LinkedIn: Joy-Mago Location preference: London, UK & Remote

Personal Statement

A skilled and adaptable Business Analyst with a career in managing risk and attaining business goals. With expert knowledge gained in requirements engineering, business process modelling, and stakeholder management.

Over 10 years’ experience in agile and waterfall within Retail, Public sector, Aviation, Logistics & Supply Chain, Education, and Financial Services industries, focussing on digital transformation with exposure to a digital suite of systems such as CRM. Specialising in gap analysis, problem identification, information gathering, and simplified solution development.

Dedicated and results-oriented Business Analyst with a proven track record of success in supporting project and product management teams. Skilled in creating detailed project tickets, facilitating team coordination, and analysing project data to drive efficiencies.

Key Accomplishments

IAG Tech

Implemented an Anaplan labour model used to deliver improved PPI forecasting in the RF2 process thereby enhancing the forecast quality and driving better decision-making.

Post Office Ltd

Reviewed and improved stock-related processes, systems, and ways of working and implemented better ways of managing stock levels which reduced the £210m value of stock in the network by 50% to £110m.

Robson Moore

Responsible for facilitating the implementation of a high-quality CRM solution within the marketing & sales departments of a £20m, large-sized organisation within the education and training industry resulting in a 22% increase in revenue.

MTALX Ltd

Streamlined activities using business process re-engineering impacting quality and output, which led to a turnover increase of 35%.

Tyco Integrated Fire & Security

Successfully automated and improved business procedures which led to the logistics team exceeding their sales and processing of Visual Security Tags by €7 billion in 6 years.

Technical Proficiencies

Areas of Expertise include:

Business Analysis: Data Analysis Business Process Re-Engineering Process Improvement Stakeholder Management Requirements Engineering AS-IS TO-BE Gap Analysis Workshop Facilitation Root Cause Analysis Process Flow Mapping Project Scoping Full Project Lifecycle Target Operating Model Business Operating Model RAID Management SDLC MoSCoW User stories UAT Testing BPMN 2.0.

Operational Activities: Priority Contrac Infor Ln

Work Streams: CRM ERP SITS

Tools: Jira Draw. io Visio MS Office Miro Trello Confluence Power BI Balsamiq Cloud Mural Tableau Cisco Packet Tracer SQL QualtricsXM

Process & Methodology: Agile Waterfall Unified Modelling Language (UML) Customer Journey Definitions SAFe

Experience

Business Analyst UCL Jun 2023 – Dec 2023

The Scheduling Transformation Programme involves delivering an institutional scheduling service that delivers a best-in-class student and staff experience through reviewing lecture timetabling and scheduling operating models within a complex environment, spanning multiple teams and organisational structures.

Undertaking discovery to define the current operating model by understanding departmental processes, roles/responsibilities, and validating data requirements and sources.

Conducted in-depth analysis of existing processes and identified areas for improvement.

Collaborating with cross-functional teams and key stakeholders across the university to define solutions to resolving immediate pain points while working towards creating a transformation-to-be model.

Undertaking analysis to inform the shaping of Staff Availability policy options and ensuring alignment across other institutional initiatives where cross-dependencies exist.

Conducted data analysis to identify trends, patterns and insights, and provide recommendations for process improvement.

Senior Business Analyst Environment Agency Jan 2023 – Mar 2023

The Waste Reform Programme involves improving how the waste industry is regulated and reducing waste crime. This innovative project is DEFRA-led and involves the 4 nations in developing a mandatory digital waste-tracking service to transform how waste is tracked across the UK.

Understanding and Analysing user and business need to ensure outcomes align with service vision and business strategy.

Facilitating and leading effective communication with stakeholders to support the design, build, and delivery of the new service.

Evaluating requirements against the “As Is” state and the target “To Be” state, performing gap analysis, and identifying opportunities to develop successful business requirements.

Assist business improvement teams with the identification of BAU enhancements and their solutions.

Engaged with policy and strategy teams to ensure business systems, workflows, and processes contribute to the target operating model.

Business Analyst/Product Owner IAG Tech Cprime May 2022 – Oct 2022

The IAG Tech Transformation programme involved the design and implementation of a Standard Operating model to streamline the activities and operations of all the operating companies within the IAG group. Worked as part of a Cross-Functional Scrum Team responsible for supporting and delivering the Programme of Projects across the Group.

