Post Job Free

Resume

Sign in

Project Manager Customer Relations

Location:
Nashville, TN
Posted:
March 07, 2024

Contact this candidate

Resume:

DM Diamond Murphy

Columbus, OH ***** 614-***-**** ad36ra@r.postjobfree.com

PROFESSIONAL

SUMMARY

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 12+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level project manger position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

SKILLS Work Flow Planning

Project Management

Productivity Improvement

Resource Allocation

Strategic Planning

Project Tracking

Schedule Management

Cost Control

Project Planning

Vendor Sourcing

Risk Management

Coaching and Mentoring

Budget Preparation

Roofing

Residential Construction

Staff Management

Customer Relations Specialist

Customer Relations

Project Scope Analysis

Cost Reduction and Containment

Conflict Management

Project Scheduling

Forecasting

Team Bonding

Expense Reports

Critical Thinking

Time Management

Adaptability

WORK HISTORY PROJECT MANGER 04/2021 to CURRENT

Palmetto Roofing LLC Worthington, OH

Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs. Established effective communication among team members for enhanced collaboration and successful project completion.

Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results. Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution. Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources. Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects. Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Achieved project deadlines by coordinating with contractors to manage performance.

Identified plans and resources required to meet project goals and objectives.

Developed and implemented strategic project plans to meet business objectives.

Negotiated and managed third-party contracts related to project deliverables.

Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

SALES MANAGER 08/2013 to 03/2021

Clean Line Roofing & Restoration LLC Polaris, Ohio Increased sales revenue by developing and implementing effective sales strategies.

Built long-lasting client relationships through excellent customer service and consistent followups.

Led a successful sales team by providing motivational coaching and performance-based incentives.

Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.

Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Handled customer relations issues, enabling quick resolution, and client satisfaction.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Managed accounts to retain existing relationships and grow share of business.

Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

PROJECT SUPERVISOR 06/2010 to 03/2013

Williams Roofing & Construction Columbus, OH

Enhanced project efficiency by streamlining processes and implementing time-saving strategies.

Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.

Improved team collaboration with regular meetings, clear communication, and shared goals.

Reduced project costs by proactively identifying potential risks and implementing cost-effective solutions.

Consistently met or exceeded project deadlines through effective time management and prioritization.

Ensured high-quality deliverables by implementing quality control measures throughout the project lifecycle.

Delivered completed projects on time by prioritizing multiple tasks. Maintained high safety standards by following policies, procedures and protocols outlined by company, OSHA and EPA.

Monitored timelines and flagged potential issues to be addressed. Saved time by spearheading special projects through effective emergency resolution.

Communicated deadline updates, outlined action items and offered targeted solutions to team members.

EDUCATION High School Diploma

John F Kennedy High School, Cleveland, OH



Contact this candidate