Maria Acosta

*** **** ***** **** **. ad36mt@r.postjobfree.com

San Tan, AZ 85143 480-***-****

Objective: To utilize my experience as a hardworking and responsible individual, with exceptional interpersonal and customer service skills, for growth and advancement.

Experience

2016-Present

Assistant Store Manager United Dairymen of Arizona, Tempe, AZ

•Drafting and implementing operational strategies to drive sales of products.

•Creation and management of schedules for retail associates and production workers.

•Preparation of invoices for customers, monitoring of payments and ensuring the receipt of orders, in addition to management of sales and production orders and the ordering and receiving from wholesale vendors.

•Management of employee performance including promotions, terminations, interviews.

•Collaborate with cheese plant management on production of cheese products and determining schedule for internal production.

•Manage daily operations of milk n more retail store including food preparation, inventory, deliveries, transactions, and customer escalations.

•Production experience including clean-room procedures.

•Collaborate with accounting to process invoices and vendor charges.

•Managed weekly, monthly and sales expense reports using QuickBooks and Revel.

•Collaborate with internal teams for executive admin, employee, external customer, and vendor events and orders.

•Oversee product quality standards and participate in regular external audits, in cooperation with UDA Quality Control team.

•Coordinate transportation and deliveries with vendors and UDA transportation team.

•Ensuring and maintaining food safety and quality standards, with immediate response and resolution and/or reporting of compliance issues.

2012-2016

Restaurant Manager Desert Subway Mesa, AZ

•Knowledge and experience in both front of the house and back of the house operations

•Experience with inventory and ordering of supplies

•Knowledge and experience in budgeting and cost controls.

•Experience with hiring, training, and coaching employees along with team building and training supervision.

•Ability to provide swift resolution to conflict and customer complaints.

•Ability to multitask, problem solve, manage time, and give directions in a fast-paced environment.

•Excellent leader with a proactive outlook, orientated around people, and results.

Maria Acosta

2000-2012

Restaurant Manager Taco Fiesta Apache Junction, AZ

•Opened and closed kitchen to grade A standards

•Experience with inventory and ordering.

•Consistently passed and exceeded health inspections with no major violations.

•Supervised and trained employees.

•Ensured that all hygiene and sanitation standards were met effectively.

•Preformed marketing activities to ensure recurring and new business.

•Experienced in payroll, P/L management, and profit strategies.

1989-2000

Deli Manager Fry’s Tempe, AZ

•Knowledge and experience all operations.

•Experience with inventory and ordering of grocery items.

•Maintaining safe food handling and temperature checks.

•Knowledge and experience in budgeting.

•Exceptional supervision and customer service skills.

•Experience with hiring, training, and coaching employees along with team building and training supervision.

•Ability to maintain a safe working environment for all customers and employees.

•Experience opening and closing deli department.

•Ability to provide swift resolution to conflict and customer complaints.

•Excellent leader with experience coaching employees.

Education

Management 101 and 102

Mesa Community College

Food Handlers Card

SERV Safe Certified

Fluent in both Spanish and English

Personal and professional references available upon request

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