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SKILLS

Good Communication Skills

Flexible and Reliable

Team Player

Leadership

Ambitious

LANGUAGUES

English and French: Fluent

Arabic: Mother Language

German: Intermediate

CERTIFICATIONS

Cabin Crew Attestation Issued by EASA

(European Union Aviation Safety Agency)

(November 2018) Groupe Air Form

Casablanca, Morocco

SOFTWARES

MS Word, Excel and Powerpoint

Amadeus Altea Customer Management

HOBBIES

Sports, Travelling and Camping

Anas Ouazzane(26)

Airport Services Agent

PROFESSIONAL EXPERIENCES

Airport Services Agent Emirates.

(August 2023-Currently) Dubai International Airport, Uae

Check-in, Boarding (Eco, business, first class) passengers

Coordinating With buses in the Ramp to take passenger to and from the Aircraft during Departure and Arrival

In charge of the check-in Area (Staff and Passengers) and Team leading

Guiding Passengers and organizing Queue

Assist Passenger in the Self checking kiosks

Customer Services Agent Qatar Airways.

(February 2022-July 2023) Hamad International Airport Doha, Qatar 08 Months:

Check-in, Boarding and escorting Passengers (Eco, business, first class) 10 Months:

Upgrades on departure Using miles

Handling Passengers on Overbooked Flights

Coordinating with Outstation Immigration regarding travel documents issues

Baggage (transfer, re-route, offload)

Preparing Briefing sheets, Departures Report

EDUCATION AND TRAININGS

Airport Service Agent Diploma

(2017-2019) Groupe Air Form Rabat, Morocco

Hospitality in Air and Maritim Transport Diploma

(2017-2019) Groupe Air Form Rabat, Morocco

High School Degree in Economic Sciences and Management

(2016) Lycée El Mehdi Ben Barka Oujda, Morocco

CONTACT

Phone: +971*********

Email: ad367d@r.postjobfree.com

Dubai, UAE

INTERNSHIPS

Airport Services Agent (Internship) RAM Handling.

(June 2021-July 2021) Mohammed V Airport Casablanca, Morocco

Orienting Passengers and providing informations

Observing and assisting operations in each area

Escorting passengers with bus from and to the Aircraft

Assisting Passengers with reduced mobility

In charge of Unaccompanied minors and young passengers

Passenger Services Agent (Internship) Swissport International Ltd.

(April 2018-Juin 2018) Rabat/Sale Airport, Morocco

Assisting Passengers with reduced mobility

Boarding Passes Control before Immigration

Observing and assisting operations in each area

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