Process mapping using BPMN the “AS IS” and “TO BE” status of all business and IT processes, systems, procedures, and controls, performing gap analysis, impact assessment, and developing roadmaps for delivering change to enhance the capabilities of the UX in all the operating companies.

Provided assistance to the Product management in identifying the gaps and determining how best to integrate the current processes into the target operating model.

Assisted in developing a migration strategy and process plan. Documented Standard Operating Procedures for BAU processes.

Business Analyst Sainsburys North Highland June 2022 – Oct 2022

Led discovery work on the implementation of an integrated depot – Order Management Solution in order to reduce order processing time and increase on-time delivery to various stores across their network.

Conducted in-depth analysis of existing systems and processes to identify pain points and inefficiencies in the existing depot-order management system

Collaborated with stakeholders, conducted interviews and facilitated workshops to gather business requirements and understand order management processes.

Created comprehensive documentation including process flows and detailed business requirement documents (BRDs) to guide the development and implementation of the solution.

Collaborated with cross-functional teams, including IT, operations and logistics to define business requirements and develop a comprehensive project plan.

Business Analyst Post Office Sept 2021 – April 2022

In support of the objective of improving Supply chain processes, a Supply Chain Improvement program was rolled out within Post Office. This program is delivering effective improvements to the end-to-end Supply Chain and stock systems and processes that enable Postmasters to provide excellent service to their communities and position the Post Office as a trusted partner.

Led the identification and optimisation of large-scale efficiency gains across business processes and gained senior stakeholders’ buy-in and drove sustainable change that will scale the business for the future.

Analysing current services and processes using Business Process Management Notation (BPMN), identified, and implemented opportunities to optimise these, and helped to evaluate and establish requirements using Gap analysis.

Reviewed and enhanced KPIs and metrics to ensure that they are properly measuring and reporting on stock impacts for postmasters and costs.

Achievements

Successful implementation of a cash forecasting tool improved the ability of POL to forecast cash requirements in branches thereby reducing the potential cash outs. Increased level of trust in POL Supply Chain.

Business Analyst Robson Moore May 2021 – Sept 2021

Worked on the full project lifecycle for a client specialising in education resources. Implemented a CRM solution with data migration enabling them to expand their business model.

Completed a gap analysis by understanding the AS-IS process flow and mapping this into a swim lane diagram using BMPN. The TO BE features of the chosen CRM were illustrated in a use case diagram using UML.

Elicited requirements from the Product Owner and translated these into SMART user stories. Liaised with developers to ensure the CRM and landing page met requirements and integrated well with other systems.

Created wireframes to illustrate the landing page requirements using Balsamiq Cloud. Presented these to the wider business and technical teams contributing to better understanding overall.

Achievements

Implemented a new CRM system and a landing page which led to an increase of 15% in sales and a 32% increase in leads generated within the first 2 months of launch.

Business Process Analyst MTALX Ltd Jan 2019 – Sept 2021

Working in an organisation involved in commodity trading of base metals, responsible for identifying areas of business improvement by capturing, analysing, and documenting business and user requirements. Conducted analysis & design of an enterprise resource planning (ERP) system for use across the traffic and finance department.

Introduced change management procedures to ensure ERP was embedded into the work culture.

Facilitate logistical aspects of commodity contract administration and execution by coordination with respective internal and external stakeholders such as Suppliers, 3PLs, and warehouses.

Gathering requirements to enhance the invoice verification process for cargo shipping services by focusing on process standardisation, higher data transparency, and time efficiency.

Achievements

ERP implementation streamlined the sales process by 50% and reduced the Traffic department response time by half.

Parental Leave Aug 2017 – Dec 2018

Education & QUALIFICATIONS

Level 3 Certificate in Networking and Cybersecurity 2023

Certified SAFe 6 Product Owner/Product Manager 2023

BCS Foundation Certificate 2022

Scrum Fundamentals Certified (SFC) 2022

Six Sigma Yellow Belt 2022

Diploma in International Trade, Transportation & Logistics 2016

HND Accountancy (Upper Credit) 2002

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