Charlie Schmidt

Woodside, CA *****

650-***-****

Email: ad36p9@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/charlieschmidt1

PROFESSIONAL SUMMARY

Over 20 years of experience specializing in roles such as Program Manager, Project Manager, Scrum Master, Release Manager, Deployment Manager, Delivery Manager, Implementation Manager, Client Engagement Manager… with extensive experience in operational responsibilities ranging from pre-sales support to application deployment. Worked in a variety of industries: (Bio-Pharma, Brokerage, Banking, Insurance, Local, State and Federal Government, Computer Hardware & Application Software development, Data Transformations and Migrations...)

I get things done.

Managed international development teams and acted as liaison to end clients.

Comfortable leading global initiatives and providing program status to C-Level business partners.

Developed the Release Management process for Gilead Quality Management System.

Introduced Agile/Scrum development methodology to Genentech groups.

Established and managed Program Management Offices for several organizations.

Scrum Master for the Salesforce teams responsible for Twitter and Facebook integration.

Designed and implemented the use of Schwab regulatory archive data for external customer utilization.

Seamlessly replaced the NetApp global CRM system from Siebel to Salesforce.

Successfully implemented international programs and launched global products.

Extensive experience with corporate mergers / acquisitions (M&A) and divestitures.

Thorough knowledge of software development life cycles and management best practices. Highly flexible in adapting program strategies and project plans to meet changing business needs.

Manage vendor relationships and develop effective and efficient business practices that produce desired results with expected contractual obligations (Timeframes, cost, functionality…)

Recognized by Imaging Magazine as an expert in workflow design. (Best of Year award winner)

EXPERIENCE

Navvisa – Woodside, CA Jul 2023 – Present

Advisory Board Member (Part Time)

Project Management Advisor working to establish program and project management office (PMO) and organize project planning to keep key projects on track.

Wade Institute of Technology – Palo Alto, CA Sept 2022 – Present

Engineering Program Management Lecturer (Part Time)

Provide graduate engineering students with an understanding of how to plan and efficiently manage projects.

Enhance the education of under-represented students of African descent in STEM disciplines.

Develop curriculum, course materials, and provide instruction.

A significant portion of curriculum is devoted to Agile, Scrum, Kanban, SAFe, Scrum @ Scale.

Instruction in Smartsheets, JIRA, Asana, MS Project and other project management tools.

Informatica – Redwood City, CA Aug 2019 – Feb 2023

Senior Program Manager

Implement Agile methodology (SAFe) across multiple cloud development teams.

Manage Development, QA, UI/UX and Data Security teams in different geographic areas. Platforms include: Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI).

Establish and manage Program Management Office (PMO).

Train teams on how to use JIRA / Confluence and Smartsheets.

Coordinated and moderated corporate-wide technical knowledge sharing seminars.

Rapid deployment of Web Application Firewall (WAF).

SAP National Security Services (NS2) – Oak Ridge, TN Jun 2018 – Mar 2019

Program Manager (Contract)

Manage the consolidation of two nuclear weapons processing sites to operate under a single SAP SuccessFactors Learning Management System (LMS) using ServiceNow.

Consolidate and deploy a full suite of (SAP) SuccessFactors modules (Employee Central, Recruiting, Onboarding, Compensation, Performance Management, Goals Management, Succession Planning, LMS) across multiple sites.

Lam Research – Fremont, CA Sep 2017 – Apr 2018

Project Manager (Contract)

Using Agile/Scrum methodologies, managed application development for SAP security systems. Implementation of new audit requirements to meet customer data access issues.

Program Manager for the replacement of a Learning Management System with a SuccessFactors Talent Management Suite. Managed Deloitte engagement for the Business Requirements discovery and analysis.

Genentech – South San Francisco, CA Mar 2017 – May 2017

Project Manager (Contract)

Manage initiative for establishing a framework to leverage technologies in Clinical Trials data management.

Genentech – South San Francisco, CA Sep 2015 – Dec 2016

Program Manager / Scrum Master / Project Manager / Release Manager (Contract)

Software development project manager for the Bioinformatics division. Managed developers around the globe to design, develop and deliver new software platforms following FDA guidelines. Led re-branding of department.

Developed roadmaps and coordinated development activities for multiple GxP systems, (Quality Assurance) balancing the priorities for competing stakeholders.

Gilead Sciences – Foster City, CA Oct 2014 – Apr 2015

Project Manager / Release Manager (Contract)

Managed a development team tasked with implementation and operation of the validated TrackWise Platform (Technical Change Management, Discrepancy Management, CAPA, Regulatory Compliance Audit, Environmental Monitoring, Deviations)

Release Manager in charge of developing the scope of quarterly releases.

