Customer Service Representative
Resume:
Melissa Montgomery
Customer Service Representative
Union City, TN 38261
******************@******.***
Customer Service Representative with over 10 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills effectively to fill the role in your company.
Authorized to work in the US for any employer
Work Experience
Quality Associate
HelloFresh - Phoenix, AZ
December 2021 to February 2023
• Ensure food safety standards are met at all times
• Follow and enforce strict manufacturing policies and procedures involving allergen control, Organic and Gluten segregation
• Verify completeness and accuracy of daily production documentation Technical Support Representative
Asurion - Phoenix, AZ
August 2017 to September 2020
• Provide customers with logical trouble shooting to resolve operational issues on devices, other equipment, and connectivity while providing education and device optimization suggestions for mobile devices, tablets and/or other consumer electronics.
• Handled 20+ inbound and outbound calls daily, with duties including signing up new customers, retrieving customers data, presenting revelant product information, and canceling services. Dog Groomer
Bark-N-Bath - Monee, IL
January 2013 to October 2016
• Greet new clients (people and dogs) in a positive upbeat and friendly manor to instill confidence and trust that we provide a friendly, safe and professional environment for their dog.
• Make customers and pets feel comfortable and welcome when discussing types of haircuts and upsell upgrades grooming packages.
• Provide basic grooming, bathing and customer service as instructed by the Client.
• Set up Client appointments. Made reminder calls to boost Salon business. Education
License in Esthetics
Hair Professionals Academy of Cosmetology - Palos Hills, IL April 2010
High school diploma in General Studies
Cosmopolitan Prep High School - Chicago, IL
1994 to June 1995
Skills
• Customer Service (10+ years)
• Food safety (1 year)
• Quality control
• Standard Operation Procedure (10+ years)
• Attention to details (10+ years)
• Time management (10+ years)
• Problem Solving (10+ years)
• Customer service
• Upselling
• Typing
• Mobile devices
• Conflict management
• Technical support
• Quality control
• Assembly
• Quality assurance
• Sales
• Driving
• Delivery driver experience
• Forklift
• Computer skills
• Communication skills
• Writing skills
• Zendesk
• Warehouse experience
• Management
• Factory
• GPS
Certifications and Licenses
Driver's License
CDL B
Pallet Jack Certification
Forklift Certification
CPR Certification
Non-CDL Class C
ASQC Certification
Assessments
Warehouse safety — Proficient
October 2022
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Proficient
December 2023
Influencing and negotiating with customers
Full results: Proficient
Delivery driver — Proficient
January 2024
Interpreting instructions or signs and solving problems Full results: Proficient
Data entry: Attention to detail — Proficient
November 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail customer service — Proficient
July 2022
Responding to customer situations in a retail setting Full results: Proficient
Recruiting — Proficient
January 2024
Managing the candidate sourcing and selection process Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cooking skills: Basic food preparation — Proficient December 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Work motivation — Proficient
February 2024
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
KEY QUALIFICATIONS
• Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
• Competent using software including: Windows, Microsoft, Excel, Word, PowerPoint, E-mail, and the Internet.
• Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.
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