Customer Service
Resume:
Amy Wallace
Benbrook, TX *****
*****.*********@*****.***
Summary
Demonstrating the ability to interact in a positive, respectful manner. Establish and maintain cooperative working relationships.The ability to display excellent customer service to meet the needs and expectations of both internal and external customers.Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. The ability to effectively organize, prioritize, multi-task and manage time.Demonstrate accuracy and productivity in a changing environment with constant interruptions.The ability to analyze information, problems, issues, situations and procedures to develop effective solutions.As well as the ability to exercise strict confidentiality in all matters. Work Experience
Remote Sales Agent
Used Conex
Sales agent for Storage containers, email, chat, invoice, quotes, customer satisfaction. Current 2023
Center Director
Park Vista Children's Academy - Fort Worth, TX
September 2021 to August 2023
Managing daily operations of Licensed Preschool, Child care Facility Collections, Recruiting and Managing daily operations, staff, families and children. Working respectively with the State of Texas.Child care Licensing, Health Dept.and Fire Department. Administration/ Maintaining all files pertaining to children's enrollment and employees Remote Salesforce Customer Service and Collections Department/ Program Director Urban Air Adventure Park - Fort Worth, TX
November 2020 to September 2021
Ensure team members have adequate knowledge of services and are equipped to address customer needs effectively.Develop and maintain positive working relationships with staff and clients.Handle escalated calls, resolving more complex customer issues in a timely and effective manner. Assist in preparing reports and analytics for performance management.
Director for the After School Program "Learn & Fly" Working with Children, Administration, Recruiting Schools/Families and Commercial Properties, Leadership as well as building relationships with Schools/Properties and families. Director/ Corporate Executive Assistant to the CEO/ Remote duties for all properties Stepping Stones Children's Academy - North Las Vegas, NV January 2016 to November 2020 (Worked since 2001- 2013 as needed) Managing daily operations of Licensed preschool, child care facility Administration, Collections,Payroll, Maintaining all files pertaining to children's enrollment and employees
Working respectively with the State of Texas.Child care Licensing, Health Dept.and Fire Department. Maintaining all files pertaining to children's enrollment and employees. Recruiting families and staff, and schools Implement strategies to improve productivity and sales performance.Monitor and evaluate agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Executive Catering Administrator/Remote
Magleby's - Springville, UT
February 2013 to January 2016
Hybrid/Administration/Payroll/Collections
Call Center, Incoming/outgoing calls
Coordinate events
Recruit business/Events/Contracts for Catering/Companies. Child Care Director/ Human Resource/ Payroll
Kids Korner Learn and Play Center - Las Vegas, NV
March 2011 to February 2013
Managing daily operations of Licensed preschool, child care facility Customer Service, Administration, Collections,Payroll, Maintaining all files pertaining to children's enrollment and employees
Working respectively with the State of Texas.Child care Licensing, Health Dept.and Fire Department. Maintaining all files pertaining to children's enrollment and employees. Recruiting families, schools and Homeless Shelters
Executive Administration Director
Lone Mountain Creative Learning Center - Las Vegas, NV June 2009 to March 2011
Managing daily operations of Licensed preschool, child care facility Customer Relations,Administration, Collections,Payroll, Maintaining all files pertaining to children's enrollment and employees
Working respectively with the State of Texas.Child care Licensing, Health Dept.and Fire Department. Maintaining all files pertaining to children's enrollment and employees. Recruiting
.Assistant Hotel Manager
Rio Hotel and Casino
November 2007 to May 2009
Day to Day Operations
Conduct daily Hotel Operations meetings
Marketing
Scheduling staff/Cash assistance/Reports
Customer Complaints, Reservation Call Center, Customer Service, Team Leader. Assistant Hotel Manager
Green Valley Ranch Hotel
2004 to 2007
Day to Day Operations
Conduct daily Hotel Operations meetings
Oversee other Departments
Recruiting
Scheduling staff/Cash assistance/Reports,Inbound/Outbound Calls Marketing
Customer Complaints
Education- High School Diploma 1994- Eldorado High School Certifications: CDA, Texas CC Certification, Texas DL, RBD Professional/Personal References
Jay Thomas- CEO 800-***-****
Alexis Moran- Corporate Administrator 940-***-**** Brooke Navier- 719-***-****
Skills
Guest Services Management
Remote/ Work from Home
Payroll
Event Planning
Call Center
Hotel Management
Childcare Director
Guest Relations
Budgeting
Supervising
Profit & Loss
Operations Management
Customer Service
Administrative
Office Management
Program Management
Time Management
Microsoft Outlook
Salesforce
Conflict management
Microsoft Office
Continued Skills
Customer support
Typing
Project management
Marketing
Property management
Recruiting
Fundraising
Accounts receivable and payable
Performance management
Sales
Accounting
Computer skills
Bookkeeping
Google Docs
Training & development
Restaurant experience
Kitchen experience
Management
Interviewing
Negotiation
Hotel experience
Leadership
Windows
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