Patient Care Customer Service
Resume:
Randallstown, MD *****
Ysaye P. Murray
Objective To obtain a full time position in a medical setting.
Summary of Skills Take vital signs, assist physicians, complete triage, draw blood, order laboratory tests, order supplies, file charts, schedule appointments, contact insurance companies, and drug representatives, and provide patient care.
Experience
5/2011 – Present Solstas Lab Partners / Quest Diagnostic
Team Coordinator / Phlebotomist
To assist and supervise phlebotomy team
To make sure the team has all new up to date information on all test
To perform site visits and inspections, audits
.
To make sure the phlebotomist are giving the best possible customer service to the patients and physicians.
11/2010- 4/2013 Anne Arundel Medical Center Hospital
Phlebotomy Team
Coordinate with medical staff at site to perform requested laboratory tests.
Maintain Lab according to standards set by hospital.
Order supplies and test results
3/2009 – Present Maxim Staffing Agency
To draw blood and or insert I.V. Catheters in participants who participate in Bio- Medical Studies.
To observe and document information gathered from participants while participating in Bio - Medical Study.
10/2009 - 3/2009 Quadrant Inc. Staffing Agencies
To take vital signs
To perform routine EKG’s on patients
To assist cardiologist in performing Treadmill Stress Test on patients
To pull, file and check and prepare charts
To answer phones, schedule appointments
To schedule Stress Echocardiograms thru various insurance companies
To fax or call in prescriptions
2003-2008 LabCorp, Inc. Baltimore, MD
LabCorp Labs: Middle River; Catonsville, Clarksville & Towson, MD
Supervisor, Phlebotomy Laboratory, Drs. Kroopnick & Sherman
Coordinate with medical staff at site to perform requested laboratory tests.
Maintain Lab according to standards set by Labcorp.
2002-2003 Seton Medical Group, Elkridge MD
Medical Assistant, OB/GYN, Dr. Michelle Garner
Scheduled surgical procedures.
Scheduled patient appointments.
Triaged Patients (Take vital signs).
Assisted physician with surgical procedures in office.
Contacted insurance companies.
Labeled and sent out specimens.
Made, filed, pulled, and faxed charts.
Drew and spun blood.
Typed and sent correspondence to patients.
2001-2002 Seton Medical Group Catonsville, MD
Medical Assistant, OB/GYN, Dr. Gwenneth Simmons
Scheduled surgical procedures.
Scheduled patient appointments.
Triaged Patients (Take vital signs).
Assisted physician with surgical procedures in office.
Contacted insurance companies.
Labeled and sent out specimens.
Made, filed, pulled, and faxed charts.
Drew and spun blood.
Typed and sent correspondence to patients.
2000-2001 St. Agnes Hospital, Baltimore, MD
Drew blood for all the departments in the hospital.
Oriented new Phlebotomy staff.
Supervised Phlebotomy Laboratory in absence of supervisor.
1999-2000 University of Maryland Hospital Baltimore, MD
Supplemental Pathology Technician
Drew blood for the Neonatal and Pathology Departments.
Prepared Pathology Laboratory for Medical Examiner
1998-1999 Lab Care, Baltimore, MD
Phlebotomist (PRN)
Drew blood from clients in a variety of settings: Nursing homes, cardiovascular clinics, hospital clinics, doctors’ offices.
Obtained other specimens for laboratory analysis.
1998-1999 The Johns Hopkins Hospital Baltimore, MD.
Nursing Assistant/Care Associate (Part-Time)
Assisted Nurses.
Drew blood.
Cared for clients on ventilation.
Changed dressings.
1997-1998 Union Memorial Hospital Baltimore, MD
Nursing Assistant/Phlebotomist, Med./Surg. and ICU Units.
Assisted Nurses.
Drew blood.
Cared for clients on ventilation.
Changed dressings.
1997 Favorite Nurses Nursing Agency Baltimore, MD.
Nursing Assistant, University of Maryland
Assisted Nurses and Doctors.
Drew blood.
Cared for clients on ventilation.
Changed dressings.
1996-1997 Progressive Horizons Mental Health Agency Baltimore, MD
Assistant Counselor (Part-Time)
Assisted mentally challenged patients in home settings.
Maintained schedule of assigned activities for mentally challenged clients.
1996-1997 Jewish Convalescent & Nursing Home Baltimore, MD
Nursing Assistant (PRN)
Assisted Nurses.
Bathed clients.
Obtained vital signs.
Cared for clients in specialty beds.
1994-1995 Old Court Nursing Home Baltimore, MD.
Nursing Assistant
Assisted Nurses.
Bathed clients.
Obtained vital signs.
Cared for clients in specialty beds.
Accompanied clients to and from hospital.
Education Baltimore City Community College Baltimore, MD
1997 Phlebotomy Training Certificate.
1994-1995 Nursing Home In-Service Training: CPR
1993 Geriatric Aide Course
1992 GED Certificate
References Furnished upon request.
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