Marie An M. Marinas +1-201-***-****

ad36l0@r.postjobfree.com

Jersey City, NJ 07305

Objective

Eager to contribute my diverse skill set and extensive experience in marketing, documentation, customer service, and administrative functions within a forward- thinking organization. Seeking a challenging role that fosters professional growth and advancement.

Experience

January 20, 2022- June 2023 PrimeLab New York - Remote Executive Assistant

Organized and updated files, coordinated tasks among teams, and conducted internet research, facilitating efficient administrative functions.

Managed meeting schedules, attended meetings, and compiled comprehensive notes.

Monitored open action items, ensuring their timely completion and resolution. June 25, 2017- January 2022 Storm Media Ltd Hong Kong - Remote Customer Support Senior Agent Representative

Provided extensive support to senior staff, oversaw committee tasks, and prepared reports and correspondence, enhancing team efficiency and communication.

Verified employee work for accuracy and compliance, ensuring adherence to company standards.

Managed a diverse set of customer inquiries, resolving issues in a professional and timely manner.

Nov 14, 2015-May 7, 2016 51Talk Philippines China - Remote Online English Teacher

Conducted personalized 30-minute English lessons for Chinese learners online.

Prepared and reviewed teaching materials prior to each lesson, ensuring comprehensive instruction.

Provided constructive feedback and created comprehensive lesson memos. Apr 18, 2013-November 6, 2015 Teletech Philippines (BPO) Cainta, Rizal, Philippines Account Specialist / Certified Technical Support Representative / Customer Service Representative

Managed disconnects, mover requests, and escalated fee-related concerns, fostering enduring customer relationships.

Acted as a Certified Technical Support Representative, troubleshooting satellite TV connections and upselling products and services.

Handled customer service responsibilities including call logs, resolving billing issues, and identifying trends in customer calls process improvements. 2011-Mar 2013 Loremar Realty Corporation Antipolo City, Philippines Documentation Head / Documentation Officer

Led and supervised teams in processing loan applications, ensuring regulatory compliance and accuracy of documentation.

Liaised with financial institutions for housing loans and coordinated the timely processing of customer loan information.

2004-2011 Loremar Realty Corporation Antipolo City, Philippines Asst. Marketing Manager / Marketing Assistant

Managed office operations, supervised personnel, and contributed to the development of departmental goals.

Provided exceptional administrative support, liaising with housing projects and maintaining excellent client service.

Education

National College of Business & Arts Cubao, QC, Philippines B.S.B.A. in Hotel & Restaurant Management

Computer Skills

Microsoft Word, Excel, and Powerpoint

Knowledge with Shopify, Zendesk, and Sharepoint

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