Virgilio Antonio Cunanan

Customer Service Expert & Operations Leader: Delivering Efficiency & Satisfaction:Results- Driven Professional: 30+ Years of Customer-Centric Leadership & Process Improvement Porter Ranch, CA 91326

ad36mv@r.postjobfree.com

+1-747-***-****

Highly skilled customer service professional with 30 years of experience. Proficient in Microsoft Excel and Word. Strong interpersonal and leadership skills, with a detail-oriented approach and excellent time management. Organized, dependable, and positive, with a willingness to take on additional responsibilities to drive team success. Adept at managing multiple priorities and projects with precision. Eager to leverage my skills in an entry-level role, contributing to company goals and growth. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Overnight Stocker Team Associate

Walmart 2568 - Panorama City, CA

September 2023 to January 2024

• Collaborated with team to restock shelves with new items during 10pm-7am shift

• Unloaded pallets, unboxed, and re-shelved merchandise for timely and accurate display

• Ensured floors were swept and clean, mitigating risk of accidents for early morning customers

• Managed a wide range of products, including grocery, electronics, clothing, and more

• Demonstrated physical stamina and attention to detail to meet task demands Packer Associate Warehouse

Amazon - Chatsworth, CA

October 2022 to January 2023

Measured quantity, weight and dimensions to determine cost of shipping. Collaborated with team members to achieve daily goals and meet company objectives. Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.

Re-packaged damaged or incorrectly packaged items. Labeled containers, container tags or products.

Sorted and stacked finished items.

Census Enumerator

US Census Bureau - Los Angeles, CA

September 2021 to January 2022

• Conducted eligibility interviews and surveys, ensuring accurate contact information

• Attended team meetings to enhance job knowledge and performance

• Canvassed assigned neighborhoods, promoting Census participation and conducting interviews

• Developed expertise in job requirements and qualifications for effective recruitment

• Analyzed and identified trends in recruitment data

• Performed critical field staff duties, ensuring accurate counts in hard-to-reach communities

• Maintained and submitted records for accurate reporting and communication with Census takers

• Utilized language skills and cultural familiarity to effectively engage with residents Claims Specialist Social Security Administration SSA - Panorama City, CA

July 2007 to March 2020

• Review, adjudicate, and authorize claims for benefits under the Social Security Act.

• Develops, investigates, and resolves SSA claims and post-entitlement actions involving suspension, resumption, adjustment, or termination of SSA benefits.

• Conducts in-person interviews to obtain, clarify, and verify information about individual applicant eligibility for SSA benefits.

• Assists the public by explaining the options for conducting business with SSA, including online services.

• Informs claimants and/or their representatives about their legal rights and reporting responsibilities.

• Provides technical guidance and mentoring (informal and formal) to other employees.

• Protects the integrity of SSA programs through identification, investigation, and resolution of potential program abuse/fraud.

Lead Supervisor

Washington Mutual Bank - Chatsworth, CA

January 1998 to July 2007

As the Lead Supervisor for Washington Mutual's Back Office Retirement Plans, I was responsible for coordinating supervisory assignments to ensure strong front-line leadership over Type operations. I maintained a clean and organized production environment, mentored new employees on operating equipment and safety, and developed a training manual for reference. I applied strong leadership skills and problem-solving abilities to optimize team efficiency and workflow. I monitored workflow to improve employee time management and productivity, evaluated employee performance, and provided coaching and training to address areas of improvement. I trained personnel to develop new team leads for the Type department and handled customer complaints, resolving issues and adjusting policies to meet changing needs. I instructed employees on proper cleaning and sanitation of equipment and surfaces and provided technical support and guidance to less experienced managers as a senior supervisory member. I boosted team performance by developing customer service training materials and conducting service training, implementing process improvements, and deploying corrective actions to maintain strong quality standards. I ensured compliance with company policies, objectives, and communication goals, working with staff to meet established targets. I enforced company rules and regulations and educated workers on proper safety procedures to prevent accidents and injuries. I developed and implemented customer service policies to enhance satisfaction and supervised the entire production process, delivering superior customer service and resolving conflicts skillfully. Additionally, I learned every team member's role to offer skilled backup during shortages and high-volume periods. Charting / Deliveries Northridge

Hospital/Radiology Dept - Northridge, CA

June 1998 to December 1998

• Deliver accurate and timely diagnostic imaging results to aid in patient diagnosis and treatment

• Ensure exceptional patient care and comfort throughout the imaging process

• Stay at the forefront of radiology advancements and best practices

• Collaborate with healthcare teams to provide comprehensive care

• Maintain a safe and efficient environment for patients and staff

• Continuously improve processes and outcomes through quality initiatives and education Airport Shuttle Driver

Primetime - Los Angeles, CA

May 1996 to January 1998

As aPrimetime Shuttle Airport Driver, I demonstrated exceptional skills in safely transporting passengers to their destinations. I ensured a comfortable journey by monitoring passenger needs, reporting suspicious behavior, and maintaining vehicles. I followed designated routes and schedules while communicating estimated arrival times. I kept accurate records and delivered passengers on time. I maintained a clean and organized shuttle, greeted customers with professionalism, and built rapport through friendly conversations. With extensive knowledge of local routes, I adapted easily to changes and provided passengers with information. I assisted with luggage, collected fares, and remained calm in emergencies. My dedication to excellence ensured a seamless transportation experience. Education

Associates Degree in Computer Accounting

Van Nuys College of Business - Panorama City, CA

September 1996

Skills

• Data Accuracy Payment Method

Task Prioritization Team Meetings

Quality Control Microsoft Office

Logging Paperwork Claims Preparation

Quantity Checking Time Management

Special Projects Settlement Verification

Social Perceptiveness Payment and Investigation

Staging and Sorting Escalations

Critical Thinking Microsoft Internet Explorer

Complex Problem-Solving 10-Key Touch

Compliance Checks Policy Modification

Computer System Connectivity Insurance Terminology Word Processing Microsoft Access

Work Assignments Microsoft Outlook

Inventory Tracking and Storage Learning Strategies Quality Assurance and Control Data Entry Software

Connectivity Software Policy and Procedure

Settlement Determinations Explanations

Policy Knowledge Speaking

Liability Determinations Writing

Professional Development Service-Orientation

Policy Requirements and

Eligibility

Insurance Calculation

Tagalog Spanish

Native or Bilingual Limited Working

English

Full Professional

• Shuttle Driving

• Interviewing

• Driving

• Load & unload

• Customer service

• Typing

• Mentoring

• Leadership

• Supervising experience

• Microsoft Access

• Windows

• Data collection

• Quality assurance

• Quality control

• Public relations

• Financial statement preparation

• Accounting

• Microsoft Excel

• Sales

• Marketing

• Guest relations

• Cash handling

• Communication skills

• Bilingual

• Interpretation

• Tagalog

• English

• Proofreading

• Interviewing

• Office management

• Transportation management systems

• Heavy lifting

• Heavy equipment operation

• Microsoft Outlook

• Guest services

• Grocery store

• Cash register

• Computer skills

• Analysis skills

• Customer relationship management

• Employee relations

• Data entry

• Microsoft Office

• Conflict management

• Math

• Merchandising

• Account management

• Resort

• Office experience

• Relationship management

• Project management

• Human resources

• Salesforce

• Mobile devices

• Microsoft Word

• Administrative experience

• Phone etiquette

• Market research

Certifications and Licenses

Driver's License

August 2020 to June 2025

CADL#C5257644

Additional Information

Merchandise handler

Grocery market team associate

Delivery both people and merchandise

Contact this candidate