Bobby Collins

*** ********* *****, *********, ***** 76017

817-***-****/817-***-**** ad36n6@r.postjobfree.com

Summary

Customer Care Specialist with strong attention to special accounts co-ordination. Expertise in new hire and existing associate procedural training in order to maintain needed updates and ensure customer needs and request are processed in a timely manner. Strong knowledge of electronic security alarms and software utilized in the industry and experience as an alarm monitor and appropriate emergency agency dispatch. Proven ability to organize, problem solve and develop strategies to establish and achieve realistic goals.

Technical Skills

•Cellular Programming Software

•Security Alarm Monitoring Software

•Microsoft Word, Microsoft Excel and PowerPoint

•Radio Broadcast Programming and Engineering

Professional Experience

ADT Home Security Corp 2015 to 2023

Custom Homes Customer Service

Provisioning Rep

Universal Agent

Sprint Corporation, Irving, Texas 2006 to 2014

BCOM Special Accounts Coordinator

•Member of the BCOM Back-Office team.

•Partnered with Dedicated Care team in order to meet customer needs.

•Assisted Field Sales in resolving various customer challenges.

•Troubleshot various telecommunications devices and first time activations.

•Contributed to special projects and problems solving in order to meet projected deadlines.

Washington Mutual 2002 to 2006

Queue Supervisor

•Member of a supervisory team.

•Problem solve and to assist front line Associates with issues and challenges to meet customer’s needs while protecting the organization’s interest.

Education

Certificate of Leadership – AMR Training Group, Fort Worth, Texas

Associate in Communications, Broadcast Communications – Art Institute of Dallas

Professional Development

Licensed Life, Accident, Health and HMO

Licensed Broadcaster

Licensed Alarm Monitor and Dispatcher

Interests

Computer Technology, Automotive Repair and Design, Electronics Design, Music

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