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Customer Service Critical Care

Location:
Haverhill, MA
Posted:
March 07, 2024

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Resume:

Stephanie Rubino

Haverhill, MA *****

ad36m9@r.postjobfree.com

+1-978-***-****

I have worked in healthcare for close to 10 years now and obtained a bachelors degree in Radiation Therapy in 2022. I have worked in long term care, critical care, and in oncology. On top of experience in the medical field, I also worked in customer service as a manager for about 8 years. I am a fast learner, great listener, and a team player to name a few, and I know I would make a great asset to your company.

Authorized to work in the US for any employer

Work Experience

Radiation Therapist- PRN

Alliance Radiation Oncology - Newburyport, MA

May 2022 to Present

• Operated treatment machines, associated equipment and computer verification systems to deliver the planned treatment accurately.

• Performed 3D, IMRT, and SBRT treatments.

• Assisted and performed in 4D breath-hold gating practices.

• Review physicians prescription for treatment.

• Thoroughly explained procedures to patients, stabilized patients in preparation for treatment delivery and monitored patients during treatment.

• Documented and maintained detailed records of patient's treatments.

• Provided high quality, compassionate, and consistent care.

• Assessed patients for individual needs such as emotional support, skin care, nutrition and patient education.

Medical Assistant- PRN

Alliance Radiation Oncology - Newburyport, MA

March 2022 to Present

• Performed clinical skills under physician supervision

• Scheduled patient appointments

• Performed patient assessments

• Obtained patient vitals

• Used EHR system

• Meet with patients for weekly on treatment visits following radiation treatment

• Answer phone calls

• Report to physician with any and all patient changes regarding treatment Seasonal Ticket Sales

Ski Bradford - Haverhill, MA

December 2012 to March 2021

Sell tickets, answer phones, scheduling, supervising/managing, and operate cash register.

• Respond to any and all customer inquiries promptly and effectively.

• Ensured that customer satisfaction was top priority and valued making other people's days better.

• Answer phone calls promptly.

• Give insight to customers about our products.

• Managed scheduling.

• Operate cash register.

Certified Nursing Assistant

Boston Children's Hospital - Boston, MA

December 2018 to December 2019

• Respond to any and all medical emergencies on the floor.

• Assist nurses with patient care, and or other treatments.

• Obtain vital signs.

• Break down and set up patients rooms.

• Check the code cart daily.

Certified Nursing Assistant

Edgewood Retirement Community - North Andover, MA

June 2013 to March 2019

Worked directly under a Registered Nurse's supervision.

• Assisted residents/patients with daily activities. Such as: bathing, feeding, changing.

• Collected urine/stool samples as needed.

• Identified any abnormalities with patients and reported signs of heart attack. stroke, seizures and diabetic shock.

• Exposed to mental illness firsthand, while on the Dementia Unit.

• Documented and entered specific data about patients to monitor progression/digression on a daily basis.

• Followed proper procedure in emergency situations. Observed and acted within my scope of practice. Education

Bachelor's degree in Radiation Therapy

Massachusetts College of Pharmacy and Health Science September 2018 to May 2022

High School Diploma in Health Occupations

Whittier Regional Vocational Technical High School - Haverhill, MA August 2010 to May 2014

Skills

• Highly organized

• Team player

• Compassionate

• Excellent communication

• Critical care and ICU experience

• HIPAA compliant

• Knowledge of medical terminology

Certifications and Licenses

Certified Nursing Assistant (CNA)

AED Certification

CPR Certification

BLS Certification

Additional Information

Qualifications:

• Certified Nursing Assistant

• OSHA 10hr

• CPR/AED

• Trained in HIPAA Compliance

• 8hr Hearthstone Training

• Hospice trained

• ELNEC

• BLS certificate

• 1000 clinical hours

Clinical Experience:

• Lahey- Peabody

• Brigham and Womens- Boston

• Beth Israel- Needham

• Beth Israel- Boston



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