LISA GAROFOLO

*** ********** ******

Berlin, NJ *8009

Cell: 609-***-****

Email: ad3675@r.postjobfree.com

OBJECTIVE:

To secure a challenging and rewarding career with opportunities to utilize my skills in customer service and computer technology. I retired from the federal government in December 2022. I am currently seeking a part-time/flexible position.

WORK EXPERIENCE:

Therapeutic Technologies

Part-Time Data Entry/Administrative Duties

West Berlin, NJ

August 2023-present

Duties:

My daily routine consists of uploading photos of medical equipment to websites that buy, sell and auction new and used medical equipment and products.

I also assist the CEO and Director of the company with administrative duties.

Nutri-Serve Food Management Inc. - Harrington Middle School, Mount Laurel, NJ)

Kitchen Aide

May 2023-August 2023

Duties:

Assisted with the preparation of meals and the setup of the cafeteria.

Assisted in the preparation of daily menus.

Assisted in checking shipments into the school.

Assisted in determining the amount of food to be prepared.

Served students nutritious meals in a friendly manner, using the appropriate portion sizes.

Worked on a rotating basis as directed by the food service Director or Asst. Food Service Director.

Completed general housekeeping duties to maintain the cleanliness of the cafeteria.

Cleaned and sanitized working area at the end of each day.

Internal Revenue Service

March 1990-December 2022 (retired)

Positions held while working at the IRS for 32 years:

Clerk

Administrative Assistant

Telecomm Specialist

Desk side Technician (Lead)

IT Computer Specialist / Customer Support (Tier’s 1, 2 & 3 (lead)

Duties below are for Desk side tech, and Tier’s 1, 2 & 3:

Experienced PC technician with strong background in software/hardware computer repair. I have done the following:

Troubleshoot and triage, analyzing and repairing problems of computers such as desktop computers, laptops and various components/peripherals.

Perform computer installation and operating system configuration in the environment.

Administering and monitoring performance of LAN/WAN network using remote connection tools.

Worked RCA (Root Cause Analysis)

Technical Skills: Computer Hardware and Software Applications

Operating Systems – Win NT, XP, Win 7, Win 10

Microsoft Office suites – 2003/2007/2010/2020

MS Exchange

Antivirus and firewall

Various types of PC hardware such as, Dell & HP/Compaq

Hard drives, monitors, printers, scanners and video equipment

Symantec Management Agent

Bomgar application

Remote Desktop

Key Skills and Strengths:

Efficient troubleshooter and problem solver.

Very customer service oriented: Ability to serve and communicate with different types of customers efficiently.

Effective time management – Can solve complex system problems in minimum time.

Mentored employees and contractors.

Acted as manager on an as needed basis.

Contact this candidate