Genentech – South San Francisco, CA Dec 2013 – Oct 2014

Scrum Master (Contract)

Project Manager in charge of introducing the Agile/SCRUM development methodology to Genentech. (JIRA) Activities included training development staff and business stakeholders.

Scrum Master for the TrackWise Optimization project. Technical Change Management, Audit, Discrepancy Management, CAPA)

Charles Schwab - San Francisco, CA Oct 2012 – Mar 2013

Project Manager (Contract)

Program Manager for the migration of tax related print jobs to 3rd party in multiple locations.

Project Manager for the design and development of a print collateral management system.

Timba Software / Altimetrik - San Francisco CA Oct 2011 – Oct 2012

Client Engagement Manager

Created, managed and staffed the Project Management Office. (PMO)

Pre-Sales and Post-sales support. Negotiated: Contracts, Professional Service Agreements, Statements of Work, Non-disclosure agreements.

Lead team in Uruguay with the development and maintenance of the Salesforce (SFDC) Social Media (Twitter and Facebook) CRM applications. Primary contact for Salesforce management teams for the development of mobile applications.

NetApp - Sunnyvale CA Mar 2011 – Aug 2011

Project Manager / Deployment Manager (Contract)

Scrum Master for SAFe deployment of Salesforce.com for the global NetApp sales teams, distributor and channel partners, supporting front-end sales processes of leads, opportunity, account management.

Responsible for the analysis, definition, planning, and execution (Go Live) of the IT Deployment for the Salesforce.com rollout, and integration into the greater IT eco system.

Genentech - San Francisco, CA Feb 2010 – Mar 2011

Project Manager / Deployment Manager / Release Manager (Contract)

Primary responsibilities included planning and leading software deployments of enterprise systems in a multi-tiered worldwide environment.

Ensured all deployments follow established processes to ensure quality, repeatability, efficiency and GMP/SOX compliance so customers are minimally impacted by changes in production. (Validated and Qualified)

Responsible for setting achievable deployment milestones, identifying and communicating scheduling conflicts, and determining alternative solutions through strong strategic relationships. (JIRA, SmartSheets…)

Barclays Global Investors / BlackRock - San Francisco, CA Sep 2009 – Jan 2010

Project Manager (Contract)

Project manager for Data Services division of iShares. Managed front-door process for all initiatives requiring data warehouse information. Coordinated development efforts of teams in US, London and Singapore.

Managed data transition for the Blackrock acquisition.

Charles Schwab & Co. Inc - San Francisco, CA Jan 2000 – Jan 2009

Senior Manager (2006 – 2009)

Program Manager for the Advanced Portfolio Accounting Technology group. This included the help desk, account conversion, development infrastructure and 24 X 7 production support teams, consisting of software developers, systems administrators, as well as business & systems analysts and project managers.

Developed and implemented a problem reporting and tracking system to effectively prioritize issues impacting users and system functionality. Generated and presented productivity reports to executive management utilizing the metrics gathered from this custom application.

Led the conversion of the entire portfolio accounting data for over 5 million accounts as well as the integration of accounts collected through corporate acquisitions. Award winner for the seamless integration and then subsequent sale of all accounts from U.S.Trust.

Member of the steering committee that coordinated all work efforts and set priorities for Schwab Operations group.

Program Manager / Senior Business Analyst / Project Manager (2000 – 2006)

In charge of strategic planning for the electronic archiving of all regulatory documents (SOX, FDIC, SEC). Liaison between business units and Schwab technical services. Primary contact for US Trust print and archive related issues. Project Manager for multiple eArchive and High Volume Print related projects.

Influenced executive management to utilize data available in the regulatory archive for external customer consumption. Developed and implemented eConfirms and eStatements.

Developed and managed the front-door process for all work required of the eArchive team. Reviewed all projects submitted for Schwab Technology Overview and provided sizing estimates for all High-Volume Print and eArchive related initiatives.

Project Manager for the sale and transition of the Brisbane print facility from Schwab to Pitney-Bowes. This included contract negotiations, data processing and print equipment transfer, phone systems, facilities, assets… Won an Excellence in Service award for my leadership in this cost savings effort.

EDUCATION / CERTIFICATIONS / ASSOCIATIONS

Bachelors - University of California San Diego, Management Science.

Professional Scrum Master (PSM)

Certified Scrum Master (CSM)

Certified Document Imaging Architect (CDIA)

AIIM – Association for Information and Image Management

Two-time World Champion Ultimate Frisbee player

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