HARRIET PAUL

** ********* *****

Scarborough, ON M1K 3B9

Home: 647-***-****

Email: ad36na@r.postjobfree.com

PROFILE

Banking professional with extensive experience providing high caliber support to customers, staff and management. A collaborative team player and excellent communicator with proven organizational skills, coupled with top-notch computer skills and a strong work ethic.

EDUCATION:

Bachelor of Arts Degree

Secretarial Diploma Course

COMPUTER SKILLS:

Word, Excel, PowerPoint, Microsoft Office, ICORE, TS2

WORK HISTORY:

January 2023 – to present BMO Bank of Montreal

(Contract) Payment and After Sales

Clearing the printing queue and sending letters to the respective clients.

Processing CTI settlements, indemnity settlement, fraud settlements and sending them to different financial institutions.

Preparing fraud letters and couriering them to the respective clients.

Processing cheque payments for the Master cards for CAD and US.

Indexing and destroying the client’s credit cards which have been sent back for non-receipt.

Indexing Statements and Letters of non-receipt.

November 2022 – January 2023 TD Wealth Management

(Contract) Follow up Department (Mutual Funds)

Follow up with financial institutions and other Credit Union Companies for clients who have invested in Mutual Funds, TFSA, RRSPs, RESP and other funds.

To update the various teams handling the fund management taking care of SLA

January 2021 – September 2022 RBC Bank (Card Maintenance)

Operations Agent.

Processing Credit Balance Refunds, Name Change, Address Change, Authorized Users, Destroyed Cards, and other processes related to credit cards maintenance.

Organizing and sorting incoming mail and sending mail to clients and internal departments.

Assisting other teams such as and when assigned by team leader.

Efficiently finishing daily assigned work to keep within SLA on everyday basis

March 2010 – September 2020 ICICI Bank Senior Operations Officer

Handled CRA works, sending cheques to CRA from clients' accounts, Garnishee, Court

Orders, Third Party Demands, RFI and RTP.

Initiated Service Requests for Client complaints with the customer service department and

channeling requests to the respective department for processing.

Contacting business clients on a daily-to day basis for cheque verifications and minimizing the

risk of fraud cheques deposited in the bank.

Liaison with the various bank branches regarding customer queries.

Other duties required as per the department’s needs.

Played an active role in the SPP program, assisting International Students arriving from

overseas.

PROFESSIONAL COURSES

Administrative Management Course, Pitman’s Institute,

Anti-Money Laundering course

Customer Service

AWARDS

The Puck Stopper Award by the Bank for due diligence and elimination of fraud caused by customers.

References available on request.

Contact this candidate