PROFESSIONAL SUMMARY

Consistent Director of Transportation possessing thorough

knowledge of federal, state and county laws and policies concerning school transportation operations, maintenance and safety. Detailed and energetic professional offering 29 years of hands-on experience making day-to-day decisions relative to provision of logistics transportation Services. Proficient in most popular software coupled with superb written and verbal communication skills. Very interested in AI technology as it is introduced to our everyday life. WORK HISTORY

Director of Transportation, 03/2020 - 06/2023

UPS, North California District

Feeder Manager, 08/2015 - 03/2020

UPS, Richmond, CA

Daly City - California, CA

94015

1-650-***-****

ad36ty@r.postjobfree.com

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SKILLS

JEROME YANG

Created and managed budget for transportation department to cover expenses related to equipment, maintenance, personnel and vehicles.

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• Planned, scheduled and assigned 750 driver routes and workloads. Investigated and reported accidents involving transportation vehicles and coordinated accident claims with law enforcement and public transportation bureaus.

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Developed and implemented initial and refresher safety training programs for department employees with focus on OSHA requirements.

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Hired and promoted 40+ personnel within transportation department to maintain adequate coverage and top talent.

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Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.

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Oversaw team of 200 drivers by reviewing performance to promote timely and efficient deliveries and operations.

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Observed staff to review compliance and safety to minimize losses due to violations or damage.

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Coordinated driver dispatch to accomplish daily delivery requirements.

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Prepared and updated employees' daily work schedules and resolved delivery problems.

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• Organized records of vehicles, schedules and completed orders. Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.

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• Logistics Management

• Contract Negotiation

• Shipping Coordination

• Transportation Technology

• Safety Compliance

• Freight Management

• Continuous Improvement

• Transportation Operations

• Fleet Management

• Process Improvement

• Staff Training

• Route Planning

CDL Driver Trainer, 11/2001 - 08/2015

UPS, South San Francisco, CA

Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.

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Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.

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Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.

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Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.

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Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.

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Interacted well with customers to build connections and nurture relationships.

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Implemented innovative programs to increase employee loyalty and reduce turnover.

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Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

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Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

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Trained and guided team members to maintain high productivity and performance metrics.

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• Assisted in recruiting, hiring and training of team members. Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

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Inspected vehicle before and after every trip and conducted minor repairs.

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• Operated with safety and skill to avoid accidents and delays. Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.

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Finalized daily logs on schedule to update internal records and uphold DOT requirements.

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Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.

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Contacted dispatch to report delivery incidents and determine best methods for resolution.

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Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

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Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

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Utilized GPS and other navigation tools to plan routes and stay on schedule.

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Maintained daily, legible DOT log book and submitted corresponding documents.

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EDUCATION

No Degree, Business Management, Expected in 06/2024 San Francisco State University - San Francisco, CA High School Diploma, 06/1991

Westmoor High School - Daly City, CA

CERTIFICATIONS

LANGUAGES

Chinese (Cantonese)

Limited Working

Dropped and hooked trailers and changed configuration of equipment.

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Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

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Obtained necessary permits and licenses to operate various commercial vehicles legally.

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Completed on-time deliveries by choosing best and most efficient routes.

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Determined quickest and safest routes for delivery by using effective planning and organizational skills.

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Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

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Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.

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• Certified Driver Trainer, UPS - 2005-present

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