Cale Rausch

Genuine, hardworking, responsible, and loyal

*** ********* ***

New York, NY 10033

319-***-****

ad36k0@r.postjobfree.com

EXPERIENCE

Manhattan Walking Tours, NYC — Tour Guide (Licensed) May 2023-Present

Creating a positive experience for guests on an intimate walking food and sightseeing tours throughout the city in Hell’s Kitchen and Greenwich Village. I love these tours, creating a fun time for everyone, and sharing so many stories about the history of the city.

Experience 1st, NYC — Tour Guide (Licensed)

May 2023-Present

Creating a positive experience for guests on an intimate six hour walking tour throughout the city starting in Times Square and ending at the Memorial in the Financial District. I love these tours, creating a fun time for everyone, and sharing so many stories about the history of the city. Maman, Tribeca, NYC — Barista

February 2022 - July 2022

Crafted drinks for, occasionally adapted the menu to seasonal offerings to, and created a positive and genuine experience for every customer. Waited tables and ran food whenever necessary. Independently managed the restaurant’s coffee bar and its point-of-sale system for the majority of my shifts.

Dahl Automotive, La Crosse, Wi — Client Care Specialist February 2021 - December 2021

Assisted in the sales of cars. Handled each customer’s case with care, ensuring they felt heard and understood with complaints while also making sure they are set up to have the best experience possible during their appointment with the sales team. Often worked autonomously with little to no oversight.

Starbucks, Iowa City, IA — Barista

May 2020 - February 2021

Crafted specialty drinks and created a positive environment with every customer. Dealt with many difficult situations and made sure each customer felt seen and heard while making their order correct and managing a point-of-sale system.

Viterbo University, La Crosse, WI — Tour Guide

August 2017 - May 2020

Gave tours to prospective students and their families. I was honest in my opinions about the school, but always kept a positive attitude. Making parents and students feel comfortable was the most important thing to me.

EDUCATION

Viterbo University, La Crosse, WI — BFA Music Theatre August 2016 - May 2020