Katrina Golden **** Sandra St

832-***-**** Houston, TX 77016

ad36mk@r.postjobfree.com

PROFESSIONAL EXPERIENCE

*/****-**/**** **** health services, Houston, Texas

UM SPECIALIST- contract position

Greet all visitors and callers in a professional manner

Professionally administered incoming calls and unsure calls are redirected accordingly

Monitor fax queue and process as quickly and accurately as possible

Process authorization request via phone and fax as received in a timely and professional manner

Observe all relevant laws at all times

Verify network status of providers /double check member benefits

4/2016-4/2021 Memorial Hermann Health Plan, Houston, Texas

SENIOR OFFICE ASSISTANT

Greet all visitors and callers in a professional manner

Professionally administered incoming calls and unsure calls are redirected accordingly

Monitor fax queue and process as quickly and accurately as possible

Process authorization request via phone and fax as received in a timely and professional manner

Observe all relevant laws at all times

Verify network status of providers /double check member benefits

11/2010-4/2016 Universal American, Houston, Texas

SUPPORT SERVICES COORDINATOR

Greet all visitors and callers in a professional manner

Professionally administered incoming calls and unsure calls are redirected accordingly

Distributes and receives faxes as they are received

Process referrals as received in a timely and professional manner

Observe all relevant laws at all times

08/2010-11/2010 Spherion, Houston, Texas

SUPPORT SERVICES COORDINATOR – CONTRACT POSITION

Greet all visitors and callers in a professional manner

Professionally administered incoming calls and ensure calls are redirected accordingly

Distributes and receives faxes as they are received

Process referrals as received in a timely and professional manner

Observe all relevant laws at all times

06/2008 –07/2010 Taco Cabana, Spring Texas

ASSISTANT MANAGER

Responsible for achieving the restaurant’s annual sales and profit plan.

Directed and participated in the daily operation and maintenance of a single assigned restaurant in accordance with established policies and procedures.

Recruited and trained staff.

Managed staff and trained in customer service issues, including complaint resolution and documentation.

COMPUTER SKILLS

Cisco/ Forage

Facets/CAE/C3

Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio)

IDX Medical Software

Lotus Note

SharePoint

Guiding care

Concorde

HRP

EDUCATION

Technical school: Life Changing Career Institute - Certified Outpatient Coding - 2019

High School: Forest Brook High School – Diploma Received - 1995

Technical School: Northwest Educational Center – Office Clerical Training - 2004

Technical School: Texas School of Business – Certified Pharmacy Technician – December 2008

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