Melissa Montgomery

Customer Service Representative

Union City, TN 38261

ad36ni@r.postjobfree.com

+1-731-***-****

Customer Service Representative with over 10 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills effectively to fill the role in your company.

Authorized to work in the US for any employer

Work Experience

Quality Associate

HelloFresh - Phoenix, AZ

December 2021 to February 2023

• Ensure food safety standards are met at all times

• Follow and enforce strict manufacturing policies and procedures involving allergen control, Organic and Gluten segregation

• Verify completeness and accuracy of daily production documentation Technical Support Representative

Asurion - Phoenix, AZ

August 2017 to September 2020

• Provide customers with logical trouble shooting to resolve operational issues on devices, other equipment, and connectivity while providing education and device optimization suggestions for mobile devices, tablets and/or other consumer electronics.

• Handled 20+ inbound and outbound calls daily, with duties including signing up new customers, retrieving customers data, presenting revelant product information, and canceling services. Dog Groomer

Bark-N-Bath - Monee, IL

January 2013 to October 2016

• Greet new clients (people and dogs) in a positive upbeat and friendly manor to instill confidence and trust that we provide a friendly, safe and professional environment for their dog.

• Make customers and pets feel comfortable and welcome when discussing types of haircuts and upsell upgrades grooming packages.

• Provide basic grooming, bathing and customer service as instructed by the Client.

• Set up Client appointments. Made reminder calls to boost Salon business. Education

License in Esthetics

Hair Professionals Academy of Cosmetology - Palos Hills, IL April 2010

High school diploma in General Studies

Cosmopolitan Prep High School - Chicago, IL

1994 to June 1995

Skills

• Customer Service (10+ years)

• Food safety (1 year)

• Quality control

• Standard Operation Procedure (10+ years)

• Attention to details (10+ years)

• Time management (10+ years)

• Problem Solving (10+ years)

• Customer service

• Upselling

• Typing

• Mobile devices

• Conflict management

• Technical support

• Quality control

• Assembly

• Quality assurance

• Sales

• Driving

• Delivery driver experience

• Forklift

• Computer skills

• Communication skills

• Writing skills

• Zendesk

• Warehouse experience

• Management

• Factory

• GPS

Certifications and Licenses

Driver's License

CDL B

Pallet Jack Certification

Forklift Certification

CPR Certification

Non-CDL Class C

ASQC Certification

Assessments

Warehouse safety — Proficient

October 2022

Using safe practices in a warehouse setting

Full results: Proficient

Sales skills — Proficient

December 2023

Influencing and negotiating with customers

Full results: Proficient

Delivery driver — Proficient

January 2024

Interpreting instructions or signs and solving problems Full results: Proficient

Data entry: Attention to detail — Proficient

November 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

July 2022

Responding to customer situations in a retail setting Full results: Proficient

Recruiting — Proficient

January 2024

Managing the candidate sourcing and selection process Full results: Proficient

Attention to detail — Proficient

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Cooking skills: Basic food preparation — Proficient December 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Retail customer service — Proficient

January 2024

Responding to customer situations in a retail setting Full results: Proficient

Work motivation — Proficient

February 2024

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

KEY QUALIFICATIONS

• Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.

• Competent using software including: Windows, Microsoft, Excel, Word, PowerPoint, E-mail, and the Internet.

• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.

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