M I C H E L L E G I V E N S

678-***-****

ad36qy@r.postjobfree.com

Powder Springs, GA 30127-2551

PROFESSIONAL SUMMARY

Attentive Receptionist with high energy, great customer service skills and clerical prowess. Enhances guest relations and office reputation through unparalleled professionalism and prompt customer assistance. Expert in word processing, file management and spreadsheet tracking.

WORK HISTORY

Receptionist, Smyrna Animal, May 2022 Current, Smyrna, GA Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.

Used clerical abilities to support needs of office staff and administrative team members. Greeted guests promptly and consistently set professional tone with friendly assistance. Cultivated warm and welcoming atmosphere consistent with brand values. Served as first point of contact for new and returning visitors. Operated POS system, processed transactions and issued receipts. Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

Followed established procedures to protect sensitive and confidential information from unauthorized release.

Accepted incoming mail and routed to appropriate staff. Updated and managed digital and physical office records. Advised clients and personnel of significant changes in policies or services. Veterinary Receptionist, Fair Oaks Veterinary Clinic, Jun 2016 May 2022, Austell, GA Handled all face-to-face guest interactions and telephone calls for busy veterinary practice. Supported efficient hospital maintenance such as removing animal waste to keep facility neat and clean.

Managed medical records, charts and reports for pets and farm animals. Maintained clean and neat reception area for benefit of clients and animals. Helped clients understand payment structures, veterinary practices and animal care standards. Recommended products to customers and helped each make selections based on animals' needs and individuals' financial capabilities.

Coordinated office schedules, including setting appointments and reaching out to clients about upcoming visits.

Educated clients on general animal husbandry and non-medical pet care such as heartworm prevention and housebreaking.

EDUCATION

General

M

Campbell High School Smyrna, GA

SKILLS

Clerical support Multi-line telephone operation

Information protection Greet visitors

Answer telephone calls Manage files