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Heavy Equipment Customer Service

Location:
Johnson Creek, WI
Salary:
Negotiable
Posted:
March 07, 2024

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Resume:

Frank Eveland

Damage Appraiser

920-***-****

ad36pm@r.postjobfree.com

Johnson Creek, WI 53038

Summary

Obtain a position with a reputable organization to help enhance department profitability while maintaining strong Customer Service.

Work experience

Auto Physical Damage Appraiser

Wisconsin Mutual Insurance - Madison, WI June 2021 to Present

Investigate complaints and follows through to satisfactory conclusion.

Supervise, audit and/or handle Truck and Heavy Equipment damage appraisals and adjustments or claim files involving Truck and Heavy Equipment material damage losses.

Evaluate losses and prepare or audit a damage appraisal, estimating the repairs needed.

Appraise items such as labor costs, actual cash value, calculations, parts and repairs prices, etc.

Review, monitor, audit, and control the estimates, expenses, and services of independent appraisers and direct repair facilities

Negotiate salvage and/or work with contracted salvage vendors

Obtain and maintain state adjuster/appraiser licenses as required

Manage, monitor, and negotiate Heavy Equipment Towing and Recovery operations and the cost.

Damage Appraiser

PDA Appraisers - Madison, WI September 2019 to May 2021

Investigate complaints and follows through to satisfactory conclusion

Supervise, audit and/or handle Truck and Heavy Equipment damage appraisals and adjustments, or claim files involving Truck and Heavy Equipment material damage losses

Evaluate losses and prepare or audit a damage appraisal, estimating the repairs needed

Appraise items such as labor costs, actual cash value, calculations, parts and repairs prices, etc.

Review, monitor, audit, and control the estimates, expenses, and services of independent appraisers and direct repair facilities

Negotiate salvage and/or work with contracted salvage vendors

Obtain and maintain state adjuster/appraiser licenses as required

Manage, monitor, and negotiate Heavy Equipment Towing and Recovery operations and the cost.

Assistant Body Shop Manager

Russ Darrow Collision Center - Madison, W IOctober 2018 to September 2019

Responsible for day to day operations of the body shop. We have 5 DRP insurance companies.

Body Shop Manager

Schulz Automotive February 2015 to October 2018

Responsible for Body Shop operations. Accounts receivables, Accounts payables and daily operations etc. American Family DRP Tier 1 Body shop.

Schulz Automotive February 2017 to August 2017

Managed Lumber yard, made delivery's, made specialty cuts etc.

Service Advisor

Metro Kia of Madison October 2013 to February 2015Add description

Store Supervisor/Supply Chain Manager

Cardinal Glass - Mazomanie, WI November 2011 to October 2013

Maintenance

Service Manager

Beaver Dam Ford September 2011 to November 2011Add description

Fixed Operations Director

Kayser Chrysler Center Inc - Madison, WI November 2005 to February 2011

Personally responsible for 15 employees. Responsible for all sales marketing, advertising budget, financial analysis and expense management.

Service Manager

Zimbrick Hyundai - Madison, WI November 1999 to November 2005

Responsible for more than 40 retail customer's per day. My primary duties were to schedule appointments with the customer for there basic automotive needs and then once in my facility recommend and sell them needed additional services.

Education

A.S. in Business Management & Marketing

Concordia University - Madison, WI1997 to 1999

Add degreeAdd field of studyWisconsin Heights High School - Mazomanie, WI1986 to 1990



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