Dianna

Armenta

Helpdesk

Representative

Dianna Armenta

*** ******** ***

Lake Wales FL 33853

863-***-****

ad36mz@r.postjobfree.com

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Skills

Resolved problems or discrepancies concerning members accounts Performed special services for members ordering bank cards and checks. Answer incoming calls from members and employees concerning account information,Debit and Credit Card Transactions,Online Banking/E-Statements information,Stop Payments, Using TotalAltas forms Loans Pre Auths, Stop payments, and other miscellaenous inquiries. Ensures are waited on quickly and efficiently. Assist the credit union in meeting corporate goals by actively promoting credit union products and services. ㅡ

Experience

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Languages

Midflorida Credit Union / Help Desk Representative November 8th,2021, North Winter Haven

Logging into English and Spanish Queues calls to Ensure that products and services are offered to members effectively and efficiently. Monitoring and Keeping accurate information through DNA and Member Verification & OSAT.

Provide Exceptional customer support members,resolving technical issues and inquiries and inquiries efficiently.

Creating TotalAltas Forms for Pre Auths for Loans, Stop Payments. Document and track all customer interactions and responses through CVIEW’S.

Utilizing the FIS system for debit cards to resolve issues on debit cards. Using OSAT for online banking. Collaborate with IT teams to resolve system-related problems.

Closing building locking up cashier checks printer and mail making sure mail and cashier checks are verified with correct mailing addresses. Wellcare / Representative

Jan 2019 - July 2020, Auburndale FL

Assisted clients with inquiries regarding healthcare benefits and services. Maintained accurate records of client interactions and processed necessary paperwork.

Locating Primary PCP within WellCare network.

Verifying HIPAA information. Searching up PPO & PDP as well as HMO healthcare products and plans. Assigning clients with PCP. Plan change enrollment though HMO,PDP,PPO plans.

Personal training and development Language English/Spanish Proficiency . ㅡ

Education Penn Foster / High School Diploma

June 22 2020, Davenport FL

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