Patient Access Representative
Resume:
Okemah Gaines
Euclid, OH *****
*****.******@*****.***
Authorized to work in the US for any employer
Work Experience
Financial Specialist
Clinical Heath Network
November 2022 to Present
Determines eligibility for services
Provide estimates for scheduled services along with providing financial assistance. Contacting insurance companies to verify eligibility and authorization Patient Access Representative
Planned Parenthood - Bedford, OH
June 2022 to November 2022
Bedford, OH
Customer Contact Support
June 2022 to Present
Assist patients with scheduling
Follow up appointments and new appointments tasking health care center with patient inquiries. Cleveland Clinic -Twinsburg, Oh
Patient Access Representative
Patient Service Representative
Cleveland Clinic - Twinsburg, OH
March 2022 to May 2022
March 2022 to May 2022
Assist physician and staff with scheduling follow up emergency room appointments. Verify patient demographic and insurance through EPIC. Collect revenue and any balance due on patient ‘s account Funding Specialist
Mortgage Information Services - Warrensville Heights, OH September 2019 to March 2022
September 2019 to March 2022
Assist Escrow Officers Lenders and Borrowers with refinancing and document review. Disburse proceeds for loans to Lenders and Borrowers
Office Manager Assistant
Office Manager Assistance
CITIZENS ACADEMY - Cleveland, OH
July 2021 to September 2021
Provide support for Office Management. Director of Operations and all staff with daily clerical duties Enrollment Specialist
Centers for Children and Families - Cleveland, OH
August 2019 to September 2021
Responsible for receptionist duties including answering phones, directing calls, taking messages and greeting visitors enter update, and verify all data necessary for the patient and third party payers in EPIC and other electronic systems. Ensures information received is accurate. Schedules appropriately with Providers. Gather signatures for all required forms. Maintain smooth patient flow through communication between patient, provider, MA/RN and other clinical support and enabling staff. Follows-up with appropriate personnel on any missing data or problem areas. Communicate effectively with outside entity concerning ROI and record requests. Maintains confidentiality of all client, staff and agency-related data in accordance with Center policies. Scan documents into EHR. Performs appointment reminder calls as required. Responsible for collecting co-pays, sliding fee payments, past due balances and any portion of the cost of services at the time visit Customer Service Representative
Kepro Quality Improvement Organization - Independence, OH December 2018 to June 2019
Provide customer service support for review team,
Answer incoming and outgoing calls, Assist with the quality of care for Medicare beneficiaries and Providers, Responsible for corresponding beneficiaries information and processing appeals into the helpline.
Patient Access Representative II
University Hospital - Cleveland, OH
February 2017 to December 2018
Verify patient's demographic and insurance information. Schedule appointments surgeries and admit patients into hospitals inpatient and outpatient. Collect payments and any revenue owed. Financial Counselor/Patient Access Representative I South Pointe Hospital
November 2011 to February 2018
Offer financial assistance, complete patient registration, assist with surgery scheduling and appointments ensure accurate Insurance coverage provide information for billing and financial assistance programs Verify Patient demographic information with the system use of EPIC. Collect financial billing obligations/ co-payments due from patient
Monitor Tech Unit Secretary
Kindred Fair Hill Specialty Services
December 2010 to September 2011
Long term acute care unit,
Observe patients on telemetry monitors,
Provide support to all staff with patient care.
BLS certification AED training Attain information for patient charts and medical records upon To assure the accuracy and quality of patient care Pro touch / Meditech computer system
Assist with payroll and staffing requirements
Schedule doctor appointments and surgeries
Facilitate transportation according to patients needs Attain information for patient charts and medical records upon admissions and discharges Health Unit Coordinator
Mary Mount Hospital - Garfield Heights, OH
November 2001 to December 2010
Patient registration, data entry, Support physicians and nurses with medication EHR Maintained patient records and files
Proficient with EPIC computer system
Schedule follow up intensive outpatient appointments Kronos /Payroll Coordinator time keeper;
Corresponds all payroll and staffing request
Education
Associates in Paralegal in Paralegal
Bryan University - Tempe, AZ
March 2019 to September 2021
Bachelors of Science in Government and Law in Human Services Cuyahoga Community College - Cleveland, OH
August 2016 to December 2017
Remington College/ Education America - Cleveland, OH September 2004 to June 2009
Liberty University - Lynchburg, VA
Skills
• Legal Drafting
Transcription
Negotiation
Hospital Experience
Case Management
HIPAA
Medical Scheduling
Medical Coding
Dismiss
EMR Systems
Kronos
Legal Research
Insurance Verification
Escrow
Medical Office Experience
Microsoft Outlook
Medical Records
Epic
Medical Billing
Microsoft Excel
Microsoft Word
Microsoft Power point
Customer service
Medicare
Clerical experience
Typing
Documentation review
Databases
Behavioral health
Computer literacy
Organizational
• ICD-10
• Hospital Experience
• Office Management
• Payroll
• Customer service
• Computer skills
• Organizational skills
• Microsoft Excel
• Data entry
• Typing
• Clerical experience
• Medical terminology
• English
• Assisted living
• Front desk
• Negotiation
• Communication skills
• Writing skills
• Windows
• Hospital experience
• POS
• Microsoft Word
• EHR systems
• Microsoft Office
• Working with people with disabilities
• Meal preparation
• Patient care
• Working with people with developmental disabilities
• Vital signs
Certifications and Licenses
CPR Certification
Driver's License
Contact this candidate