YOLLANDA FRAME

PROFESSIONAL EXPERIENCE

May ****- November 2023

Front Desk Agent - Best Western Sheridan Center -Check in/out guests, make guest reservations, assist guests with all queries, etc. January 2020– May 2023

Concierge Agent, At Your Request Agent, Front Desk Agent, Club Concierge • HYATT ZIVA & ZILARA Greeting guests/customers. Directs calls to guest rooms, staff, or departments through the switchboard or PBX system, etc.

February 2019–December 2019 Aviation Security • Sangster’s International Airport

Conduct screening of passengers, Man the aircraft entrance, search the aircraft after all passengers have exited

August 2018–December 2018 Live Chat Representative (Remote)• CONDUENT

Monitors delinquent accounts via the chat platform Implements collection procedures and accepts payments. June 2017 –August 2018 Live Chat Research Associate (Remote) • MARKET TRACK Research and Daily data entry of the different products based on the different categories of products Organize the products into their different categories SKILLS & COMPETIENCES

Emailing Experience and management, Detailed-oriented with excellent organization and time-management skills, Proficient in Microsoft Office, Research and data collection, Data Entry Management, Experience using Zoom & Calendly, High level of interpersonal skills, Ability to work independently, Help Desk Ticket Support Experience

REFERNCES – Veronica Grant Supervisor at Market Track 1-876-***-****, Dawn Dawes Teacher at Rusea’s High 1-843-***-**** EDUCATION Associate Degree in Humanities, Certificate in Customer Service, Diploma in Human Resources