EXPERIENCE

Staples – Account Manager

**/**** – *1/2023

Understand business needs to e!ectively

manage sales "ow for 200 business

accounts

Make 50-100 outbound dials a day to

Staples Advantage customers

Analyze purchasing trends to uncover

opportunities for business growth

E!ectively manage sales pipeline of 100-

300 open opportunities, present

competitive strategies and set clear

expectations for moving business forward

Collaborate with department specialists to

strategize the best solution for the

customer’s business

Hilton Grand Vacations – Elite

Specialist

03/2020 – 08/2021

Specialized in assisting our top tier

members with their Elite, Elite Plus, Elite

Premier, Hilton Club New York and

Westgate timeshare accounts

Take inbound calls from our 300,000 club

owners to assist with management of their

club account and book timeshare

reservations at over 70 Hilton Grand

Vacations properties

Assist with information and take payments

for club account maintenance fees and

property mortgages

Contact multiple departments to resolve

challenges with member accounts

Hilton Grand Vacations – Night

Auditor

04/2018 – 02/2019

Reconcile discrepancies between major

accounts within the hotel to ensure all

balances are correct

Post the nightly rate room and tax to all

guest folios

Take on all overnight management

responsibilities for extended periods of

time

Research information for spreadsheets to

forecast occupancy and performance for

multiple hotel outlets

Compile and organize all paperwork from

the daily operations into a clear and

concise packet for the accounting

department

Train and supervise new and cross-trained

employees on the daily proceedings and

responsibilities of the overnight shi#

Marriott Vacation Club – Intern

04/2014 – 12/2014

Exposure to all 10 departments at the call

center and organizational interaction

Monitored 20 newly-hired sales

representatives in the Outbound Sales

department for compliance with company

policy and learned pitch strategies

Completed an internship to reduce turnover

in the Outbound Department overseen by

HR director Lynda Craig

EDUCATION

University of Central Florida

8/ 2012 – 5/2016

Bachelor of Science Degree in Hospitality

Management.

Relevant Courses - Tourism Management;

Hospitality Industry Managerial

Accounting; Theme Park and Attractions

Management; Risk Management; Guest

Services Management

Academic Experience - Prepared a section

of the Marketing Plan for the I-Drive 360

Attraction for Hospitality Marketing

course (Instructor Gary Swanson)

concerned with the target markets and the

Five-Year Plan for the Orlando Eye

SAGE

WALTERS

Skilled and motivated professional

candidate with experience in sales,

accounting operations, and guest

services administration. Trained

in pipeline management, account

balancing, marketing, and service

recovery. Continuous leader in

positive guest survey feedback.

ad36sz@r.postjobfree.com

689-***-****

616 Doheny Way

Casselberry, Florida 32707

SKILL SET

Project positive and approachable

demeanor.

Motivate myself and others to

excel in their roles.

Set the right expectations for my

industry partners to ensure

success.

Experience in positions that

require extreme time-

management skills and

organization.

Be a role model for my team and

shout out success in the industry.

Collaborate with internal partners

to provide full solutions.

Implement technical content to

improve operational e%ciency.

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