JEILA JEAN

**** ** ***** *** ***** Springs, FL **076

ad36ju@r.postjobfree.com

Phone: 786-***-****

Objective

Dynamic Executive Professional seeking a challenging position I would be able to make a significant contribution and positively impact organizational goals. Strengths in communications, great team player, and excellent time management. Strong ability to think, plan and execute strategically with strong business acumen and a practical sense of what works in complex business environments. A self-starter that works well independently with partners as well within a team environment.

Employment History

Nations Benefits:

Customer Services Representative (MEA) Miramar, FL 11/2022-Present

● Answer, resolve, track, and document inbound/outbound calls from members and providers by engaging in active listening confirmation of clarifying information and de-escalating situations as necessary.

● Ensure that the callers’ needs are efficiently and accurately addressed in a timely and professional manner, leaving them feeling supported and valued after each interaction.

● Interpret member eligibility, reviewed claims and coverage through knowledge of the client products, policies, and procedures.

● Utilize software, database, scripts, and tools to exceed call center metrics while providing excellent consistent customer service.

● Performs additional duties as assigned by Management based on business demands. New Vue Optical:

Optometrist receptionists Miami, FL 08/2018 -08/2022

● Pre-testing patient vision

● Maintaining supplies of eyeglass frames and contact lenses.

● Assisting with frame selection.

● Teaching contact lens care and use.

● Adjusting and repairing glasses.

● Authorizing insurance and billing.

Emblem Health:

Data Entry Validation Miami, FL 09/2015 – 07/2018

● Update customer information in a database.

● Create spreadsheets to track important customer information and orders.

● Transfer data from hard copy to a digital database.

● Organize existing data in a spreadsheet.

● Verify data and make any necessary changes to records.

● Operate common office equipment, like scanners and printers.

● Search for and investigate information contained in files.

● Perform regular database backups to secure data.

● Input text-based and numerical information from source documents.

● Provide occasional administrative support.

Education and Training

Associate degree, Broward College, Pembroke Pines, FL – Present 05/2018 Florida Real Estate, Gold Coast Real Estate School, Miami, FL – Present 01/2016 Occupational Licenses & Certificates

Real Estate, Gold Coast, 2017

Skills and Activities

● Excellent organizational skills

● Effective verbal and written communication skills

● Comfortable working independently or in a group atmosphere

● Telephone skills for inbound and outbound calls

● “Bilingual” Creole,

● Computer Skills.MS Word, Power Point, Excel

*References upon request