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Supply Chain Customer Service

Location:
Dayton, OH
Posted:
March 08, 2024

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Resume:

EVERETT SMITH

Dayton, OH *****

ad366t@r.postjobfree.com

+1-937-***-****

Work Experience

Dispatch Manager

Cordell Transportation - Dayton, OH

March 2010 to Present

• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

• Scheduled and organized delivery routes.

• Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.

• Developed contingency plans for unexpected events, minimizing disruptions to daily operations.

• Answered phone calls and responded to customer emails.

• Monitored vehicle locations to coordinate timely arrivals.

• Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.

• Improved dispatch efficiency by implementing new scheduling and routing strategies.

• Communicated with customers to provide delivery updates and resolution.

• Monitored flow of paperwork and directed information to appropriate departments.

• Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.

• Utilized dispatch software to enter customer orders, deliveries and receipts.

• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.

• Scheduled deliveries and pickups according to customer needs. Load Planner

Martin Transportation System - Dayton, OH

February 2005 to February 2008

• Coordinated closely with carriers and drivers to address any issues, ensuring smooth operation of the supply chain.

• Streamlined load planning processes by implementing efficient scheduling and routing strategies.

• Utilized advanced software tools to create efficient routes that maximized truck capacity utilization while minimizing fuel consumption.

• Directed delivery trucks to shipping doors or designated areas and helped unload and load goods. Store Manager

AutoZone - Sylacauga, AL

December 1999 to February 2005

• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.

• Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.

• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

• Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.

Transportation Specialist

US Army

March 1986 to December 1993

• Provided technical expertise during briefings and presentations to senior leadership, effectively communicating complex concepts.

• Optimized inventory management processes for better organization and faster access to critical supplies when needed.

• Improved overall safety by regularly inspecting and maintaining equipment, ensuring proper functionality.

Education

High School Diploma

University of South Carolina - Columbia, SC

May 1984

Goodwater High School - Goodwater, AL

Skills

• Creative Thinking

• Calendar and Scheduling Software

• Data Entry

• Dispatch Recordkeeping

• Equipment Inspection

• Customer Service

• Traffic Monitoring

• Customer Communication

• Order Entry

• Presentation Skills

• Transportation Management

• Logistics

• Freight Experience

• Customer service

• Microsoft Office

• Transportation management systems

• Customer relationship management

• Supervising experience

• Team management

• Customer File Maintenance Meticulous Dispatch Supervisor with 19-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.

• Manufacturing

• Supply chain management

• Project management

• Sales

Certifications and Licenses

Driver's License



Contact this candidate