Nick LamlamayI***** Josey Ln #***-***IFarmers Branch. TX 75234

Email: ad36rn@r.postjobfree.com • PreferTexting:972-***-****

Professional Summary Skills:

•Desktop Support

•Operating Systems

•Microsoft Windows

•Network Support

•Help Desk

Professional Experience

Mary Kay Inc. (March 2016 to Jan 2024) Desktop Support

•Maintain. analyze, troubleshoot, and repair computer systems, hardware. and computer peripherals.

•Diagnose, troubleshoot, replace PC/laptop hardware internal components (motherboard, hard drives, RAM,

CPU).

•Troubleshoot PC software (Windows blue-screen, Outlook., connect network printers) as well.

•Imaging and computer deployment for new employee., Install/Move/Add/Change.

•Monitor of assigned service calls and Appropriate follow up activities.

•Escalate problems and issues to a higher level of support If unable to resolve.

Lockheed Martin Missiles &Fire Control (April 2008 to March 2016)

Desktop Support (Contractor)

•Installed, configured, tested, maintained, monitored, and troubleshoot end user workstations and related hardware and software to deliver required desktop service levels.

•Performed on-site analysis, diagnosis, and resolution of complex desktop problems for executives and end-

users.

•Recommended and Implemented Corrective solutions, including off-site repair for users as needed.

•Received and responded to incoming tickets and/or call regarding desktop problems.

•Provided analysis of network configuration and related documentation. Maintain system for network.

• Maintained an Inventory of all monitors, keyboards, hard drives, moderns, network card, and other components and equipment.

•Responsible for On-site services.

•Tested and troubleshot including Installation of workstation, and telecommunications, and performed repairs.

•Provided Support for end-users an all LAN-based application as well as troubleshoots hardware/software, building and break fixed &PC Image.

Citi Group (March 2007 to March 2008)

Desktop Support (Contractor)

•Maintained, tested, troubleshoot. and repaired desktop/laptop/printer, including Installs Hardware/software, and

telecommunications, upgrades and troubleshooting & PCs. building and break fixed & PC Image.

•Managed help desk ticket system by receiving and resolving user Issues by interacting with users, identified and

resolved problems. escalated unresolved trouble ticket as appropriate, and tracked issues.

• Provided basic IT training for new users &setup conference room schedules and prepares rooms for

presentations.

•Participated In technology projects as needed & performs other duties as assigned.

IBM (January 2006 to February 2007) Technical Support (Contractor)

•Hardware and application Installation and troubleshooting.

•Support windows 2000 and XP MS office for user at all levels.

•PC Deployment, migration, and upgrades.

•Reimaged computers using Ghost Imaging software.

•Maintained all PCs, Dell Desktop Laptop, HP printers and equipment interfaces to the network.

Cooper & Scully, PC (January 2001 to March 2005) Desktop/Help Desk Support

•Supported and maintained 250 desktop PCs in a Novell and Microsoft Client/Server environment.

•Installed, configured, and troubleshoot alt PC hardware/Software including printers, laptops, desktops, switches, and routers.

•Installed, configured, and troubleshoot Windows 2000/XP operating systems and other third-party applications.

•Maintained the resolution of helpdesk tickets, performance and monitor system.

•Maintained daily, weekly, and monthly system backups

•Supported Windows 2000 & XP, MS Office Suite, and Outlook

•Responsible for video conferencing; setup in conference rooms and hotels.

•Advised and trained users about applications and systems functionality.

•Responded to customers' needs by direct communications.

APW (June 1999 to January 2001) Technical & Desktop/Help Desk Support

•Supported and maintained the local area network, PC, printers, monitors, server, switches, and routers.

•Installed, configured, and troubleshoot software/hardware.

•Supported Microsoft Windows 95/98/NT 4.0 server/workstation and Novell 4.1and 5.0.

•Provided day-to-day help desk issues via incoming phone calls, email, and face-to-face interaction.

Bickel & Brewer, LLP (January 1996 to April 1999) Desktop/Help Desk Support

•Supported the internal system including Dos 6.20, Windows3. 11, Windows95/98, NT 4.0 server and workstation for 250 plus users local and remote.

•Installed, troubleshoot, and repaired of microcomputer hardware and peripheral, such as monitors, keyboards, printers, Disk drives, PC, and scanners.

•Provided training and phone support for multiple users at both local and remote sites.

•Conducted training on legal software applications.

EDUCATION:

Mountain View College, Dallas, TX

•Completed 32 Credit hours In Electronic Technology

•Attained Novell Certification Service & Support

Languages:

English & Lao - Intermediate

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