Okemah Gaines

Euclid, OH *****

ad36jz@r.postjobfree.com

+1-216-***-****

Authorized to work in the US for any employer

Work Experience

Financial Specialist

Clinical Heath Network

November 2022 to Present

Determines eligibility for services

Provide estimates for scheduled services along with providing financial assistance. Contacting insurance companies to verify eligibility and authorization Patient Access Representative

Planned Parenthood - Bedford, OH

June 2022 to November 2022

Bedford, OH

Customer Contact Support

June 2022 to Present

Assist patients with scheduling

Follow up appointments and new appointments tasking health care center with patient inquiries. Cleveland Clinic -Twinsburg, Oh

Patient Access Representative

Patient Service Representative

Cleveland Clinic - Twinsburg, OH

March 2022 to May 2022

March 2022 to May 2022

Assist physician and staff with scheduling follow up emergency room appointments. Verify patient demographic and insurance through EPIC. Collect revenue and any balance due on patient ‘s account Funding Specialist

Mortgage Information Services - Warrensville Heights, OH September 2019 to March 2022

September 2019 to March 2022

Assist Escrow Officers Lenders and Borrowers with refinancing and document review. Disburse proceeds for loans to Lenders and Borrowers

Office Manager Assistant

Office Manager Assistance

CITIZENS ACADEMY - Cleveland, OH

July 2021 to September 2021

Provide support for Office Management. Director of Operations and all staff with daily clerical duties Enrollment Specialist

Centers for Children and Families - Cleveland, OH

August 2019 to September 2021

Responsible for receptionist duties including answering phones, directing calls, taking messages and greeting visitors enter update, and verify all data necessary for the patient and third party payers in EPIC and other electronic systems. Ensures information received is accurate. Schedules appropriately with Providers. Gather signatures for all required forms. Maintain smooth patient flow through communication between patient, provider, MA/RN and other clinical support and enabling staff. Follows-up with appropriate personnel on any missing data or problem areas. Communicate effectively with outside entity concerning ROI and record requests. Maintains confidentiality of all client, staff and agency-related data in accordance with Center policies. Scan documents into EHR. Performs appointment reminder calls as required. Responsible for collecting co-pays, sliding fee payments, past due balances and any portion of the cost of services at the time visit Customer Service Representative

Kepro Quality Improvement Organization - Independence, OH December 2018 to June 2019

Provide customer service support for review team,

Answer incoming and outgoing calls, Assist with the quality of care for Medicare beneficiaries and Providers, Responsible for corresponding beneficiaries information and processing appeals into the helpline.

Patient Access Representative II

University Hospital - Cleveland, OH

February 2017 to December 2018

Verify patient's demographic and insurance information. Schedule appointments surgeries and admit patients into hospitals inpatient and outpatient. Collect payments and any revenue owed. Financial Counselor/Patient Access Representative I South Pointe Hospital

November 2011 to February 2018

Offer financial assistance, complete patient registration, assist with surgery scheduling and appointments ensure accurate Insurance coverage provide information for billing and financial assistance programs Verify Patient demographic information with the system use of EPIC. Collect financial billing obligations/ co-payments due from patient

Monitor Tech Unit Secretary

Kindred Fair Hill Specialty Services

December 2010 to September 2011

Long term acute care unit,

Observe patients on telemetry monitors,

Provide support to all staff with patient care.

BLS certification AED training Attain information for patient charts and medical records upon To assure the accuracy and quality of patient care Pro touch / Meditech computer system

Assist with payroll and staffing requirements

Schedule doctor appointments and surgeries

Facilitate transportation according to patients needs Attain information for patient charts and medical records upon admissions and discharges Health Unit Coordinator

Mary Mount Hospital - Garfield Heights, OH

November 2001 to December 2010

Patient registration, data entry, Support physicians and nurses with medication EHR Maintained patient records and files

Proficient with EPIC computer system

Schedule follow up intensive outpatient appointments Kronos /Payroll Coordinator time keeper;

Corresponds all payroll and staffing request

Education

Associates in Paralegal in Paralegal

Bryan University - Tempe, AZ

March 2019 to September 2021

Bachelors of Science in Government and Law in Human Services Cuyahoga Community College - Cleveland, OH

August 2016 to December 2017

Remington College/ Education America - Cleveland, OH September 2004 to June 2009

Liberty University - Lynchburg, VA

Skills

• Legal Drafting

Transcription

Negotiation

Hospital Experience

Case Management

HIPAA

Medical Scheduling

Medical Coding

Dismiss

EMR Systems

Kronos

Legal Research

Insurance Verification

Escrow

Medical Office Experience

Microsoft Outlook

Medical Records

Epic

Medical Billing

Microsoft Excel

Microsoft Word

Microsoft Power point

Customer service

Medicare

Clerical experience

Typing

Documentation review

Databases

Behavioral health

Computer literacy

Organizational

• ICD-10

• Hospital Experience

• Office Management

• Payroll

• Customer service

• Computer skills

• Organizational skills

• Microsoft Excel

• Data entry

• Typing

• Clerical experience

• Medical terminology

• English

• Assisted living

• Front desk

• Negotiation

• Communication skills

• Writing skills

• Windows

• Hospital experience

• POS

• Microsoft Word

• EHR systems

• Microsoft Office

• Working with people with disabilities

• Meal preparation

• Patient care

• Working with people with developmental disabilities

• Vital signs

Certifications and Licenses

CPR Certification

Driver's License

Contact this candidate