Customer Service Shift Leader
Resume:
CHARLENE PHILLIPS
Contact
Email:
**************@*****.***
Phone:
Address:
Ranger, Georgia, 30734
Date of Birth:
Career Objective
Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding dining experience to each and every customer.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhancebusiness performance. Operates well in both individual and team capacities, leveraging seasoned workethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase servicevalue.
Experience
Server Shift Leader
Huddle House, Calhoun, Georgia / Feb 2022 - Aug 2023
Prepared checks to itemize and total meal costs and sales taxes.
Promoted specials and was able to answer any inquiries about them.
Provided excellent customer service to all patrons, ensuring satisfaction and repeat business.
Communicated effectively with customers to ensure their needs were met in a timely manner.
Listened to customer concerns and complaints and quickly rectified issues.
Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening.
Interacted with guests and promptly responded to requests to provide exceptional service.
Suggested additional items to customers to increase restaurant sales.
Assistant Manager
Huddle House, Chatsworth, Ga / Apr 2019 - Jan 2022
Performed administrative duties such as processing payroll information or managing employee benefits programs.
Tracked store inventories and replenished products according to demand.
Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
Provided guidance and support to junior staff members during challenging situations.
Helped oversee the daily operations of the store, managing staff and inventory.
Provided efficient and courteous service to customers at all times.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Responded quickly to meet customer needs and resolve problems.
Laborer Worker
Janus industries, Nashville, Tn / Feb 2017 - Mar 2019
Cleaned up job sites after completion of projects ensuring that all debris was removed from the premises.
Inspected completed projects to ensure that they met quality standards set forth by management.
Followed blueprints closely while constructing buildings or other structures.
Assisted in the construction of building structures by carrying materials and tools to designated areas.
Maintained safe work environment by adhering to all safety protocols and guidelines.
Followed verbal instructions from supervisors regarding work assignments.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Education
Coosa valley technical college
Calhoun, Georgia
High School Diploma
(Aug 2010)
Skills
Phone Inquiries
Operational Efficiency
Guest Satisfaction
Verbal and Written Communication
Cool Under Pressure
Warm and Friendly
Credit Card Payment Processing
Retail Sales Customer Service
Customer Service
Problem-Solving Ability
Critical Thinking
Reading Comprehension
Conflict Resolution
Managing Multiple Tasks
Prioritization
Research
References
References available upon request
Contact this candidate