Gianfranca ( Frankie ) Spataro

Costa Mesa, CA *2626

ad36t7@r.postjobfree.com

949-***-****

SUMMARY OF QUALIFICATIONS

Over +10 years of experience as IT Support Engineer, Technical Support Specialist.

Problem-solving abilities to assess end-user needs, quick response and resolution to complex issues and a team player with minimum supervision.

Exhibited by skill in working closely with non-technical end-user support in different departments of the company.

Work Experience

Senior IT Service Desk Analyst

MDxHealth - Irvine, CA

October 2019 to present

SUMMARY

The Senior IT Service Desk Analyst’s role is to ensure proper enterprise IT service desk operation to business application systems and network support so that end users can accomplish their daily business tasks. This includes actively resolving escalated end-user service desk requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

SECTION I: JOB QUALIFICATIONS

1. 7+ experience working technical knowledge of network, PC, and platform operating systems, including Windows, MacOS, Cisco Phone System, Symantec Endpoints and Encryption.

2. Extensive application support experience with Office 365, LIMS/LIS, CRM, Adobe and SharePoint

3. Working knowledge of a range of diagnostic utilities, including Service Manager, Remedy or ServiceNow.

4. Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.

5. Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory and VPN.

6. Strong knowledge of local area network administration.

7. Hands-on software and hardware troubleshooting experience.

8. Experience documenting and maintaining configuration and process information.

9. Good understanding of the organization’s goals and objectives.

10. Strong customer service orientation.

11. Proven analytical and problem-solving abilities.

12. Ability to effectively prioritize and execute tasks in a high-pressure environment.

13. Strong interpersonal and oral communication skills.

14. Adept at reading, writing, and interpreting technical documentation and procedure manuals.

15. Ability to conduct research into hardware and software issues and products as required.

16. Ability to present ideas and solutions in user-friendly language.

17. Highly self-motivated and directed and Keen attention to detail.

18. Skilled at working within a team-oriented, collaborative environment.

Manager

Skyworks Solutions - Irvine, CA

May 2010 to 2019

• Oversight management of OS PC images across all sites.

• Hardware inventory, hardware and software asset management

• Software solution analysis to ensure OS compatibility with WIN7

• Resourcefulness in determining suitable software to meet business requirements

• Troubleshooting specialist with highly specialized technical skills and experience

• Versatile expertise in ensuring user experience satisfaction

• Interpersonal skills and effective working relationship with senior management

• Judicious in setup of new hire approach and employee termination

• Keeping abreast of new technologies to improve administrative efficiency

• Meticulous details when ordering products and accessories

• Attain malware protection results through positive proactive solutions

• Systematically evaluate options for hardware decommissioning

• Challenging conventional wisdom to streamline and improve operational processes

• Development of cohesive solutions to benefit the IT organization

Accomplishments:

1. Windows 10 and windows 10 in place. Led the configuration, testing, and deployment of the new

Operating System.

2. Working with Page after Page for cost saving

3. Board Meeting Support. Coordinate all Executive Board Meetings and related conference calls

(such as the Quarterly Earnings Call) for the West Coast. This includes the meticulous preparation

and arrangement of resources to allow the Board to seamlessly focus on their issues without creating

distraction and confusion on behalf of ITs responsibilities - wireless connectivity, projection functionality.

Also, assists Facilities in the preparation of the room, prior to meetings to make the room presentable.

4. CEO Staff Meeting Support. Facilitate all CEO Staff Meetings from an IT perspective (setup/systems

testing/conference rooms /presentations staging for all senior staff)

5. Phishing. Developed all Phishing scenarios company-wide to raise awareness and increase

sensitivity towards malicious attempts to compromise the company’s security. In addition, responsible

for creating training material for users that have failed multiple phishing attempts.

6. Working with SHI( is a vendor) for create bundle for upgrade existing laptop from Windows 7 to 10

7. Working with CDW ( is a vendor)to create Skyworks portal ( cost saving and fast respond and delivery)

8. Lenovo. Manage the Lenovo relationship - defining the configuration of new laptops, and negotiating

the price for laptops and accessories.

IT Desktop Support Specialist

IInternational Rectifier - El Segundo, CA

September 2002 to April 2008

Monitor and solve day-to-day problem of computer systems operations (software and hardware) ensuring

continuous users' support and maximum efficiency and reliability of new systems within existing

infrastructure.

Formulate and implement systems maintenance for all systems in the United States sites.

Coordinate maintenance of computers systems, environment authorizations and account setups for

employees and contractors.

Integrate proprietary software and deploy standard and proprietary software and hardware upgrades

worldwide.

Ensure problem resolution for all desktop connected to the network across the U.S. as well as technical

issues related to VISION system (ERP) technical support and the AS400 operations.

Manage all data backups for desktops and sequences and backups to ensure multiple redundancies of

all data on multiple sites.

Handle software integration issues and troubleshooting as well as hardware failure analysis.

Install and configure network printers and other network devices.

Prioritize issues to ensure minimum downtime and maximum efficiency.

Closed tickets within the given time meeting and exceeding users' expectations.

Insure security suite software is always up to date on client's computers.

Recovered many hard drives after failure thus saving cost of external recovery company.

PC Specialist

INTERNATIONAL RECTIFIER, Borgaro T - Italy, TX

September 1987 to August 2002

Handled oversight monitoring and problem resolution of computer systems operations; handled issues

involving technical standard and proprietary software installation, systems troubleshooting, VISION

system technical support and AS400 operations.

Investigated and resolved computer software and hardware problems.

Assisted in determining efficiency, reliability and compatibility of software and hardware with existing

systems.

Identified computer operations requiring upgrades based upon performance statistics and systems

requirements and modification.

Trained new hires with a large volume of policy and procedures for accessing computer systems.

Education

College

Istituto Enrico Fermi in Cirie’

Italy

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