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Quality Control Customer Service

Location:
Richfield, NC, 28137
Posted:
March 07, 2024

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Resume:

Sharon Blatt

*** ***** **** **. ~ Richfield, North Carolina 28137 ~ 772-***-****

SUMMARY OF QUALIFICATIONS

Experienced professional who is dedicated and results driven

Excellent track record in performing rigorous financial analysis

Familiar with and experienced in quality control standards

Experienced in performing risk assessments and appraisal processes

Strong analytical skills

CORE COMPETENCIES

Leadership Skills

Compliance

Underwriting Retail Lending

Auditing

Risk Management

Increase Company Profits

Customer Service

Process Implementation

Results Driven

PROFESSIONAL EXPERIENCE

Quontic Bank

Processor/ AE assistant

Processed files from application to closing.

Assigned to top producer retail loan officer

Gathered and reviewed conditions working with customer and client.

Restructured loans, if necessary, re-ran AUS.

Prepared file for final approval and closing

Help brokers and AE upload applications as well as documents to the system

Assist processors with gathering conditions and explaining programs to the brokers

First Interstate Bank

Quality Control

Audited loan files for compliance for TRID, Dodd-Frank Act

Reviewed files for compliance of CFBP, RESPA, TILA, and ATR/QM

Reported finds to Lender

Reviewed appraisals as well as approved appraisers for company use

Digital Risk

Quality Control

Outsourcing for various large banks to compliance audits

Reviewed files for compliance of the TRID, Dodd-Frank Act, CFBP, RESPA and TILA

Audited for compliance of ATR/QM for government compliance.

JP Morgan Chase, N.A.

Sr. Underwriter/REO Auditor/Default U/W/Mediation/Loan Integrity Analyst

Underwrote Construction–to- Perm, Jumbo, Stated Income, No Ration, No Income/No Asset loans

Reviewed and resolved quality assurance audits with in WaMu

Supervised offshore (WIPRP) project for all AUS approved loans improving quality and production time

Monitored and reviewed the added conditions for loans underwritten by WIPRO

Trained new underwriters as they came aboard



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