Karamjeet Singh

C ***A, first floor, Mansarover Garden, New Delhi, DL 110015 India

ad36m7@r.postjobfree.com

Ph: +91-971*******

Professional Summary

An expert in IT Infrastructure Domain with 8 years of related experience and advanced troubleshooting skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times.

Skills

Resolve technical problems

Diagnose faults

Support end-users

Optimize system performance

Root cause analysis

Resolve technical problems

Install hardware

Update configurations

Set up applications

Detect operational problems

Configure servers

Network computers

Troubleshoot malfunctions

Experience

Sr. Specialist Jun 2012 Dec 2015

HCL Technologies Ltd. Noida, UP, India

Handled 3rd Level Escalations.

VMWare virtualization support.

Connected Virtual Machines via Citrix and Remote Desktop Infrastructure.

Migrated Virtual Machines from one Host and Datastore to another within the same Virtual Center.

Troubleshoot Virtual Machine issues.

Migrated Virtual Machines from one VLAN to another within the same folder.

Built/Rebuilt new Virtual Machines based on Win XP or Win 7 Templates.

Configured Virtual Machines using VSphere Client 4.1.

Managed Virtual Machine OUs and Objects using Active Directory.

Remote Computing Support.

Central Platform Operations Support.

Handled Client meetings.

Infrastructure Support Engineer Mar 2011 Apr 2012

Sopra Steria India Noida, UP, India

Handled Incident Management.

Troubleshoot LAN, WAN.

Troubleshoot internet-related issues with respect to routers, Ethernet, wired and wireless.

Managed users, domains and groups.

Configured DHCP and DNS servers and firewall settings.

Configured connections (remote and internet).

Troubleshoot VPN connectivity issues.

Installed, configured, and troubleshoot Lotus Notes Email Client.

Senior Technical Support Engineer Mar 2010 Mar 2011

HCL Technologies Limited Noida, UP, India

Troubleshoot Internet-related issues - both wired and wireless connections.

Installed, Configured, and Troubleshoot Mail Client - MS Outlook.

Troubleshoot desktop issues.

Troubleshoot email connectivity issues - both send and receive.

Software Engineer Sep 2006 Mar 2009

Bharat Electronics Limited (Management Block) New Delhi, DL, India

It was a government project approved by the REGISTRAR GENERAL of INDIA (Ministry of Home Affairs). This project was developed to maintain population register and to allot NIN (National Identification Number) to every citizen of India. This project was developed in Visual Basic using MySql as a database. Job Profile:

Developed and managed Windows Application using Visual Basic.

Wrote SQL queries.

Worked in a Client-Server Architecture.

Managed LAN Network -

Managed Databases, took data backups. Installed Operating Systems, relevant software as needed.

Hands-on experience working on Linux Operating System.

Liaised with IT Vendors.

Managed a small team.

Education

Master of Computer Application (MCA): Computer Application, Information Technology Jun 2004

Amity School of Computer Science Noida, UP, India

Bachelor of Commerce: Accounting, Business Statistics, Foreign Trade, Business Management Jun 2000

University of Lucknow Lucknow, UP, India

Personal Information

Father's Name: Late Mr. Paramjeet SinghMarital Status: Single.Permanent Address: C 149, Mansarover Garden, New Delhi-110015. Ph: 91-971*******. Place: Date: Karamjeet

Language

English, Hindi and Punjabi.

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