SONYA BOOKER

**** ******** ***** **** *******, Tn 38135

901-***-**** ad36nc@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with 4+ years of healthcare industry experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follows policies, procedures and guidelines to assure consistent quality.

Strong verbal, written and interpersonal communication skills.

Makes decisions based on facts and experience.

Possesses problem solving skills to facilitate problem identification and generation of alternative solutions.

Data entry experience using 10-key number pad.

Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint Typing Speed: 40 WPM. KEY QUALIFICATIONS

Computer Support Help Desk Desktop Support Troubleshooting Medical Software Computerized Physician Order Entry Systems (CPOE) Healthcare Computer Information Systems Electronic Medical Records (EMR) Electronic Health Records (EHR) Personal Health Records (PHR) Medical Terminology HIPAA Compliance Privacy and Confidentiality Meaningful Use Health Records Management U.S. Healthcare Delivery Medical Law and Ethics Data Processing Data Entry Data Security Workflow Analysis Release of Information (ROI) Electronic Document Management Systems (EDMS) Clinical Decisions Support Systems (CDS) MS Office (Word, Excel, Access and PowerPoint) Professional Communications Customer Service Education

Oakhaven High School-2001-Diploma

Southwest Community College-AssociateDegree

RELEVANT PROFESSIONAL EXPERIENCE

Bartlett Ninth Grade Academy– Memphis, TN

01/2019 – Present

Data Clerk

Enter data into a computer, operate a variety of office machines, and perform clerical and administrative duties.

Document activities and completed work.

Compare data with source documents, and re-enter data in verification format to detect errors.

Answer incoming calls and assist students and parents with questions.

Deliver first contact resolution; identify and escalate issues as appropriate.

Remain knowledgeable and effectively apply resources in all job functions. Turning Point Rehabilitation Center – Southaven, MS 11/2016 – 12/2018

Resident Care Provider

Received inbound phone calls to investigate, document, and resolve client concerns.

Exhibited sensitivity and warmth and promoted a concern for the rights of residents.

Mediated conflicts and worked to resolve problems.

Monitored and documented resident behavioral activity and prescription intake.

Provided mental and emotional stimulation through facilitation of engaging activities. Accredo Health Care Pharmacy – Memphis, TN

06/2014 – 11/2016

Customer Service Representative

Checked to ensure that appropriate changes were made to resolve customers' problems.

Completed contract forms, prepare change of address records, and issues service discontinuance orders.

Conferred with customers by telephone and in person to provide information about products and services, take and enter orders, cancel accounts, and obtain details of complaints.

Referred unresolved customer grievances to designated departments for further investigation. Smith and Nephew Global Products – Memphis, TN

03/2011 – 06/2014

Customer Service Representative

Followed established policies and standard operating procedures and adhered to privacy rules.

Contacted customers to respond to inquiries and to notify them of claim investigation results and adjustments.

Kept records of customer interactions and transactions.

Resolved customers' service and billing complaints. ADDITIONAL PROFESSIONAL EXPERIENCE

Toshiba – Memphis, TN 09/2006 –

03/2011

Assembly Worker / Machine Operator

Operated machinery in a safe and efficient manner and in accordance with company procedures.

Continually observed product quality, rejecting sub-standard products per company protocols. Worked within Standard Operating Procedures (SOP) and Job Safety Analysis (JSA).

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