developed and administered integrated logistics strategies, including supply chain activities from point of manufacture through

information management support, deployment freight, warehousing, customer freight, customer warehousing, and equipment deployment and placement. Ensured that customer service and time objectives are achieved within existing financial constraints. Actively communicated with executive, administrative, and line management personnel to gather and convey relevant information.

Ensured the execution and continuous improvement of standard logistics processes and built relationships with strategic customers through logistics initiatives. Supported the coordination and facilitated the operational aspects of other current planning, project-team, and line management.

Along with relevant program and project managers, assessed project issues and developed resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Trained to operate and used PBUSE (Property Book Unit Supply Enhanced) in support of material management requirements. Worked OCONUS in Iraq and Kuwait supplying the NAVY with support of the phalanx guns on different fobs and bases. Used the RFID tracker to track shipments incoming and outgoing. Trained in COLTS (Catalog Online Logistics Tracking System). Adherence to inventory compliance, receiving, and shipping policies and procedures.

Logistics Analyst Huntsville, Alabama

L-3 Communications/PM TOCS (03/22/2008 - 03/25/2009)

Supervisor: Doug Richmond- 256-***-**** Contact: Yes

Duties: Logistics management team, PM TOC (Tactical Operation Center) project office fielding team. Responsible for all inventories and shipment from Northrop Grumman to TOCs

fielding sites. Provided daily updates of multiple charts for tracking of equipment

location and functional status. Represented the Government in all TRRs (Test Readiness Reviews) on equipment transferred to the government. Traveled to offsite locations to set up and field CPP (Command Post Platforms) to the receiving units. Worked with production to insure all GFE (Government Furnished Equipment) has been supplied on time and was fully mission capable. Requisitions for GFE scheduled to be shipped out and delivered to multiple locations, from fielding sites to the production line. Performed data entry into the inventory management system and prepared required documentation to transfer/ship GFE material by both government and commercial means. Maintained audit trail of GFE and performed support for experimentation/demonstration and special projects as required. Identified inventory using IUID labeling and tracking.

Purchasing Manager/Warehouse Manager Decatur, Alabama

NEWLY WED FOODS (07/22/1985 - 03/25/2003)

Supervisor: Mark Coots Contact: Deceased

Duties: Inventory, purchasing, reports, customer care, full responsibility to log, track and resolve customer complaints and provided feedback. Placed orders including allocating stock to orders tracking orders and deliveries. Managed entire 45,000 square foot warehouse. Managed employee’s schedules in warehousing and shipping. Assured efficient storage and the delivery of products to customers.

EDUCATION

Graduate of Austin High School, Decatur, Alabama

ADDITIONAL TRAINING

Training – Repair Data 40

Trained in program for keeping all aspects of shipping and receiving of inventory for records. PBUSE (Property Book Unit Supply Enhanced) 40

Training-LOGSA (Logistics Support Activity) 5

Training-COLTS (Catalog Online Logistics Tracking System). 40

Certification – Total Quality Management Course, John C Calhoun College (06/22/1990) 16



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