**** ******* **. *** ***

Marietta,Georgia *****

404-***-****

ad36dx@r.postjobfree.com

Traci M. Carmichael

SKILLS

Communication,Teamwork,Empathy,Working knowledge of MS office, Adaptability, Ability to work under pressure, Patience, Active listening Skills, Time Management,Building Customer Loyalty,Attention to Detail, Interpersonal Skills, Problem Solving

Walmart Supercenter, 2795 Chastain Meadows Pkwy NW, Marietta, Ga 30066-Team Lead December 2020 - Present

● Assisting customers

● Helping to resolve employee issues

● Communicating goals

● Reviewing performance

● Delegating Task

● Organizing Work

● Teach and Training associates

Delta Dental Insurance, 1130 Sanctuary PKwy, Alpharetta, Ga 30022 - Supervisor March 1996 - September 2021

● Monitor Calls

● Handle escalations and take over calls when needed

● Assist in hiring new employees

● Monitor my teams success

● Motivating my team

● Providing feedback to my team

● Measure performance with key metrics such as hold time, not ready time

● Prepare monthly reports,

EDUCATION

Clark Atlanta University, 223 James P Brawley Dr.S.W Atlanta Ga 30314 — Associate Degree August 1983 - June 1985.

AWARDS

2000- Team Player award

2010-2015 Supervisor of the year

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