ID ISHANAY DEAN

ad36t1@r.postjobfree.com 215-***-**** Sharon Hill, PA 19079

PROFESSIONAL

SUMMARY

Meticulous Clinical Informatics Specialist adept at the development and implementation of information systems improvements demonstrated over 10 years of industry performance. Well-versed in driving patient care quality and optimizing workflow processes to foster efficiency. Experienced phlebotomist with over 10 years of experience in medical field. Excellent reputation for resolving problems and improving customer satisfaction. SKILLS Metrics analysis

Patient care delivery

Clinical process knowledge

Information system expertise

Quality assurance

Information systems

improvements

Microsoft Office

Project Management

Responsible

Interpersonal Communication

Analytical skills

Teambuilding

First Aid/CPR

Basic math

Leadership

Customer Service

Reading comprehension

Data management

WORK HISTORY Health Administration Contract Scanner Veterans 01/2020 - CURRENT Affairs Hospital - Philadelphia, PA

Ran quality metrics reports to maintain high standards of virtual care. Evaluated and optimized clinical software, applying established and end-user feedback.

Worked with product engineering team to define clinical requirements and assist with testing.

Analyzed electronic health records to identify areas for care improvement and cost reduction.

Applied medical subject matter knowledge to improve IT systems and functions.

Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Handled day-to-day running of Hims Department, ensuring high levels of productivity and progression.

Conducted research, gathered information from multiple sources and presented results.

Worked closely with subject matter experts to develop solutions and improvements for clinical systems.

Served as liaison between end-users and health IT team. Medical Records Clerk University of 09/2016 - 12/2016 Penn/Neurology - Philadelphia, PA

Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer. Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.

Medical Records Clerk Mercy Life - Philadelphia, PA 11/2015 - 07/2016 Living Independently for elders (Medical Records) Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.

Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.

Initiates the medical record by creating and processing the patient care record folder.

Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.

Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.

Delivers charts to assigned areas of the hospital by following established routing procedures.

Keeps health care providers informed by communicating availability or unavailability of the record.

Maintains quality results by following hospital standards. Mercy Life-Living Independently for elders 11/2015 - 07/2016 Answers telephone inquiries from patients and others; screens calls to determine nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments with practitioners; instructs patients as needed regarding administrative and/or logistical procedures. Obtains patient histories, and insurance approvals as appropriate; prepares and updates medical charts and associated records, and enters patient data into files and automated databases. Arranges for prescribed laboratory tests, specialist referrals, and/or diagnostic procedures; orders, and may transport, drugs and/or other prescribed patient care aids as directed; performs or assists in the performance of basic clinical and/or laboratory procedures, as appropriate to the activities of the unit.

Collects, verifies, records, and maintains data on clinical activity and/or research; prepares associated reports as required. Orders and maintains inventories of supplies, as required to support day-to-day unit clinical and administrative operations. Provides day-to-day staff support for the unit, to include preparing documents and reports, providing office services, scheduling and facilitating meetings and travel arrangements, and/or providing dictation or transcription services.

Obtains and verifies patient billing information, as appropriate to the activities of the unit; processes patient accounts, and maintains records.

Patient Services Representative Internal Medicine 03/2014 - 07/2015 Associates, LLC - Philadelphia, PA

Answering multi-line telephone assisting patients or forwarding to correct department, scheduling appointments via computerized scheduling system, providing exemplary customer service; greeting patients and checking in and out of medical appointments, registering patients by verifying patient demographics to ensure information up to date and accurate.

Collecting payments from patients, Addressing patients, complaints, resolving patient issues, applying payments and adjustments to patient accounts as needed.

Entering confidential personal health information into computerized system with high rate of accuracy, complying with all applicable federal and local laws ensuring patient privacy.

Organizing and maintaining patient charts, working along physicians to ensure patients checked in and out efficiently. Took copayments and compiled daily financial records. Reviewed daily care slips for doctors.

Generated monthly statements to check outstanding balances. Assisted patients in filling out check-in and payment paperwork. Explained plans for treatment and payment options. Used CPRS to schedule appointments.

Patient Escort Renaissance Healthcare and Rehab - 09/2013 - 01/2014 Philadelphia, PA

Transport patients to and from clinical, ancillary and support areas via wheelchair, stretcher or van service as requested to include transport of patients with oxygen tanks, intravenous pumps, drips and special equipment.

Ensure patient is properly identified prior to transport. Assist clinical personnel in transferring patients to and from beds, wheelchairs or stretcher as requested.

Assist people in and out of vehicles and escort or transport them to and from various areas in facility.

Collect specimens, orders, requisitions and equipment and deliver items to appropriate destinations.

Perform a variety of activities related to the transportation of patients, specimens and equipment.

Greet and assist patients and visitors at hospital and clinics as directed.

Nursing Assistant Liberty Resources, Inc - 05/2009 - 06/2013 Philadelphia, PA

Perform routine tasks under the supervision of registered nurses. Take patient's temperate, pulse, and respiration rate. Take blood pressure and determine if range is abnormal. Prepare and serve meals.

Performs direct care duties, including bathing, feeding, dressing, and ambulating.

Take patient on walks.

Deliver them to operating rooms.

Provide skin care.

Observe patients' physical, mental, and emotional conditions. Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff.

Patient Transporter/Part Time Pool Mercy Fitzgerald 06/2006 - 04/2009 Hospital - Darby, PA

Transport patients in a hospital setting via wheelchair or stretcher to assure patient comfort.

Fast-track emergency room patients enabling physicians to treat emergencies as quickly as possible.

Transport patients to radiological and other procedures. Administer oxygen to patients.

Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts. Reported any unusual or urgent circumstances in patients' condition or environment immediately to Phlebotomy .

Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection. Identified malfunctioning ambulatory equipment to report to appropriate department for repair or replacement.

Analyzed patients' medical conditions to identify proper mode of transport.

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Warmly greeted patients and visitors and made each feel welcome. EDUCATION Smile Systems School of Dental Assisting, Ridley Park, Rockledge, PA Nursing

Pathways, Philadelphia, PA 07/2017

Phlebotomist: Licensed Phlebotomist

Academy Park High School, Sharon Hill, PA 06/1998

High School Diploma

COMPUTER

SYTEMS

Proficient in Doc Management

Proficient in Vista Imaging/Vista Capture

Proficient with Microsoft Word and Excel

Proficient in CPRS

Thorough understanding of social media and social media analytics Knowledge Medical Terminology

Skilled in website troubleshooting

Proficient in Adobe

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