NORMA LARES

ad36b5@r.postjobfree.com 626-***-**** Azusa, CA 91702

Objective

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Skills

● HIPAA/Patient confidentiality

● Medicare, Medicaid, and private insurance

claims Electronic Health Records

● Recordkeeping

● Data entry

● Billing codes

● Insurance collections

● Insurance claims

● Knowledge of Medical Terminology; diagnosis

and procedures coding ICD-10 Coding; CPT &

HCPCS

● Able to perform charge review, claim

submission, claim follow-up, payment posting

and patient statements

● Ability to work and communicate in a positive

and cooperative manner

● 30-35 WPM

● Office support (phones, faxing, filing)

● Microsoft Office systems (Word, Excel,

Office) Medical billing and coding

software

● CPR Certified

Experience

Cashier Target - Azusa, CA 05/2019 - 02/2020

Helped customers find specific products, answered questions and offered advice. Assisted with purchases, locating items and signing up for rewards programs. Processed returned items in accordance with store policy. Read weekly sales inserts and monitor price changes. Drove sales and add-on purchases by promoting specific item options to customers. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Welcomed customers, offering assistance to help find necessary store items. Insurance Sales Agent Farmers Insurance Group - West Covina, CA 06/2015 - 06/2016 Researched and analyzed beneficial insurance and investment options and made recommendations to clients.

Exceeded company sales goals for new policies.

Upsold products to policyholders and potential new clients. Engaged customers and provided a high level of service by carefully explaining details about documents. Streamlined operational efficiencies by researching problems and delivering speedy issues resolution. Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

Analyzed customer needs and provided best options, upselling products and services. Customer Service Representative Rent-A-Center - La Puente, CA 04/2013 - 02/2015 Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Educated customers on special pricing opportunities and company offerings. Delivered a high level of service and support to each customer, paving way for future business opportunities. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Set up and activate customer accounts.

Education and Training

UEI College West Covina, CA

● Certificate: Medical Insurance Billing & Coding

La Puente High School La Puente, CA 06/1998

● High School Diploma

Certifications

● First Aid/CPR

Additional Information

References furnished upon request.

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