Steven P. Makey

Dispatch/Supervisor

780-***-****

ad36lb@r.postjobfree.com

* ******* *****, ******** ****, AB T8A 5R5

OBJECTIVE

Secure a dispatch position in Trucking

EDUCATION/TRAINING

Dispatcher/Supervisor training, Transcom Fleet Services Inc. Edmonton, AB 2024

High School, Salisbury Composite, Sherwood Park

Concordia College, Bachelor of Science, Edmonton, AB

NAIT, Diploma Computer Engineering Technology, Edmonton, AB

10 years Computer technician/Supervisor PCL Construction Resources, Edmonton, AB

10 Years Install and Repair technician, Telus Communications, Sherwood Park, AB

2 Years Printing Press Operator, Cowan Graphics, Edmonton, AB

3 years Banquet Porter, Hilton International, Edmonton, AB

5 Years Shipping and Receiving, Zellers Inc., Sherwood Park, AB

RELEVANT SKILLS AND ABILITIES TO COMPLIMENT A TRUCKING OPERATION

CUSTOMER SERVICE SKILLS

Able to motivate and teach customer care to Driver Group and other staff members.

Able to handle a service failure professionally and correctly.

Know the importance of Customer Recognition and when to apply it.

I understand everything we have comes from Customers.

Good Disposition, easy to work with and enjoy working with all types of people.

ORGANIZATIONAL SKILLS AND LEADERSHIP

Ability to professionally motivate Driver Group, as well as office and maintenance staff.

Assess a situation, find the problem, and correct the issue.

Appreciate the value of professional drivers and know the need to show appreciation appropriately, and effectively discipline when necessary.

Effective in organizing and participating in Organizational Health and Safety Programs.

Computer skills in Microsoft Word, Excell, PowerPoint, most Internet applications. All versions of Windows OS,

Hardware maintenance and repair of computer, printing, and telecom equipment

COST MODEL MANAGEMENT IN TRUCKING

Able to assist Professional Drivers to lower emissions and improve fuel efficiency.

Understadn the need for a Fuel Management Program

Understand the importance to lower insurance costs and how to achieve this.

Understand the importance to teach Safety and how to achieve this.

Promote a Continuous Learning Culture inside a fleet.

Understand the importance and positive impacts of outside programs such as National Safety Code, ISO 9001-2000, ACE, ACI, OH&S, CTPAT, FAST, and FIRST

Know the need to minimize empty miles, and maximize load factor on every trip

Eager to make a difference in any operation that I am given the opportunity to work for.

SM

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