Amy Wallace

Benbrook, TX *****

ad36oi@r.postjobfree.com

817-***-****

Summary

Demonstrating the ability to interact in a positive, respectful manner. Establish and maintain cooperative working relationships.The ability to display excellent customer service to meet the needs and expectations of both internal and external customers.Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. The ability to effectively organize, prioritize, multi-task and manage time.Demonstrate accuracy and productivity in a changing environment with constant interruptions.The ability to analyze information, problems, issues, situations and procedures to develop effective solutions.As well as the ability to exercise strict confidentiality in all matters. Work Experience

Remote Sales Agent

Used Conex

Sales agent for Storage containers, email, chat, invoice, quotes, customer satisfaction. Current 2023

Center Director

Park Vista Children's Academy - Fort Worth, TX

September 2021 to August 2023

Managing daily operations of Licensed Preschool, Child care Facility Collections, Recruiting and Managing daily operations, staff, families and children. Working respectively with the State of Texas.Child care Licensing, Health Dept.and Fire Department. Administration/ Maintaining all files pertaining to children's enrollment and employees Remote Salesforce Customer Service and Collections Department/ Program Director Urban Air Adventure Park - Fort Worth, TX

November 2020 to September 2021

Ensure team members have adequate knowledge of services and are equipped to address customer needs effectively.Develop and maintain positive working relationships with staff and clients.Handle escalated calls, resolving more complex customer issues in a timely and effective manner. Assist in preparing reports and analytics for performance management.

Director for the After School Program "Learn & Fly" Working with Children, Administration, Recruiting Schools/Families and Commercial Properties, Leadership as well as building relationships with Schools/Properties and families. Director/ Corporate Executive Assistant to the CEO/ Remote duties for all properties Stepping Stones Children's Academy - North Las Vegas, NV January 2016 to November 2020 (Worked since 2001- 2013 as needed) Managing daily operations of Licensed preschool, child care facility Administration, Collections,Payroll, Maintaining all files pertaining to children's enrollment and employees

Working respectively with the State of Texas.Child care Licensing, Health Dept.and Fire Department. Maintaining all files pertaining to children's enrollment and employees. Recruiting families and staff, and schools Implement strategies to improve productivity and sales performance.Monitor and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Executive Catering Administrator/Remote

Magleby's - Springville, UT

February 2013 to January 2016

Hybrid/Administration/Payroll/Collections

Call Center, Incoming/outgoing calls

Coordinate events

Recruit business/Events/Contracts for Catering/Companies. Child Care Director/ Human Resource/ Payroll

Kids Korner Learn and Play Center - Las Vegas, NV

March 2011 to February 2013

Managing daily operations of Licensed preschool, child care facility Customer Service, Administration, Collections,Payroll, Maintaining all files pertaining to children's enrollment and employees

Working respectively with the State of Texas.Child care Licensing, Health Dept.and Fire Department. Maintaining all files pertaining to children's enrollment and employees. Recruiting families, schools and Homeless Shelters

Executive Administration Director

Lone Mountain Creative Learning Center - Las Vegas, NV June 2009 to March 2011

Managing daily operations of Licensed preschool, child care facility Customer Relations,Administration, Collections,Payroll, Maintaining all files pertaining to children's enrollment and employees

Working respectively with the State of Texas.Child care Licensing, Health Dept.and Fire Department. Maintaining all files pertaining to children's enrollment and employees. Recruiting

.Assistant Hotel Manager

Rio Hotel and Casino

November 2007 to May 2009

Day to Day Operations

Conduct daily Hotel Operations meetings

Marketing

Scheduling staff/Cash assistance/Reports

Customer Complaints, Reservation Call Center, Customer Service, Team Leader. Assistant Hotel Manager

Green Valley Ranch Hotel

2004 to 2007

Day to Day Operations

Conduct daily Hotel Operations meetings

Oversee other Departments

Recruiting

Scheduling staff/Cash assistance/Reports,Inbound/Outbound Calls Marketing

Customer Complaints

Education- High School Diploma 1994- Eldorado High School Certifications: CDA, Texas CC Certification, Texas DL, RBD Professional/Personal References

Jay Thomas- CEO 800-***-****

Alexis Moran- Corporate Administrator 940-***-**** Brooke Navier- 719-***-****

Skills

Guest Services Management

Remote/ Work from Home

Payroll

Event Planning

Call Center

Hotel Management

Childcare Director

Guest Relations

Budgeting

Supervising

Profit & Loss

Operations Management

Customer Service

Administrative

Office Management

Program Management

Time Management

Microsoft Outlook

Salesforce

Conflict management

Microsoft Office

Continued Skills

Customer support

Typing

Project management

Marketing

Property management

Recruiting

Fundraising

Accounts receivable and payable

Performance management

Sales

Accounting

Computer skills

Bookkeeping

Google Docs

Training & development

Restaurant experience

Kitchen experience

Management

Interviewing

Negotiation

Hotel experience

Leadership

Windows

Contact this candidate